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MEDICORDHIF Jurnal Rekam Medis

medicordhif
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Published by Akademi Perekam Medis dan Informasi Kesehatan Bhumi Husada Jakarta

ISSN : 26558955 EISSN : 22529616 DOI : 10.59300/mjrm.v7i0

Core Subject : Health, Education,

Education Health Professions Public Health Other

MEDICORDHIF Jurnal Rekam Medis is a Scientific Electronic Journal of the Medical Recorder and Health Information Academy of Bhumi Husada Jakarta (APIKES BHJ) in order to accommodate the research results of APIKES BHJ lecturers and students as well as other authors outside the APIKES BHJ institutions, as one of the goals of higher education institutions in Indonesia.The Medicordhif e-journal provides the widest opportunity for lecturers, researchers and authors in the scientific fields of medical records, health information, public health, hospital management and also health management to join in as an author in our MEDICORDHIF e-journal.

Arjuna Subject : Profesi Kesehatan - Profesi Kesehatan (Lain-Lain)

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Gambaran Pengisian Pada Formulir Catatan Perkembangan Pasien Terintegrasi Di Rumah Sakit Yadika Kebayoran Lama Gama Bagus Kuntoadi; Ai Purwati
MEDICORDHIF Jurnal Rekam Medis Vol 9 No 1 (2022): MEDICORDHIF Jurnal Rekam Medis
Publisher : APIKES Bhumi Husada Jakarta

The integrated patient progress record is the documentation of care professionals about the progress of the patient's condition in an integrated form in the standard format in the patient's medical record. The general purpose of this study was to analyze the filling of medical care results on the integrated patient development record form at Yadika Kebayoran Lama Hospital. While the specific objectives are to identify policies and standard operating procedures in the implementation of filling out the results of medical care on the integrated patient progress record form, identify incomplete filling of the integrated patient progress record form and identify the factors causing the incomplete filling of the integrated patient progress record form. This research uses a descriptive method. From the results of the quantitative analysis of research on the completeness of filling out the integrated patient development record form for the period October to December 2018 with a sample of 180, it is known that 90% are incomplete and 10% are filled. The highest incomplete patient identity component consists of medical record number and patient gender with a percentage of 33.4%. In the important note’s component, it was found that 100% of the forms were filled out. The highest incomplete authentication component is the doctor's signature with a percentage of 44.5%. In the component of good notes, the highest is in the "no streak" section with a percentage of 26.7%. Suggestions from this study, it is better to evaluate and monitor periodically the completeness of filling out the integrated patient progress record form. Keywords: medical record, filling out, integrated patient progress record form

Analisis Kejadian Missfile dan Prosedur pada Penyimpanan Berkas Rekam Medis di Rumah Sakit Studi Literatur taufik hidayatulloh
MEDICORDHIF Jurnal Rekam Medis Vol 9 No 1 (2022): MEDICORDHIF Jurnal Rekam Medis
Publisher : APIKES Bhumi Husada Jakarta

Masalah penyimpanan berkas medis dapat terjadi pada tata kelola manajemen pengarsipan yang buruk sehingga terjadi Missfile pada penyimpanan berkas rekam medis. Tujuan penelitian adalah untuk menganalisis pelaksaanan penyimpanan berkas rekam medis berdasarkan Standar prosedur Operasional di Rumah Sakit (Studi Literatur). Metode Penelitian ini menggunakan pendekatan literatur review dengan kreteria Penyimpanan Berkas Rekam Medis Berdasarkan Standar Prosedur Operasional Di Rumah Sakit. Data diambil dalam kurun waktu 5 tahun terakhir, artikel Indeks Google Scholar, fullteks, dan dicitasi lebih dari 1 sehingga didapatkan 10 jumlah artikel jurnal. Dari 10 artikel tersebut dilakukan analisis literatur riview penyebab terjadinya misfile dengan menggunakan diagram ikan (fish born). Hasil analisis dari sampel penelitian ini didapatkan ada beberapa faktor yang menyebabkan tidak berjalan SOP Penyimpanan Berkas Rekam Medis Rumah Sakit yang menyebabkan missfile yaitu faktor man, seperti petugas RM belum sesuai kompetensinya, pengetahuan dan ketrampilan masih kurang, faktor material seperti penggunaan buku ekspedisi, Berkas Rekam Medis, Rak, tracer belum optimal, dan faktor Money masih diperlukan perencanaan anggaran untuk pemeliharaan barang RM dan penambahan tenaga yang sesuai. Kesimpulan yang diambil agar lebih mengoptimalkan faktor manusia dan sarana dan prasarana penyimpanan berkas rekam medis agar penerapan Standar Prosedur Operasional (SOP) bisa berjalan agar tidak terjadi missfile. Saran kedepannya dalam penelitian ini menggunakan data sampel lebih banyak sehingga dapat disimpulkan hasil yang lebih baik dan akurat untuk pengembangan model penyimpanan berkas medis di rumah sakit.

TINJAUAN KELENGKAPAN REKAM MEDIS RAWAT INAP KASUS BEDAH DI RUMAH SAKIT UMUM MENTENG MITRA AFIA JAKARTA 2021 Indah Kristina; Nailul Muna Wafiroh
MEDICORDHIF Jurnal Rekam Medis Vol 9 No 1 (2022): MEDICORDHIF Jurnal Rekam Medis
Publisher : APIKES Bhumi Husada Jakarta

ABSTRACT The purpose of this study was to determine the completeness of the types of forms in the medical records of inpatient surgical cases at the RSU. Menteng Mitra Afia. This study uses a quantitative descriptive method. The total population in this study were all medical records of inpatient surgical cases from January to March 2021 as many as 112 medical records of inpatient surgical cases. The technique of calculating the sample using the slovin formula obtained a total sample of 88 medical records of inpatient surgical cases. The results of the study that, it is known in the RSU. Menteng Mitra Afia does not yet have a Standard Operating Procedure (SPO), from the observations on the medical records of surgical cases, there is no complete medical record. In a review of the types of forms that must have the highest completeness, there are patient identification forms, discharge summaries, and integrated patient progress notes (CPPT) with a percentage of 100%, the highest incompleteness is in the surgical assessment forms, special assessments, and terminal patient assessments with presentations 0%. In the results of the observed consistency for each type of form, the highest completeness was in the author authentication review with an average of 62%, and the lowest completeness was in the good record review with an average of 46%. Factors causing incompleteness are the absence of SPO related to the completeness of inpatient medical records for surgical cases, the absence of a policy regarding the use of types of surgical forms, the absence of socialization of the use of surgical forms and checking only on the operation report form. Keywords: Completeness of Medical Records Inpatient Surgical Cases ABSTRAK Tujuan dari penelitian ini adalah mengetahui kelengkapan jenis-jenis formulir pada rekam medis rawat inap kasus bedah di RSU. Menteng Mitra Afia. Penelitian ini menggunakan metode deskriptif kuantitatif. Jumlah populasi pada penelitiam ini seluruh rekam medis rawat inap kasus bedah pada bulan Januari sampai dengan Maret 2021 sebanyak 112 rekam medis rawat inap kasus bedah. Teknik penghitungan sampel menggunakan rumus slovin didapatkan jumlah sampel sebanyak 88 rekam medis rawat inap kasus bedah. Hasil penelitian bahwa, diketahui di RSU. Menteng Mitra Afia belum memiliki Standar Prosedur Operasional (SPO), dari hasil pengamatan pada rekam medis kasus bedah, tidak ada satu rekam medis yang lengkap. Pada review jenis-jenis formulir yang harus ada kelengkapan tertinggi terdapat pada formulir identitas pasien, ringkasan pulang, dan catatan perkembangan pasien terintegrasi (CPPT) dengan presentase 100%, ketidaklengkapan tertinggi terdapat pada formulir asesmen bedah, asesmen khusus, dan asesmen pasien terminal dengan presentase 0%. Pada hasil kekonsitenan yang diamati pada setiap jenis formulir, kelengkapan tertinggi pada review autentifikasi penulis dengan rata-rata 62%, dan kelengkapan terendah pada review catatan yang baik dengan rata-rata 46%. Faktor penyebab ketidaklengkapan adalah tidak adanya SPO terkait kelengkapan rekam medis rawat inap kasus bedah, tidak adanya kebijakan mengenai penggunaan jenis-jenis formulir bedah, belum adanya sosialisasi penggunaan formulir bedah dan pengecekan hanya dilakukan pada formulir laporan operasi. Kata kunci : Kelengkapan Rekam Medis Rawat Inap Kasus

ANALISA KELENGKAPAN PENGISIAN RESUME MEDIS DI RUMAH SAKIT UMUM UNIVERSITAS KRISTEN INDONESIA JAKARTA Indah Kristina; Syafira maulita nur afifah
MEDICORDHIF Jurnal Rekam Medis Vol 9 No 1 (2022): MEDICORDHIF Jurnal Rekam Medis
Publisher : APIKES Bhumi Husada Jakarta

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ABSTRACT A medical resume is a summary of medical service activities provided by health workers, especially doctors during the treatment period until the patient is discharged, either alive or dead. The content of the medical resume must be complete and concise. The impact of incomplete medical resume shows care information during treatment is incomplete and correct. This includes billing health care costs to the insurance company. The purpose of the study was to get an overview of the completeness of filling out the patient's medical resume at the General Hospital of the Christian University of Indonesia.The research method used is descriptive method, with a population of 188 medical resumes and a sample of 128 medical resumes for the April 2021 period. The data collection technique is observation using a checklist which includes patient identity, important notes, authentication, and good record keeping.Based on the results of the study, it can be concluded that the General Hospital of the Indonesian Christian University does not have a standard operating procedure for filling out medical resume forms. Of the 128 samples of complete medical resume forms, 113 (88%) and 15 (12%) medical resume forms were incomplete. The incompleteness factor in filling out the medical resume form was caused by the non-existent standard operating procedure for filling out the medical resume, the lack of socialization on the importance of filling out the medical resume form completely. It is necessary to issue standard operating procedures for filling out medical resume forms, socializing to doctors as the person in charge of patient care, checking the filling of medical resume forms before patients go home. Key words : Completeness analysis of medical resume. ABSTRAK Resume medis merupakan ringkasan kegiatan pelayanan medis yang diberikan tenaga kesehatan khususnya dokter selama masa perawatan hingga pasien keluar baik dalam keadaan hidup maupun meninggal. Isi resume medis harus lengkap dan singkat. Dampak dari ketidaklengkapan resume medis menunjukkan informasi asuhan selama perawatannya tidak lengkap dan benar. Termasuk untuk penagihan biaya pelayanan Kesehatan ke pihak asuransi. Tujuan Penelitian adalah Mendapat gambaran kelengkapan pengisian resume medis pasien di Rumah Sakit Umum Universitas Kristen Indonesia. Metode penelitian yang digunakan adalah metode deskriptif, dengan populasinya adalah 188 resume medis dan sampel yang didapat sebanyak 128 resume medis periode April 2021. Teknik pengumpulan data adalah observasi menggunakan checklist yang meliputi identitas pasien, catatan penting, autentifikasi, dan pencatatan yang baik. Berdasarkan hasil penelitian, dapat disimpulkan bahwa Rumah Sakit Umum Universitas Kristen Indonesia tidak memiliki Standar Prosedur operasional pengisian formulir resume medis. Dari 128 sampel formulir resume medis terisi lengkap sebanyak 113 (88%) dan 15 (12%) formulir resume medis tidak terisi lengkap. Faktor ketidaklengkapan pengisian formulir resume medis disebabkan oleh standar prosedur operasional pengisian resume medis tidak ada, kurangnya sosialisasi terhadap pentingnya pengisian formulir resume medis dengan lengkap. Perlu di terbitkan standar prosedur operasional pengisian formulir resume medis, mensosialisasikan kepada dokter sebagai penanggung jawab pelayanan pasien, melakukan pengecekkan pengisian formulir resume medis sebelum pasien pulang. Kata kunci : Analisa Kelengkapan resume medis.

TINJAUAN KEBUTUHAN TENAGA DI UNIT REKAM MEDIS RUMAH SAKIT UMUM UNIVERSITAS KRISTEN INDONESIA Meliana; Hudiyati Agustini; Alivia Yuli Andini
MEDICORDHIF Jurnal Rekam Medis Vol 9 No 1 (2022): MEDICORDHIF Jurnal Rekam Medis
Publisher : APIKES Bhumi Husada Jakarta

ABSTRACT This study was conducted to determine the need for medical recorders and health information at the Medical Record Unit of the Indonesian Christian University General Hospital. By using the Health Workload Analysis method and data collection techniques by direct observation and distributing questionnaires conducted from May to July 2021. Medical Record is a file that contains records and documents about the patient's identity, examination, treatment, actions and other services that have been provided to patients. Organizing quality medical records requires qualified health personnel and in accordance with their competencies. A good workforce will greatly affect the quality of service in the medical record work unit. The quality of service is related to the workload, so the workload must be in accordance with the number of personnel so that the service becomes quality. Based on the results of the research on the calculation of HRK needs using the Health Workload Analysis (ABK-Kes) method, it was found that the current required workforce is 10 people with the distribution of officers in each activity. Meanwhile, the number of staff available at this time is 9 people, therefore the Medical Record and Health Information Unit of the Indonesian Christian University General Hospital still requires an additional 1 person. Keywords : Manpower needs, medical records, Workload Analysis, ABK-Kes ABSTRAK Penelitian ini dilakukan untuk mengetahui jumlah kebutuhan tenaga Perekam Medis dan Informasi Kesehatan di Unit Rekam Medis Rumah Sakit Umum Universitas Kristen Indonesia. Dengan menggunakan metode Analisis Beban Kerja Kesehatan dan teknik pengumpulan data secara observasi langsung serta penyebaran kuesioner yang dilakukan pada bulan Mei sampai dengan Juli tahun 2021. Rekam Medis adalah berkas yang berisikan catatan dan dokumen tentang identitas pasien, pemeriksaan, pengobatan, tindakan dan pelayanan lain yang telah diberikan kepada pasien. Penyelenggaran rekam medis yang bermutu diperlukan tenaga kesehatan yang bermutu dan sesuai dengan kompetensinya. Tenaga kerja yang baik akan sangat mempengaruhi mutu pelayanan di unit kerja rekam medis. Mutu pelayanan berkaitan dengan beban kerja, maka beban kerja harus sesuai dengan jumlah tenaga agar pelayanan menjadi bermutu. Berdasarkan hasil penelitian perhitungan kebutuhan SDMK dengan metode Analisis Beban Kerja Kesehatan (ABK-Kes) didapatkan tenaga yang dibutuhkan saat ini adalah 10 orang dengan pembagian petugas dimasing-masing kegiatan. Sedangkan, jumlah tenaga yang tersedia saat ini adalah 9 orang, maka dari itu Unit Rekam Medis dan Informasi Kesehatan Rumah Sakit Umum Universitas Kristen Indonesia masih membutuhkan penambahan 1 orang tenaga. Kata Kunci : Kebutuhan tenaga kerja, Rekam Medis, Analisis Beban Kerja, ABK-Kes

TINJAUAN IMPLEMENTASI SISTEM INFORMASI E-PUSKESMAS NEXT GENERATION DI PUSKESMAS KECAMATAN KEBAYORAN LAMA Meliana; Joko Asmoro Widhi; Dwi Suryaningsih
MEDICORDHIF Jurnal Rekam Medis Vol 9 No 1 (2022): MEDICORDHIF Jurnal Rekam Medis
Publisher : APIKES Bhumi Husada Jakarta

ABSTRACT Community health centers as one of the first-level health service facilities that have an important role in the national health system. Puskesmas is an important forum for public, especially the underprivileged society. In carrying out public health services at the Kebayoran Lama District, Health Center uses an online (web)-based public health center information system. The research method used in this research is descriptive quantitative method. From the results of the research that was conducted by the author at the Kebayoran Lama District Health Center, it is known that the maximum service time is 54 minutes in line, 35 minutes for examination, and 45 minutes for drug service. The minimum duration for the queue is 18.4 minutes, the duration for the examination is 10 minutes, and the duration of drug service is 6 minutes. The median duration of the queue is 16 minutes, the duration of the examination is 7 minutes, and 1111the examination is 2 minutes, the duration of drug service is 1 minute. And the standard deviation is 13.7 minutes of queue duration, 7.8 minutes of examination, and 6.1 minutes of drug service. The author suggests to make an SOP for the E-Puskesmas N.G System so that it can run according to the expected standards and makes it easier for the health workers to carry out their work. Regarding the SOP for the clinic, it is necessary to add an explanation to the standard time for patient registration. Keywords: Implementation, Information Systems, E-Puskesmas Next Generation ABSTRAK Pusat kesehatan masyarakat sebagai salah satu jenis fasilitas pelayanan kesehatan tingkat pertama yang memiliki peranan penting dalam sistem kesehatan nasional. Puskesmas menjadi salah satu wadah yang penting bagi masyarakat umum terutama masyarakat kurang mampu. Dalam melaksanakan pelayanan kesehatan masyarakat di Puskesmas Kecamatan Kebayoran Lama menggunakan sistem informasi puskesmas yang berbasis online (web). Metode penelitian yang digunakan adalah metode penelitian deskriptif kuantitatif. Dari hasil penelitian dilakukan penulis di Puskesmas Kecamatan Kebayoran Lama diketahui bahwa waktu pelayanan maksimal lama antrean 54 menit, lama pemeriksaan 35 menit, dan lama pelayanan obat 45 menit. Mean lama antrean 18,4 menit, lama pemeriksaan 10 menit, lama pelayanan obat 6 menit. Median lama antrean 16 menit, lama pemeriksaan 7 menit, lama pelayanan obat 4 menit. Minimal lama antrean 1 menit, lama pemeriksaan 2 menit, lama pelayanan obat 1 menit. Dan standar defiasi lama antrean 13,7 menit, lama pemeriksaan 7,8 menit, lama pelayanan obat 6,1 menit. Saran dari penulis sebaiknya membuat SPO tentang Sistem E-puskesmas N.G agar dapat berjalan sesuai standar yang diharapkan serta memudahkan para tenaga kesehatan dalam menjalankan perkerjaan. Mengenai SPO poli klinik perlu ditambahkan penjelasan mengenai standar waktu pendaftaran pasien. Kata Kunci : Implementasi, Sistem Informasi, E-Puskesmas Next Generation

TINJAUAN KELENGKAPAN LAPORAN OPERASI PASIEN RAWAT INAP DI RUMAH SAKIT UMUM SETIA MITRA Hudiyati Agustini; Ummul Mufidah
MEDICORDHIF Jurnal Rekam Medis Vol 9 No 1 (2022): MEDICORDHIF Jurnal Rekam Medis
Publisher : APIKES Bhumi Husada Jakarta

ABSTRACT The operation report must be filled in completely by the doctor in charge, immediately after the operation is completed. The completeness of the operation report on the status of the patient's medical record is very important as information and documentation of the operation, which can be used by the paying party (insurance) or the court (if a case occurs). The general objective of this study was to determine the completeness of the operating report for inpatients at Setia Mitra Hospital. The research method used is descriptive, with a population of inpatient surgery reports in the period February-August 2020, with a sample of 136 inpatient surgery reports. Based on the results of the research, it is known that Setia Mitra Hospital does not yet have a special SOP regarding filling out operational reports that must be complete. Hospitals only have SOPs in general entitled Planned/Elective Surgical Services, where these SOPs do not follow applicable standards or references. From the results of quantitative analysis calculations, it was found that only 9 statuses (6.6%) had complete operation reports. The component that is filled out 100% is the patient identification, while the least completely filled out is the important notes by 66%. The cause of the incomplete filling of the operation report form is the lack of awareness of human resources about the importance of the operation report, and there is no monitoring and evaluation regarding the completeness of its completion. Keywords: completeness, operation report ABSTRAK Laporan operasi wajib diisi lengkap oleh dokter yang bertanggung jawab segera setelah operasi selesai. Kelengkapan laporan operasi pada status rekam medis pasien sangat penting sebagai informasi dan pendokumentasian operasi, yang dapat digunakan oleh pihak pembayar (asuransi) atau pengadilan (apabila terjadi suatu kasus). Tujuan Umum dari penelitian ini adalah untuk mengetahui kelengkapan laporan operasi pasien rawat inap di RSU Setia Mitra. Metode penelitian yang digunakan adalah deskriptif, dengan populasi laporan operasi pasien rawat inap pada periode bulan Februari−Agustus 2020, dengan sampel sebanyak 136 laporan operasi pasien rawat inap. Berdasarkan hasil penelitian, diketahui bahwa RSU Setia Mitra belum memiliki SPO khusus tentang pengisian laporan operasi yang harus lengkap. Rumah sakit hanya memiliki SPO secara umum yang berjudul Pelayanan Bedah Terencana/Eleketif, di mana SPO ini belum mengikuti standar atau acuan yang berlaku. Dari hasil perhitungan analisis kuantitatif, didapatkan hanya 9 status (6,6%) yang memiliki laporan operasi terisi lengkap. Komponen yang terisi lengkap 100% adalah identifikasi pasien, sedangkan yang paling sedikit terisi lengkap adalah catatan penting sebesar 66%. Penyebab ketidaklengkapan pengisian formulir laporan operasi adalah kurangnya kesadaran sumber daya manusia tentang pentingnya laporan operasi, serta tidak ada monitoring dan evaluasi mengenai kelengkapan pengisiannya. Kata kunci: kelengkapan, laporan operasi

TINJAUAN KEBUTUHAN TENAGA PEREKAM MEDIS DAN INFORMASI KESEHATAN DI UNIT REKAM MEDIS RUMAH SAKIT XYZ Garis Gemilang; Devi Ariska Safirah
MEDICORDHIF Jurnal Rekam Medis Vol 9 No 1 (2022): MEDICORDHIF Jurnal Rekam Medis
Publisher : APIKES Bhumi Husada Jakarta

Perencanaan kebutuhan tenaga Sumber Daya Manusia Kesehatan adalah proses sistematis dalam upaya menetapkan jumlah, jenis, dan kualifikasi SDMK yang dibutuhkan sesuai kondisi suatu wilayah dalam rangka mencapai tujuan pembangunan kesehatan. Beban kerja adalah banyaknya jenis pekerjaan yang harus diselesaikan oleh tenaga kesehatan professional dalam satu tahun pada satu sarana pelayanan kesehatan. Pada penelitian ini, penulis melakukan penelitian di Unit RMIK Rumah Sakit XYZ dimana semua petugas rekam medis merangkap kegiatan yang ada di unit RMIK karena kekurangan tenaga. Kegiatan pengkodean penyakit dan tindakan belum dilaksanakan karena tidak ada petugas yang mengerjakan kegiatan tersebut. Perhitungan kebutuhan tenaga Perekam Medis dan Informasi Kesehatan ini berdasarkan metode Analisis Beban Kerja Kesehatan (ABK Kes). Tujuan penelitian ini adalah mengetahui jumlah tenaga Perekam Medis dan Informasi Kesehatan yang dibutuhkan di Unit RMIK. Berdasarkan hasil perhitungan, jumlah tenaga yang dibutuhkan saat ini adalah 8 orang SDMK, namun yang tersedia ada 7 orang SDMK. Dibutuhkan penambahan 1 orang perekam medis dan informasi kesehatan untuk melakukan kegiatan pengkodingan penyakit dan tindakan karena kegiatan ini merupakan salah satu dari system pengolahan rekam medis yang harus ada di unit RMIK. Daftar Pustaka : 8 Buah (1996-2014) Kata Kunci : Kebutuhan Tenaga, Perekam Medis dan Informasi Kesehatan, Rekam Medis

PENGABDIAN KEPADA MASYARAKAT SEMINAR NASIONAL ONLINE “KOMPETENSI, PELUANG, DAN TANTANGAN PEREKAM MEDIS & INFORMASI KESEHATAN DI ERA INDUSTRI 4.0 Meliana; Garis Gemilang; Indah Kristina; Ima Rusdiana
MEDICORDHIF Jurnal Rekam Medis Vol 9 No 1 (2022): MEDICORDHIF Jurnal Rekam Medis
Publisher : APIKES Bhumi Husada Jakarta

Community Service is one of the Tri Dharma of Higher Education, namely education, research, and community service. One of the realizations of community service carried out by APIKES BHJ is in the form of a national seminar with the theme "PMIK Competencies, Opportunities & Challenges in the Industrial Era 4.0". The activity is carried out online using the Zoom Meeting media. The background of this activity is to stay productive in the COVID-19 pandemic situation. Technological progress is developing very quickly. As a PMIK worker, you are required to be adaptive to follow developments, and even be able to improve your skills and knowledge so that later you become a PMIK that is superior and highly competitive. The flow of change in the era of the industrial revolution 4.0, demands that all health workers and health services provided must be adaptive and able to adapt to the latest technological developments. This activity will be held on Wednesday, March 17, 2021, at 08.30 WIB to 12.30 WIB. Followed by 431 participants consisting of 151 students, 161 PMIK, 119 general participants. Keywords ; PKM, PMIK, industry 4.,

ANALISA TINGKAT KEPUASAN KELUARGA PASIEN DI PELAYANAN PENDAFTARAN PASIEN INSTALASI GAWAT DARURAT DI RUMAH SAKIT MENTENG MITRA AFIA Meliana; Meta Arnelita
MEDICORDHIF Jurnal Rekam Medis Vol 9 No 1 (2022): MEDICORDHIF Jurnal Rekam Medis
Publisher : APIKES Bhumi Husada Jakarta

This study was conducted to obtain an overview of the patient's family satisfaction with services at the emergency room (ER) patient registration section at Menteng Mitra Afia Hospital. The place of this research was carried out at the emergency room (ER) patient registration site at Menteng Mitra Afia Hospital in June 2021 using a qualitative descriptive analysis method with data collection by direct observation and interviews with registration officers. The sample from this study collected 178 patient families obtained from the total patient family population in January, February and March 2021. Registration is the beginning of a hospital service. This is where the importance of the role of a registration officer must be able to give a good impression so that the patient's family can feel satisfaction from hospital services. Dimensions of satisfaction consist of 5 namely Responsiveness (responsiveness), Reliability (reliability), Assurance (guarantee), Empathy (empathy), Tangibles (display/physical evidence). The results of the study were based on 5 dimensions of service quality for emergency room (ER) patient registration, namely Responsiveness (responsiveness) 77.00% satisfied category, 16.40% neutral category, and 6.85% dissatisfied category. The reliability of the satisfied category is 76.63%, the neutral category is 15.17%, and the dissatisfied category is 8.11%. Guarantee (Guarantee) in the category of 76.40% satisfied, 17.98% neutral category, and 5.28% dissatisfied category. Empathy (Empathy) is 75.06% satisfied category, 19.66% neutral category, and 5.28% dissatisfied category. Tangibles (display/physical evidence) in the satisfied category is 66.52%, the neutral category is 19.78%, and the dissatisfied category is 13.71%.

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Journal Mail Official garisgemilang@gmail.com

Editorial Address Jl. Ciputat Raya No.163 Blok E 1, RT.002/.08, Pondok Pinang, Jakarta Selatan, DKI 12310

Location Kota adm. jakarta selatan, Dki jakarta INDONESIA

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Contact Name
Garis Gemilang

Contact Email
perpusapikes@gmail.com

Phone
+628161110131

Journal Mail Official
garisgemilang@gmail.com

Editorial Address
Jl. Ciputat Raya No.163 Blok E 1, RT.002/.08, Pondok Pinang, Jakarta Selatan, DKI 12310

Location
Kota adm. jakarta selatan,

Dki jakarta

INDONESIA