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INDONESIA
Jurnal Manajemen dan Bisnis
Published by Universitas Katolik Santo Thomas Medan
ISSN : 14120593     EISSN : 26857294     DOI : 10.54367
Core Subject : Economy,
Economics, Econometrics & Finance
Jurnal Manajemen dan Bisnis (JMB), p-ISSN : 1412-0593, e-ISSN : 2685-7294, bertujuan untuk menyebarluaskan hasil penelitian di bidang ilmu manajemen dan bisnis seperti Manajemen Sumber Daya,Manajemen Keuangan, Manajemen Sistem Informasi, Manajemen Bisnis, Organisasi dan Tata Kelola serta bidang lainnya dalam Rumpun Ilmu Ekonomi Manajemen kepada para akademisi, praktisi, mahasiswa, dan pihak lain yang berminat. JMB menerima kiriman artikel yang ditulis dalam bahasa Indonesia atau bahasa Inggris. Penulis artikel harus menyatakan bahwa artikel yang dikirim ke JMB adalah belum pernah dikirim atau dipublikasikan dalam jurnal yang lain.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 245 Documents
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PENGARUH RELATIONSHIP MARKETING TERHADAP KEPUASAN DAN LOYALITAS WISATAWAN YANG PERNAH MENGINAP DI HOTEL KABUPATEN SAMOSIR Gloria J.M Sianipar; Susanna Mei Sifra Hutagaol; Agus Nakkok Simanjuntak
Jurnal Manajemen dan Bisnis Volume 23 No. 2 Tahun 2023
Publisher : UNIKA Santo Thomas

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Abstract

This study aims to determine the effect of relationship marketing on the satisfaction and loyalty of tourists who have stayed at the hotel in Samosir Regency. Tourist satisfaction affects the loyalty of tourists who have stayed at hotels in Samosir Regency. The number of samples used in this study was 100 respondents using non-probability sampling. The results of this study indicate that relationship marketing has a positive and significant effect on the satisfaction of tourists who have stayed at the Samosir Regency Hotel, relationship marketing has a positive and significant effect on the loyalty of tourists who have stayed at the Samosir Regency Hotel, and Tourist satisfaction has a positive and significant effect on the loyalty of tourists who have stayed at the Samosir Regency Hotel. This research is expected to be a guide for marketers or hotel management to take advantage of relationship marketing in retaining consumers in the long term.
PERSEPSI MASYARAKAT PERKOTAAN TERHADAP LAYANAN SMART CITY: MODEL UTAUT2 Subambang Harsono; Teja Rinanda; Imanuel Tarigan
Jurnal Manajemen dan Bisnis Volume 23 No. 2 Tahun 2023
Publisher : UNIKA Santo Thomas

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Abstract

In this study, we look at technology readiness related to performance expectancy and effort expectancy from UTAUT2 to analyze urban community perceptions of smart city services. Data is collected using a survey questionnaire. We use Partial Least Square Structural Equation Modeling (PLS-SEM) analysis. The questionnaire consists of 16 items on the Technology Readiness Index 2.0 scale to measure technological readiness and the UTAUT2 scale which has 29 items. The research of the study shows that optimism has a positive effect on performance expectancy and effort expectancy in using smart services. This means that respondents believe and have a sense of optimism that smart city service technology will be understood and used. Effort expectancy, facilitation conditions, and hedonic motivation have a positive effect on the intention to use smart services. It can be said that although some users are anxious about the new technology, it will not have an impact on the usability and ease of use of smart service technology.
WHAT WE LEARN ABOUT HOSPITAL SERVICE QUALITY DURING PANDEMIC COVID-19: AN INVESTIGATION OF SATISFACTION POST-PANDEMIC SITUATION Andri Dayarana K. Silalahi; Surmida Sormin; Chrisna Lumbangaol
Jurnal Manajemen dan Bisnis Volume 23 No. 2 Tahun 2023
Publisher : UNIKA Santo Thomas

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Abstract

During the COVID-19 pandemic, hospitals provided vital health services to the community. This is especially true for patients who have been exposed to COVID-19. There is considerable literature on hospital patient satisfaction, but the practical details of how service quality affects patient satisfaction during the COVID-19 pandemic require further investigation. In light of this, this study proposes a model of patient satisfaction based on the quality of service provided during the COVID-19 pandemic. To collect data, a questionnaire was administered to 200 hospital patients treated during the COVID-19 pandemic. In order to analyze the data, SPSS 25 software was used to perform multiple regression analysis. It was found that empathy had the most significant impact on patient satisfaction. Despite this, it appears that patients do not prioritize the physical facilities, responsiveness, or reliability of a hospital since these factors do not significantly impact patient satisfaction. The assurance factor is one of the factors that negatively impact satisfaction. Accordingly, this study recommends that hospitals provide services to patients emphasizing assurance, responsiveness, reliability, and physical facilities in order to increase patient satisfaction during the COVID-19 outbreak. As the improvement in service quality will affect patient satisfaction, it will also affect the patient's confidence in the hospital.
PENGARUH KERJASAMA TIM, LINGKUNGAN KERJA, DAN BEBAN KERJA TERHADAP KINERJA BERDASARKAN PERSEPSI KARYAWAN PT.RECON SARANA UTAMA BALIKPAPAN Hermin Nainggolan
Jurnal Manajemen dan Bisnis Volume 23 No. 2 Tahun 2023
Publisher : UNIKA Santo Thomas

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Abstract

This study aims to determine the effect of teamwork, work environment and workload on performance based on the perceptions of employees of PT. Recon Sarana Utama Balikpapan partially and simultaneously. The research data was obtained from reports on employee performance results for 3 years, namely the 2019-2021 period with a total population and sample of 65 employees. By using a multiple linear regression test. Based on the results of the partial hypothesis research test showing that the independent variable (teamwork) has a positive and significant effect on (performance) the tcount is 15.481 > ttable 1.670 and a significance of 0.000 <0.05. The independent variable (work environment) partially has no positive and insignificant effect on (performance) obtained a tcount of 0.383 < ttable of 1.670 and a significance value of 0.703 > 0.05. The independent variable (workload) partially has no positive and insignificant effect on (performance) obtained a tcount of 0.420 < ttable of 1.670 and a significance value of 0.676 > 0.05. Simultaneously showing that the variable teamwork, work environment and workload have a significant effect on performance obtained fcount 80.078 > ftable 2.523 and a significance value of 0.000 <0.05.
PENGARUH PENERAPAN STANDAR AKUNTANSI PEMERINTAH BERBASIS AKRUAL, SISTEM INFORMASI AKUNTANSI DINAS DAERAH, DAN GOOD PUBLIC GOVERNANCE TERHADAP KUALITAS LAPORAN KEUANGAN PEMERINTAH DAERAH: (Studi pada SKPD dan OPD Kabupaten Sleman) Dorotea Yovita Putri Herinda; Firma Sulistiyowati
Jurnal Manajemen dan Bisnis Volume 23 No. 2 Tahun 2023
Publisher : UNIKA Santo Thomas

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Abstract

The purpose of this research is to examine the role of government accounting standards based on approach, accounting information system of the regional agency, and good public governance implementation on the quality of local government financial report Sleman District. This method used in this research was the quantitative method with a survey approach. The sample collection in this research uses total of sampling technique. The instrument used in this research is a question with four points Likert scale. The data analysis technique used in this research is validity test using Pearson Product Moment correlation, reliability test using Cronbach’s Alpha, assumption classic test using normality, multicollinearity, and heteroscedasticity test. The hypothesis was tested using multiple regression analysis. The result of multiple regression analysis shows that government accounting standards based on accrual approach, accounting information system of the regional agency, and good public governance implementation were positive significantly affected by the quality of local government financial report of Sleman District.

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