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THE QUALITY OF HEALTH SERVICE FOR ELDERLY PATIENTS : BETWEEN EXPECTATIONS AND REALITY Amirul Mustofa; Rinawati Rinawati
JKMP (Jurnal Kebijakan dan Manajemen Publik) Vol 8 No 2 (2020): September
Publisher : Universitas Muhammadiyah Sidoarjo

The development of the elderly population in the city of Surabaya continues to increase in line with the population growth rate. Naturally, the elderly people experience a biological aging process that has an impact on their health. Therefore, health care for the elderly is an urgent problem to find a solution. This study aims to analyze health services for elderly patients using five dimensions of quality service and to analyze the various expectations of elderly patients on the health services received. The method of research is carried out with a qualitative approach. Data were collected by conducting interviews with several specialist doctors, service officers, elderly patients as service recipients. Interviews were carried out by snowballing in the sense that the researchers conducted rolling interviews from one research subject to another, in order to obtain data that was in accordance with the target focus of the study. The results show, first: of the five dimensions of service, there are four dimensions of service that are in the good evaluation criteria, except for the responsiveness dimension. Second, the services provided are not in accordance with the expectations of service recipients, because health services for elderly patients have not been implemented independently. Various health service facilities have been provided, elderly patients cannot enjoy it comfortably and safely, because they are still mixed with general patients.

THE INFLUENCE OF TRANSFORMATIONAL LEADERSHIP AND TRANSACTIONAL LEADERSHIP STYLE ON EMPLOYEE PERFORMANCE WITH JOB SATISFACTION AS INTERVENING VARIABLES IN BANK "XXX" Mashudi Mashudi; Luluk Fauziah; Tika Kapita Fachrista
JKMP (Jurnal Kebijakan dan Manajemen Publik) Vol 8 No 2 (2020): September
Publisher : Universitas Muhammadiyah Sidoarjo

Departing from the phenomenon in the form of employee performance and job satisfaction is still low, even though transformational and transactional leadership have been running as it should be, this study aims to determine the effect of transformational leadership style and transactional leadership style on employee performance with job satisfaction as an intervening variable in the Bank "XXX ". This study uses a quantitative approach with explanatory and survey research formats. Data collection used a questionnaire to 126 respondents which were determined by simple random sampling. The data were processed using path analysis techniques assisted by the International Business Machine (IBM) Predictive Analytic Software (PASW) version 22 software. The results of this study are transformational and transactional leadership styles have a significant effect on job satisfaction and employee performance. Job satisfaction has a significant effect on employee performance. Transformational leadership style has a significant effect on employee performance through employee job satisfaction. Transactional leadership style has a significant effect on employee performance through employee job satisfaction.

THE GREEN POLITICAL PERSPECTIVE IN COASTAL AREA MANAGEMENT POLICY IN JENU SUB DISTRICT, TUBAN REGENCY Sri Musrifah
JKMP (Jurnal Kebijakan dan Manajemen Publik) Vol 8 No 2 (2020): September
Publisher : Universitas Muhammadiyah Sidoarjo

This study aims to describe the green political view of coastal area management in Jenu sub-district, Tuban Regency. The location is in Jenu sub-district, Tuban district, with a research focus on the coastal area of the Jenu sub-district, Tuban district. By using a green political perspective, qualitative methods and in-depth interviews, direct observa- tion and documentation in the data. The research informants were the administrators of the Tuban Mangrove Center, the District Government of Jenu, Tuban Regency, the Envi- ronmental Service of Tuban Regency, the Department of Fisheries and Animal Husbandry of Tuban Regency, and the people living in the coastal area of Jenu sub-district. The results showed that from a green political perspective, the management of coastal areas in Jenu sub-district, Tuban district, has not met the goals and targets that are expected to increase economic growth without destroying the natural and social ecosystems of the coastal area. Efforts to exploit coastal areas by illegal mining of sea sand and reclamation to build several infrastructures have resulted in natural damage in the form of shoreline retreat, accretion and abrasion. The Tuban regency government, with the AMDAL permit that has been issued, is part of the cause of the damage to the coastal area of the Jenu Tuban sub-district today.

THE COMPETENCE AND PERFORMANCE OF VILLAGE APPARATUS IN SIDOARJO REGENCY Totok Wahyu Abadi; Isnaini Rodiyah; Hendra Sukmana
JKMP (Jurnal Kebijakan dan Manajemen Publik) Vol 8 No 2 (2020): September
Publisher : Universitas Muhammadiyah Sidoarjo

The village apparatus is a part of administrator of the village. They have an important role in realizing the progress of the nation through the village. This study described three competencies (basic, management, and technical) that were possessed by village apparatus, their performance, and the influence of these competencies towards performance of the village apparatus in providing village administrative services in Sidoarjo Regency. This quantitative research was conducted with the sample of 147 respondents from the village apparatus. Through simple random sampling technique, the data was collected by questionnaire distribution and interviews. After collecting and coding, the data were analyzed by frequency distribution and multiple linear regression based on SPSS 20. The results showed that basic competencies, management abilities, technical skills, and performance of village apparatus in Sidoarjo Regency were included poor category. Second, basic competencies, management abilities, and technical skills had an influence on the performance of village apparatus. The novelty of this research was that human resources who had good job competencies were able to show quality performance characteristics. The higher competency was possessed by an individual, the higher the quality of one's performance.

THE IMPLEMENTATION OF TRAINING PROGRAMS IN THE SURABAYA LABOR DEPARTEMENT Ahmad Riyadh U.B.; Yunita Fauzia
JKMP (Jurnal Kebijakan dan Manajemen Publik) Vol 8 No 2 (2020): September
Publisher : Universitas Muhammadiyah Sidoarjo

The village apparatus is a part of administrator of the village. They have an important role in realizing the progress of the nation through the village. This study described three competencies (basic, management, and technical) that were possessed by village apparatus, their performance, and the influence of these competencies towards performance of the village apparatus in providing village administrative services in Sidoarjo Regency. This quantitative research was conducted with the sample of 147 respondents from the village apparatus. Through simple random sampling technique, the data was collected by questionnaire distribution and interviews. After collecting and coding, the data were analyzed by frequency distribution and multiple linear regression based on SPSS 20. The results showed that basic competencies, management abilities, technical skills, and performance of village apparatus in Sidoarjo Regency were included poor category. Second, basic competencies, management abilities, and technical skills had an influence on the performance of village apparatus. The novelty of this research was that human resources who had good job competencies were able to show quality performance characteristics. The higher competency was possessed by an individual, the higher the quality of one's performance.

Implementation of The Policy of The Minister of Health of The Republic of Indonesia Concerning The Health Protocol for The Community in Place and Public Facilities to Press The Spread of Covid-19 in The Sidoarjo Area Hendra Sukmana
JKMP (Jurnal Kebijakan dan Manajemen Publik) Vol 9 No 1 (2021): Maret
Publisher : Universitas Muhammadiyah Sidoarjo

The number of positive COVID-19 patients in the Sidoarjo area continues to increase. As of April 19, 2020, there were 11,028 positive COVID-19 patients, 6,068 suspect patients, 617 patients who were declared dead due to Covid-19 and 10,398 people declared cured of Covid-19. This study was conducted to identify and describe the implementation of policies in the form of the Decree of the Minister of Health of the Republic of Indonesia Number HK. 01.07/Menkes/382/2020 concerning Protocols for Public Health in Public Places and Facilities in the Context of Prevention and Control of Corona Virus Disease 2019 (Covid-19) in the Sidoarjo area. Data analysis was carried out by Miles and Huberman interactive analysis. The results showed that the implementation of the Decree of the Minister of Health of the Republic of Indonesia Number HK. 01.07/Menkes/382/2020 concerning Protocols for Public Health in Public Places and Facilities in the Context of Prevention and Control of Corona Virus Disease 2019 (Covid-19) in the Sidoarjo region can be seen from four things. First, communication, where policy communication is carried out through socialization and education related to 3M (wearing masks, maintaining distance and washing hands) to the people of Sidoarjo. However, in practice, socialization and education related to 3M (wearing masks, maintaining distance and washing hands) are considered insufficient to overcome the Covid-19 pandemic. Need to add 2M (limit mobility and stay away from crowds) so that it becomes 5M. This is because mobility and crowd problems are felt to have contributed to causing many Covid-19 virus infections. Second, resources, where the task of fixing the level of compliance with health protocols actually requires the help of many parties. Not only from themselves, the media is also tasked with providing a sense of security and positive messages to the community. Likewise, the government should also not instill too much fear, but rather recommendations that arouse the desire to comply with health protocols.

Analysis of Career Development Programs and Employee Work Motivation in Madiun Institutions Erika Sari Yulianti; Satrijo Budiwibowo; Elly Astuti
JKMP (Jurnal Kebijakan dan Manajemen Publik) Vol 9 No 1 (2021): Maret
Publisher : Universitas Muhammadiyah Sidoarjo

This study aims to determine the HR development program of employees through career development, motivation. This study uses a qualitative descriptive research Case Study with eight respondents, namely: Head of Agency, Head of Formation, Development and Administration of Personnel, Head of Education and Training, Head of Staff Mutation, and four Employees. The results of this study are that career development programs and systems implemented in 2018 are good enough but not perfect because they do not have a clear pattern that still follows the merits system of the government, and motivation can be said to be good because there are rewards to employees and relationships between employees conducive

Logistic Business Policy and Strategy: Women's Opportunities and Participation in The Warehouse Industry Mashudi Mashudi; Luluk Fauziah; Johan Bhimo Sukoco; Anafil Windriya; Vina Septiana Eka Sari
JKMP (Jurnal Kebijakan dan Manajemen Publik) Vol 9 No 1 (2021): Maret
Publisher : Universitas Muhammadiyah Sidoarjo

Departing from a condition in which the number of women involved in the warehouse sector industry is still low, even though culture in Indonesia does not hinder their involvement, there are opportunities to participate, and the existence or existence of women in this industry is not contradictory, so this study aims to determine how high the level of women's participation in the warehouse sector industry, as well as to find out what factors influence their involvement. This study uses a quantitative approach with an explanatory and survey research format. Data was collected by distributing questionnaires to 70 respondents who were determined purposively. In addition, interviews were also conducted with several respondents as well as documentation and observation techniques. Data processing was carried out using percentage techniques and multiple linear regression techniques with the help of the SPSS (Statistical Program for the Social Science) program The results of this study are as follows: 1) women's participation in the warehouse sector industry is still at a low level; 2) culture, existence and opportunities have an effect either partially or simultaneously on women's participation; 3) while the opportunity variable has the most significant effect on women's participation; 4) there are a small number of other variables that are not involved in this study which also influence women's participation in the warehouse sector industry.

Policy Analysis of Restriction of Internet Access in The Region of Papua in 2019 in A National Security Perspective Yusuf Syibly Ramadhan; Adis Imam Munandar
JKMP (Jurnal Kebijakan dan Manajemen Publik) Vol 9 No 1 (2021): Maret
Publisher : Universitas Muhammadiyah Sidoarjo

The issue of racism that occurred in 2019 caused riots to erupt in the Papua region. The spread of hoaxes was one of the factors in the spread of riots so that the government issued a policy to restrict internet access but was later sued by the Southeast Asia Freedom of Expression Network (SAFEnet) Indonesia and the Alliance of Independent Journalists (AJI) to the PTUN and the result was that the government was found guilty for having committed an illegal act. This study analyzes the policy of restricting internet access in the Papua region in 2019 from a national security perspective using the Narrative Policy Framework (NPF) method. Although internet restrictions aim to create national security stability, this policy is not appropriate and its implementation is not in accordance with the mandate of the ITE Law so that as an alternative solution the government must prioritize early prevention and takedown actions that spread hoaxes or have the potential to threaten national security stability by synergizing all agencies government related.

Customer-Driven Service Standards of Citizen Charter in Badan Kepegawaian Daerah Kabupaten Sidoarjo Lailul Mursyidah; Isnaini Rodiyah; Nur Maghfirah Aesthetika; Ikhsan Setiawan; Radita Andriana Madjid
JKMP (Jurnal Kebijakan dan Manajemen Publik) Vol 9 No 1 (2021): Maret
Publisher : Universitas Muhammadiyah Sidoarjo

The purpose of this study is to determine and describe the Customer-Driven Service Standards of Citizen Charter in Badan Kepegawaian Daerah Kabupaten Sidoarjo. This research is a qualitative descriptive study located Badan Kepegawaian Daerah Kabupaten Sidoarjo. The technique of determining informants using purposive sampling. The informants in this study were the Head of Badan Kepegawaian Daerah Kabupaten Sidoarjo, Head of Planning and Reporting, Planning and Reporting Staff, Civil Servants in Kabupaten Sidoarjo Government. Data collection techniques through interviews, observation, and documentation. The technique of analyzing data uses an interactive model consisting of data collection, data reduction, data presentation, and conclusion drawing. The results of this study indicate that customer-driven service standards are indicated by the formulation of service standards in accordance with the vision and mission of Badan Kepegawaian Daerah Kabupaten Sidoarjo and informed through the official website of the Badan Kepegawaian Daerah Kabupaten Sidoarjo.

Home Page

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Reviewer

Google Scholar

Contact Name
Mochammad Tanzil Multazam

Contact Email
p3i@umsida.ac.id

Phone
+6285745182816

Journal Mail Official
jkmp@umsida.ac.id

Editorial Address
Universitas Muhammadiyah Sidoarjo, Jl. Majapahit 666 B, Sidoarjo, East Java Indonesia

Location
Kab. sidoarjo,

Jawa timur

INDONESIA

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Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Mochammad Tanzil Multazam

Contact Email p3i@umsida.ac.id

Phone +6285745182816

Journal Mail Official jkmp@umsida.ac.id

Editorial Address Universitas Muhammadiyah Sidoarjo, Jl. Majapahit 666 B, Sidoarjo, East Java Indonesia

Location Kab. sidoarjo, Jawa timur INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Contact Name
Mochammad Tanzil Multazam

Contact Email
p3i@umsida.ac.id

Phone
+6285745182816

Journal Mail Official
jkmp@umsida.ac.id

Editorial Address
Universitas Muhammadiyah Sidoarjo, Jl. Majapahit 666 B, Sidoarjo, East Java Indonesia

Location
Kab. sidoarjo,

Jawa timur

INDONESIA