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Diponegoro Journal of Management
Published by Universitas Diponegoro
ISSN : -     EISSN : -     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
Media publikasi karya ilmiah lulusan S1 Prodi Manajemen Fakultas Ekonomika dan Bisnis Universitas Diponegoro yang memuat berbagai hasil penelitian maupun kajian mengenai manajemen keuangan, manajemen sumber daya manusia, manajemen pemasaran, manajemen strategik dan manajemen operasional.
Arjuna Subject : -
Articles 18 Documents
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Search results for , issue "Volume 10, Nomor 3, Tahun 2021" : 18 Documents clear
ANALISIS PENGARUH KUALITAS LAYANAN DAN KEPERCAYAAN TERHADAP LOYALITAS PELANGGAN DENGAN KEPUASAN PELANGGAN SEBAGAI VARIABEL MEDIATOR (Studi pada Pengguna Jasa PT. Pos Indonesia di Semarang) Annisa, Annisa; Dwiyanto, Bambang Munas
Diponegoro Journal of Management Volume 10, Nomor 3, Tahun 2021
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

ABSTRACT PT. Pos Indonesia is a state-owned company (BUMN) that operates in the service of sending letters, packages and money. The emergence of various courier service options in Indonesia has caused intense competition between PT. Pos Indonesia with private courier companies, such as JNE, J&T Express, and Tiki. The market which was originally a monopoly market with PT. Pos Indonesia, as a major player, is currently being eroded by the very rapid development of private courier companies. Tight competition also occurs in the financial services sector, with the emergence of various companies creating digital wallet applications that make it easier for users to make financial transactions wherever and whenever they want such as GoPay, DANA, OVO, and others. This study aims to analyze how much influence the service quality, trust and customer satisfaction on customer loyalty to use the services of PT. Pos Indonesian. The sample used in this study was the people of Semarang City who have used the courier service of PT. Pos Indonesia in the last one year. The sample was 167 respondents. The sample collection method used purposive sampling. The data collection method was distributing questionnaires online via google form. This research used Structural Equation Modeling (SEM) analysis with AMOS 24.0 analysis tools. The results of this study indicate that service quality and trust have a positive and significant effect on customer satisfaction and customer loyalty. In addition, customer satisfaction has a positive and significant effect on customer loyalty.
ANALISIS PENGARUH KUALITAS LAYANAN, PERSEPSI TERHADAP HARGA DAN CITRA MEREK TERHADAP KEPUTUSAN PEMBELIAN JASA (Studi pada pengguna layanan pengiriman barang J&T Express) Damayant, Akmila Farida; Indriani, Farida
Diponegoro Journal of Management Volume 10, Nomor 3, Tahun 2021
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

ABSTRACT This study aims to analyze the effect of service quality, perception of price and brand image on service purchase decisions for users of J&T Express freight forwarding services. The population in this study are J&T Express service users who have used this service to send their goods to buy goods through e-commerce at least once. The number of samples used was 110 respondents who were selected using purposive sampling method through questionnaires distributed online. The data from this study were processed using SPSS version 22. The results of this study indicate that brand image and perception of price have a positive and significant influence on service purchasing decisions, while service quality does not significantly affect service purchasing decisions.
PENGARUH BOPO, NPL DAN LDR TERHADAP RETURN ON ASSET DENGAN NET INTEREST MARGIN SEBAGAI VARIABEL INTERVENING (Studi pada Bank Umum Go Public yang Terdaftar di BEI Periode 2015- 2019) Farhanditya, Ferdiansyah Djody; Mawardi, Wisnu
Diponegoro Journal of Management Volume 10, Nomor 3, Tahun 2021
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

BSTRACT In this research study, the objective of this research is to examine the effect of Operational Cost of Operating Income (BOPO), Non Performing Loan (NPL), Loan to Deposit Ratio (LDR) to Return on Assets and Net Interest Margin (NIM) as intervening variables. The population used in this study are conventional commercial banks in Indonesia that have been listed on the Indonesia Stock Exchange (IDX) for the period 2015-2019. The data used in this study are secondary data with a total sample of 26 banks, where the sampling uses purposive sampling method.. The analysis technique used in this study is multiple linear regression and path analysis. The results of this study found that BOPO had a significant negative effect on NIM, NPL had a positive but insignificant effect on NIM, while LDR had a negative but not significant effect on NIM. BOPO has a negative and significant effect on ROA. NPL has a negative but not significant effect on ROA. LDR has a positive but not significant effect on ROA. NIM has a positive and significant effect on ROA. Furthermore, NIM is not proven in mediating BOPO and NPL against ROA. However, NIM is proven to mediate LDR against ROA
PENGARUH WORKING CAPITAL MANAGEMENT (WCM) TERHADAP PROFITABILITAS PERUSAHAAN PERTAMBANGAN (Pada Sektor Perusahaan Pertambangan yang Terdaftar di Bursa Efek Indonesia Periode 2014-2019) Wulandari, Cahyani Sulistyaning; Muharam, Harjum
Diponegoro Journal of Management Volume 10, Nomor 3, Tahun 2021
Publisher : Faculty of Economics and Business Diponegoro University

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ABSTRACT This research aimed to analyze the impact of Working Capital Management (WCM) and corporate profitability of Indonesian Mining Firms in the period 2014-2019. Profitability is measured by using Return on Assets (ROA) and Gross Operating Profit (GOP). The independent variabels used in this study are Cash Conversion Cyle (CCC) and Cash Conversion Cycle2 (CCC2 ). Followed by control variables consisting of Firm Size (SIZE), Sales Growth (GROWTH), Firm Age (AGE), Leverage (LEV), and Liquidity (CR). This research also expected to give insight for financial management developments, provide information to managers for making decisions about working capital policies, and used as reference for further research. The sample used in this study collected from 33 mining firms that have been listed on the Bursa Efek Indonesia (BEI) with complete data needed to calculate the variables on the period 2014-2019. The analysis technique in this study is using the GMM model specifications, the Wald test, and the t statistical test using panel regression models. Through the Wald test shows that CCC, CCC2 , SIZE, GROWTH, AGE, LEV, and CR have significant effect on the ROA of mining firms. The results of the t-test in this study indicate that CCC and ROA is U-shaped. Furthermore, variabel AGE, CR, GROWTH, has a positive and significant effect on ROA. Variable control LEV has a negative and significant on ROA. Variable control SIZE and CR has a positive and insignificant on ROA. Through the Wald test shows that CCC, CCC2 , SIZE, GROWTH, AGE, LEV, and CR have significant effect on the GOP of mining firms. The results of the t-test in this study indicate that CCC and GOP is U-shaped. Furthermore, variabel CR, GROWTH, and LEV has a positive and significant effect on GOP. Variable control SIZE has a negative and significant on GOP. Variable control AGE has a positive and insignificant on ROA.
PENGARUH PERSEPSI HARGA, INTENSITAS PROMOSI, DAN KUALITAS PELAYANAN TERHADAP KEPUTUSAN PEMBELIAN PADA OPTIK FAMILI Rahman, Yusuf Abdul; Hidayati, Retno
Diponegoro Journal of Management Volume 10, Nomor 3, Tahun 2021
Publisher : Faculty of Economics and Business Diponegoro University

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ABSTRACT This research aims to analyze the influence of price perceptions, promotion intensity,and service quality on purchase decisions at Optik Famili. The sampling method used on this research is non-probability sampling with purposive sampling technique. Samples were collected from 100 respondents who have purchased a product at least once at Optik Famili. Analysis method used here is multiple regression analysis which includes validity test, reliability test, classic assumption test, multiple linear regression test, t-test, f-test, determination test, and t test. The result showed that all independent variables: price perceptions, promotion intensity,and service quality has positive and significant influence towards on purchase decisions at Optik Famili.
ANALISIS PENGARUH NON-INTERNET DAN SOCIAL MEDIA PROMOTION TERHADAP BRAND EQUITY (Studi Pada Produk Lipstick Pixy di Kota Semarang) Salsabella, Shella; Sukresna, I Made
Diponegoro Journal of Management Volume 10, Nomor 3, Tahun 2021
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

ABSTRACT The competition in cosmetics industry is increasing over time. Therefore, companies are competing to make products that consumers like and make strategies to sell their products. Through this competition there is a ranking of the most favorite brands according to the Top Brand Index. The purpose of this study was to determine the effect of non-internet promotion and social media promotion on brand equity with brand experience as an intervening variable and perceived quality as a moderating variable in Pixy lipstick products in Semarang. The population in this study are Pixy lipstick consumers in Semarang. The number of sample used was 175 people who were selected using purposive sampling through a questionnaire. The data obtained is then analyzed using the AMOS program. The results of the study showed that non internet promotion and social media promotion variables had positive effect on brand experience, and the results of the study also showed that perceived quality variable can moderate the effect of brand experience on brand equity.
ANALISIS PENGARUH PERSON ORGANIZATION FIT DAN PERSON JOB FIT TERHADAP TURNOVER INTENTION DENGAN WORK ENGAGEMENT SEBAGAI VARIABEL INTERVENING (Studi pada Karyawan BPR Bank Surya Yudha Kantor Pusat Banjarnegara) Saputra, Anas Tegar; Djastuti, Indi
Diponegoro Journal of Management Volume 10, Nomor 3, Tahun 2021
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

ABSTRACT Turnover intentions have been the focus of attention for many academics and industry over the years. This is because when the turnover intention is left alone, it will cause various problems within the company. The research is discussed to study and to analyze the effect of person organization fit and person job fit variables on turnover intention through work engagement as an intervening variable. This study uses primary and secondary data, and population in this study were operational employees of BPR Bank Surya Yudha Head Office Banjarnegara. The data method used in this research is distributing questionnaires using the census method or total sampling. The data analysis technique used in this study was using the SPSS version 25 application, with the method of path analysis and multiple regression. Data analysis was carried out including validity test, reliability test, classical assumption test, t test, F test, determination coefficient test, and also sobel test to determine the mediation effect. The results of statistical test show that person organization fit variable has a negative and significant effect on turnover intention, and has a positive and significant effect on work engagement. Person job fit also has a negative and significant effect on turnover intention and has a positive and significant effect on work engagement. In addition, it is also known that the work engagement variable can mediate the relationship between person organization fit and person job fit on turnover intention..
MENYELAMI HARAPAN DI TENGAH BAYANG-BAYANG KERESAHAN KERJA (Studi Pada Kantor Sekretariat Daerah Kabupaten Grobogan) Pradana, Johan; Nugraheni, Rini
Diponegoro Journal of Management Volume 10, Nomor 3, Tahun 2021
Publisher : Faculty of Economics and Business Diponegoro University

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ABSTRACT The contract system in terms of employment is often associated with various weaknesses and problems, relating to work relations such as low wages, limited benefits, no job security, and many more. This system also has the potential to cause losses from the workers side and more profits from the employers side. This study aims to understand and find out how the working conditions experienced by contract workers in government agencies are often referred to as "honorer", as well as started from various social phenomena or situations that discuss a lot of problems that are detrimental to employees. Then this research will prove whether the feeling of worries about the sustainability of work in the future (Job Insecurity) is also experienced by the honorary, along with the impact of these feelings, whether it affects the individual or the organization. The last objective is to find out what are the reasons and motivations that underlie employees choosing to work and remain as honorary status full of weaknesses and job insecurity.
ANALISIS PENGARUH WORK FAMILY CONFLICT DAN FAMILY WORK CONFLICT TERHADAP EMPLOYEE PERFORMANCE DENGAN EMOTIONAL EXHAUSTION SEBAGAI VARIABEL INTERVENING (Studi pada Karyawan Berstatus Menikah pada PT. PLN (Persero) Unit Induk Distribusi Jawa Tengah dan Daerah Istimewa Yogyakarta) Nur Azliah, Devita Septi; Lataruva, Eisha
Diponegoro Journal of Management Volume 10, Nomor 3, Tahun 2021
Publisher : Faculty of Economics and Business Diponegoro University

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ABSTRACT This study aims to analyze and determine the effect of work family conflict and family work conflict on employee performance through emotional exhaustion as an intervening variable at PT. PLN (Persero) on Distribution Main Unit of Central Java and Yogyakarta Special Region. The population in this study is all of employees. The number of samples used in this study were 65 respondents, with characteristc employees who are married. Data was collected through the distribution of questionnaires on samples selected through non-probability sampling techniques with purposive sampling method. Measurements in the questionnaires using a Likert Scale. Five hypotheses on study were tested using quantitative methods and data analyze techniques with path analysis and multiple linear regression analysis method with SPSS 25.0 software. The results of the statistical test analysis indicate that work family conflict variable has a significant positive effect on emotional exhaustion, and has a significant negative effect on employee performance. Family work conflict variable has a significant positive effect on emotional exhaustion and and has a significant negative effect on employee performance. In addition, it is also proven that emotional exhaustion variable can mediate the relation between work family conflict and family work conflict on employee performance.
PENGARUH GAYA KEPEMIMPINAN TRANSFORMASIONAL DAN KOMPENSASI TERHADAP KINERJA KARYAWAN DANGAN KEPUASAN KERJA SABAGAI VARIABLE INTERVENING PADA KARYAWAN PT. SANGO CERAMICS INDONESIA Suastika Krisnawan, I Made; Djastuti, Indi
Diponegoro Journal of Management Volume 10, Nomor 3, Tahun 2021
Publisher : Faculty of Economics and Business Diponegoro University

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ABSTRACT This study aims to analyze the effect of transformational leadership style and compensation on employee performance with job satisfaction as an intervening variable. Employee performance is the most important factor, but there is a decrease in the performance of PT. Sango Ceramics Indonesia. There is also a Research Gap which is the background for this research. The population in this study were employees of PT. Sango Ceramics Indonesia using non-probability sampling techniques in sampling with the sample size involved in this study amounted to 100 employees. This research uses descriptive and quantitative analysis methods and uses multivariate analysis tools so that it can provide complex variable analysis results through the Smart Partial Least Square (PLS) 3.3.3 application program. The results of this study indicate that the Transformational leadership style has a positive and significant effect on job satisfaction and also has a positive and significant effect on employee performance. Compensation has a positive but not significant effect on job satisfaction and also has a positive but not significant effect on employee performance. Job satisfaction has been shown to mediate the relationship between transformational leadership style and employee performance as well as the relationship between compensation and employee performance.

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