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INDONESIA
SENGKUNI Journal (Social Science and Humanities Studies)
ISSN : 27235238     EISSN : 27235246     DOI : https://doi.org/10.37638/sengkuni.1.2
SENGKUNI JOURNAL publishes scientific papers on the research and scientific studies in the scope of humanities and social studies, such as anthropology, studies, business, communication studies, corporate governance, criminology, the study of cross-cultural, demographic, economic studies of development, the study of education and ethics, social geography, the study of information technology management, industrial relations, international relations, legal studies, media studies, political science, the study of population dynamics, the study of psychology, the study of public administration, social welfare, religious studies and linguistics.
Articles 32 Documents
Accuracy Of Reporting On Online Media Public.Com Viral (Frame Analysis Model on Covid 19 News in Bengkulu) Wahyu Prasetyo wahyu Prasetyo; Asnawati Asnawati; Sri Narti
SENGKUNI Journal (Social Science and Humanities Studies) Vol 2, No 2 (2021)
Publisher : Perkumpulan Dosen Muda (PDM) Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1811.478 KB) | DOI: 10.37638/sengkuni.2.2.109-117

Abstract

The purpose of this study was to find out about the accuracy of news "Press the Rate of Covid 19, Rohidin Encourages the Regions to Perform a Bulk SWAB Test", on 4 September  2020 at Viralpublik.com Bengkulu Online Media in operationalizing the four structural dimensions of news as a framing device: syntax, script, thematic and rhetorical on Covid 19 news. This research method is based on the postpositivism or interpretive philosophy that is used to examine the conditions of natural objects, where the researcher is the key instrument, and the results of qualitative research are to understand meaning, understand uniqueness, construct phenomena, and find hypotheses. In this method of analysis, the Zhongdang Pan and Gerald M. Kosick Model approach uses psychological and sociological conceptions on Covid 19 news. The results showed that the Covid 19 news about "Pressing the Rate of Covid, Rohidin Encourages the Regions to Perform a Mass SWAB Test, 4 September 2020", psychologically the conceptions have changed humans in communicating and interacting with others, because the framing concept used has described the selection process highlighting certain aspects of media reality in placing information in the context of news accuracy, so that certain news content gets a greater allocation than other news issues, whereas in a sociological concept, it can be understood as the process of how a person classifies, organizes, and interprets his social experience to understand himself and the reality outside himself, because a pandemic can cause changes in behavior that have an impact on social upheaval in society
Communication Patterns During Application New Normal Covid-19 Protocol (Qualitative Descriptive Study In Seluma Regency) Yogi Arman Sugiarto; Sapta Sari; Vethy Octaviani
SENGKUNI Journal (Social Science and Humanities Studies) Vol 2, No 1 (2021)
Publisher : Perkumpulan Dosen Muda (PDM) Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1753.801 KB) | DOI: 10.37638/sengkuni.2.1.17-26

Abstract

The purpose of this study was to determine the pattern of communication in the mass of the application of the Covid-19 New Normal protocol in the V hamlet of Sidoluhur village, Seluma district. This research method is fleld research with a qualitative approach. The data was collected by means of observation, interview and documentation techniques. The theory used in this study is the Effendy Communication Pattern, which states that there are three patterns of communication, namely one-way, two-way, and multi-direction. The resource persons of this research were the Sidoluhur Village Government and the Dusun V. Community. The results showed that the Communication Pattern between the Sidoluhur Village Government and the Dusun V Community was a One-way Communication Pattern because in carrying out prevention socialization there was no direct interaction and mass gathering. This can be seen from the socialization activities carried out but it has not received a good response from the people of Dusun V Sidoluhur Village. The factors that cause a lack of public awareness about the importance of good communication patterns during the Covid-19 New Normal are internal factors in the community itself.
TERRORISM IN THE NEWS FRAME Oktavia Margareta; Sri Narti; Sapta Sari
SENGKUNI Journal (Social Science and Humanities Studies) Vol 1, No 1 (2020)
Publisher : Perkumpulan Dosen Muda (PDM) Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (662.522 KB) | DOI: 10.37638/sengkuni.1.1.98-109

Abstract

The research objective entitled terrorism in the news frame (framing analysis of the news of the legal verdict of inmate terrorism Abu Afif on detiknews.com as the online media edition September 13 2018)was to find out how detiknwes.com as the online media framed the news of Abu Afif terrorist prisoners. This study focuses on reporting on the legal verdict of inmete terrorism prisoner Abu Afif. This research is aqualitativ content analysis research. The method used is framing analysis using the zhongdang pan and gerald M. Kosicki models. The flaming method is used to analyze the text of the media because there is a prominence of certain infotmation. Based on the results of the analysis of graming news developed by detiknews.com on the news of Abu Afifs convictions by means of: selection of news titles, selection of news sources, selection detiknews.com in highlighting news tends to play neutral and not to do analysis and sharp reviews. Framing detiknews.com raises legal issuse, and has nothing to do with politics and religion. Therefore, the frame used by detiknews.com is the legal frame.
COMMUNICATION OF VILLAGE GOVERNMENT CRISIS IN THE COVID PANDEMIC 19 IN BIKUK AIR VILLAGE Yanto Yanto
SENGKUNI Journal (Social Science and Humanities Studies) Vol 1, No 1 (2020)
Publisher : Perkumpulan Dosen Muda (PDM) Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (2841.388 KB) | DOI: 10.37638/sengkuni.1.1.12-23

Abstract

Facing a viral crisis like this in the same time escalation of public dissatisfaction will continue to rise can lead to a crisis of mistrust, apart from the information uproar that results in a loss of security in the community, thus the most important role in maintaining the flow of information is maintained properly is the village government , how they can control and convey healthy information, therefore the aim of this study is to look at crisis communication carried out by the village administration during the co-19 pandemic period in Air Bikuk Village. The method of this research uses descriptive qualitative, a method that wants to describe the conditions and phenomena that exist in the community by using interview observation and documentation as a data collection tool. the results of this study indicate that crisis communication conducted by the Air Bikuk village government is to convey information quickly by creating teams and command posts, to show genuine care and empathy to the village community, in their communication channels using face-to-face and banners and leaflets, their consistency is shown by always turning on the post and visiting outsiders who enter their area and openness is seen as they collaborate with various parties such as PT Agro Muko, and make banners prohibiting prayers at the mosque, for migrants.
Competency Analysis Customer Service Communication In Keeping Customer Loyalty Arif Gunawan; Yanto Yanto; Fera Indasari
SENGKUNI Journal (Social Science and Humanities Studies) Vol 2, No 1 (2021)
Publisher : Perkumpulan Dosen Muda (PDM) Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (2083.133 KB) | DOI: 10.37638/sengkuni.2.1.70-80

Abstract

In the development of information and communication PT Telkom always improves service to customers, therefore Customer Service always gives the best to maintain customer loyalty therefore this research, discussing the competence of customer service communication in maintaining customer loyalty in PT products. Telkom Indonesia branch of Bengkulu City.  The purpose of this research is to know and analyze the competence of Customer Service communication in maintaining customer loyalty in achieving the results. The method used in this study is descriptive skin to give a clear picture of the research problem. aspects guided by murphy and hildebrandt theory (1991) namely in communication there are seven aspects including Completeness, concisenes, Concretness, consideration, clarity, Courtesy, and corretness in this study the author only took four aspects including Completeness, Concisiness, Concretness, and Courtesy. The reason is because in the four aspects it can already represent the whole. The results of research in the field showed that completeness or completeness of information provided by customer service has been implemented well, customer service leaders have also conducted monitoring of customer service in providing complete information in the concisiness admin customer service has been well directed to provide clear information to customers on aspects of customer service admin concretness has also carried out the delivery of information in accordance with procedures so that customers can receive information provided by customer service. Courtesy has been implemented well as conveyed by the head of customer service that serving customers must be friendly, polite and polite and manners so that customers feel comfortable when doing activities related to PT Telkom products.
POSITIVE IMAGING IN PROTOCOLATE ACTIVITIES Triana Hasmarini; Yanto Yanto; Asnawati Asnawati
SENGKUNI Journal (Social Science and Humanities Studies) Vol 1, No 2 (2020)
Publisher : Perkumpulan Dosen Muda (PDM) Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (2561.624 KB) | DOI: 10.37638/sengkuni.1.2.165-174

Abstract

This study aims to find out positive imaging in the protocol activities of Bengkulu City Regional Secretariat. The research method used is descriptive qualitative data collection techniques based on observation, interviews, and documentation. Research informants were determined using purposive sampling method, namely three informants, a key informant and two main informants. In this study, positive imaging is analyzed based on the type of image according to Frank Jefkins, namely mirror image, current image, multiple image, corporate image and expected image (wish image) associated with protocol activities that have been carried out. The results showed that the protocol activities in the Regional Secretariat of Bengkulu City have a positive image, this can be seen from any protocol activities carried out always producing a positive impact or opinion from the leadership and the community. Positive imaging is done more to the expected image (wish image), meaning that the protocol activities are in accordance with what is expected by the leadership and the community. ABSTRACT This study aims to find out positive imaging in the protocol activities of Bengkulu City Regional Secretariat. The research method used is descriptive qualitative data collection techniques based on observation, interviews, and documentation. Research informants were determined using purposive sampling method, namely three informants, a key informant and two main informants. In this study, positive imaging is analyzed based on the type of image according to Frank Jefkins, namely mirror image, current image, multiple image, corporate image and expected image (wish image) associated with protocol activities that have been carried out. The results showed that the protocol activities in the Regional Secretariat of Bengkulu City have a positive image, this can be seen from any protocol activities carried out always producing a positive impact or opinion from the leadership and the community. Positive imaging is done more to the expected image (wish image), meaning that the protocol activities are in accordance with what is expected by the leadership and the community. .   
ANALYSIS OF CRIMINAL REPORTING DISCOURSE ON MEDIA ONLINE Adi Saputra; Anis Endang SM; Bayu Risdiyanto
SENGKUNI Journal (Social Science and Humanities Studies) Vol 1, No 1 (2020)
Publisher : Perkumpulan Dosen Muda (PDM) Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (3003.202 KB) | DOI: 10.37638/sengkuni.1.1.46-59

Abstract

The news delivered is various, including news about crime. Crime is always interesting to broadcast and of course a lot of public interest and is constructed to produce interesting news and broadcast in the media, including online media. This study aims to explain and find out the discourse from the news of the case of one family in CurupTimur conducted by the online newspapers BETVNews.com, Harian Rakyat Bengkulu.comand BengkuluToday.com. This research uses descriptive qualitative method andTeunA Van Dijk's discourse analysis theory by conducting interviews, observations and documentation. The results of this study indicate that between the three media each gives an overview of the discourse of the case BETVNews.com focuses more on the chronological facts of events in more detail. Whereas Harian Rakyat Bengkulufrom the point of news is more balanced between the perpetrators and victims, it is more about how to get balanced news, and for a more flexible title, it is not limited by space and the format must be interesting to read. And finally, BengkuluToday.com reporting is made by prioritizing dramatic news writing, because this case is a criminal incident..
Performance Of The Ombudsman Representative Of Bengkulu In Handling Public Service Complaaints Pidri Sulpani; Asnawati Asnawati; Antonio Imanda
SENGKUNI Journal (Social Science and Humanities Studies) Vol 2, No 2 (2021)
Publisher : Perkumpulan Dosen Muda (PDM) Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1059.217 KB) | DOI: 10.37638/sengkuni.2.2.119-124

Abstract

This study aims to determine the performance of the Bengkulu Representative Ombudsman in handling public complaints. This study uses qualitative methods, with data collection techniques using observation, interviews and documentation. Researchers using kumorotomo's performance theory the results of this study show the performance of the bengkulu representative ombudsman in handling public service reports. Based on the results of the study, it can be seen that the performance of the Bengkulu Provincial Ombudsman representative in handling public service complaints are: (1) employee efficiency of the bengkulu province representative Ombudsman office totaling 19 employees consisting of 4 assistants. Furthermore, the ombudsman representative of the province is sufficient to carry out the duties and functions of the Ombudsman and the completion time of the Ombudsman complaint is 14 working days, the Ombudsman gets funds from the state revenue and expenditure budget (apbn) the funds are used to handle cases that go to the Ombudsman representative of bengkulu province . (2) the effectiveness of the settlement of public service cases is the task of the Ombudsman because the Ombudsman prioritizes public services that have been regulated by the government in the 2008 law on public services, the purpose of completing public services is to reduce extortion against the government and the relevant agencies regarding public services. Furthermore, the conditions imposed by the Ombudsman representative of the Bengkulu Province in handling complaints are carried out fairly and openly. (3) justice, inside the ombudsman office in completing a report, the Ombudsman office employee is guided by the existing standard operating procedures (sop) and the ombudsman does not take sides with either the reported or the reported parties. (4) responsiveness from the results of reports from the public the Ombudsman performs work on public complaints in accordance with existing procedures, the Ombudsman is a public service that is always open in deciding problems with public services.
Use Of Online Communication Media “Google Classroom” In Lecture Activities During The Covid-19 Pandemic Meri Suarti; Sri Narti; Asnawati Asnawati
SENGKUNI Journal (Social Science and Humanities Studies) Vol 2, No 1 (2021)
Publisher : Perkumpulan Dosen Muda (PDM) Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (3140.644 KB) | DOI: 10.37638/sengkuni.2.1.27-44

Abstract

During the Covid-19 pandemic, lectures at Unived Bengkulu were conducted online. One of the media used to facilitate online communication during lectures is google classroom. Lecturing through google classroom is a new innovation for lecturers and students who previously lectured face to face and then conducted online. To find out the use of online communication media, google classroom in lectures at Unived Bengkulu during the Covid-19 pandemic, the author uses the characteristics of innovation from Everett M. Rogers which has five characteristics that can affect the level of use of an innovation, namely relative advantage, compatibility, complexity, trialability, and observability. This research uses descriptive qualitative methods with data collection techniques of observation, interviews, and documentation. The technique of determining informants using purposive sampling, the informants consisted of three lecturers and nine students. The results of the study state that based on the characteristics of its relative advantage, google classroom is a flexible, simple and efficient medium. Based on the characteristics of compatibility, Google Classroom is considered suitable for use during this pandemic, because Google Classroom can be accessed anywhere and anytime that is connected to the internet. Complexity is felt in difficult networks, especially in rural areas. Based on observations during the trial in the early semester, this media can be reused in the following semester. The use of online communication media google classroom in lectures during the Covid-19 pandemic at Dehasen Bengkulu University ran smoothly and was suitable to be applied during the Covid-19 period, even though constraints with network, but this could be overcome because it had a deadline given by the lecturer.
THE EXISTENCE OF THE VOLUNTEERS OF THE INDONESIAN HUMANITARIAN COMMITTEE IN DELIVERING INFORMATION ON PREVENTION AND HANDLING COVID-19 Andre Avila; Rita Herlina
SENGKUNI Journal (Social Science and Humanities Studies) Vol 1, No 1 (2020)
Publisher : Perkumpulan Dosen Muda (PDM) Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (2504.207 KB) | DOI: 10.37638/sengkuni.1.1.110-116

Abstract

The existence of volunteers helping the government convey appropriate information to the public either through social media or plunging directly into the field of conducting public communication is the background of this research, with the theme of the Existence of the Volunteers of the Indonesian Humanitarian Committee in Delivering Information on Prevention and Handling Covid-19. This study aims to describe the motivation of volunteers, volunteer activities in the field and forms of volunteer messages on social media. The methodology of this research is descriptive qualitative. Data collection techniques are by interview and document analysis. The results of this study indicate the existence of Indonesian Humanitarian Committee volunteers as the frontline in conveying information on prevention and handling of Covid-19 to the people of South Tangerang, motivated by caring for others as an effort to remind the importance of prevention and handling of Covid 19, in volunteer activities in the field, namely distributing flyers about prevention and handling of Covid-19 through food and food distribution programs, while the form of messages on social media about prevention and handling of Covid-19 is mostly done through Facebook, Instagram, website media, with various messages in the form of articles, photos, status, and messages the other.

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