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Publika
Published by Universitas Negeri Surabaya
ISSN : -     EISSN : 2354600X     DOI : https://doi.org/10.26740/publika.v9n2
Core Subject : Social,
Social Sciences
PUBLIKA is available for free (open access) to all readers. The articles in PUBLIKA include developments and researches in Public Policy, Public Management, and Local Administration (theoretical studies, experiments, and its applications).
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 1,126 Documents
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IMPLEMENTASI KEBIJAKAN PUSAT INKUBASI BISNIS DI UNIVERSITAS NEGERI SURABAYA Nuzzila Rizki Fidarina; Suci Megawati
Publika Vol 10 No 4 (2022)
Publisher : Universitas Negeri Surabaya

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Abstract

Commercialization of research results is an effort made by research owners (lecturers/students) to be able to trade their research results to the wider community to implement the practical use of the research results while at the same time reaping financial benefits. Products resulting from research conducted by researchers in the university environment experience several obstacles in the commercialization process that arise both internally (product readiness) and externally (acceptance of the wider community). These problems became the basis for universities to establish incubators to manage (incubate) research results leading to commercialization. The State University of Surabaya has taken a policy to follow up on the commercialization of research results in real terms with the establishment of a Business Incubation Center which is a strategic first step to open the gates for commercialization of research results. The type of research is descriptive with a qualitative approach. This study was analyzed using Soren C. Winter's theory of public policy implementation which is called the Integrative Implementation Model which included three variables, namely the behavior of inter-organizational relations, the behavior of the implementor/low-level bureaucracy, and the behavior of the target group. Data collection techniques are used to obtain data and information through interviews, observations, and the collection of related documents. While the data analysis technique uses the model of Miles and Huberman in that is data collection, data reduction, data presentation, and concluding. The results showed that the implementation of the Business Incubation Center Policy at the State University of Surabaya have been going well, this was seen from the behavioral indicators of inter-organizational relations which showed the realization of inter-organizational collaboration. dominant outside of formal authority (discretion) is carried out as a form of prioritizing the main interests/needs at that time, and the behavior of the target group is a positive response which then affects the behavior of the implementor as well as the improvement or improvement of the Unesa PIBT work program. Keywords: policy implementation, business incubation, product innovation, research results.
INNOVATION OF THE INTEGRATED AND INTEGRATED INFORMATION SERVICE GATE (GAYATRI) AT DEPARTMENT OF HEALTH POPULATION CONTROL AND FAMILY PLANNING IN MOJOKERTO CITY Arya Pranata Wijaya; Trenda Aktiva Oktariyanda
Publika Vol 10 No 4 (2022)
Publisher : Universitas Negeri Surabaya

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Abstract

The Mojokerto City Health Population Control and Family Planning Department in 2019 created an innovative Integrated and Integrated Information Service Gate (Gayatri). Prior to Gayatri, health data reporting used excel reports and each field collected its own data, thus causing data discrepancies. Since the creation of Gayatri, health data has become centralized, collective and real time. Gayatri also presents a feature to make it easier for the people of Mojokerto City to get health services online. The study aims to explain Gayatri's innovation with a research focus using the theory of measuring e-government quality based on the user perspective according to Kozak which consists of six indicators namely ease of use, information content and display, reliability, community support, trust/security, and support in filling out forms. This study uses a qualitative descriptive method with data collection techniques in the form of observation, interviews and documentation. The results show that on the ease of use indicator, Gayatri has a simple and easy to use navigation. On the indicators of content and information display, Gayatri has a simple display and consists of features for the community and features for the Mojokerto City government. In terms of reliability, Gayatri can be accessed via a computer or smartphone, and is available in the form of an application that can be downloaded from the play store. On the indicator of community support, Gayatri provides a whatsapp-based online chat feature. On the indicators of trust/security, Gayatri uses an SSL system and a firewall, and applies encryption to incoming data, to access the database only using a local IP. On the indicators of support in filling out forms, Gayatri supports filling out forms in the online puskesmas registration feature and the community data collection feature. It is hoped that the socialization of Gayatri will be further improved and a blend of usage features will be added to make it easier for people to use it.
EVALUASI PROGRAM PAHLAWAN EKONOMI DALAM MENGATASI KEMISKINAN DI KOTA SURABAYA Dinda Novitasari Prijadi Putri; Indah Prabawati
Publika Vol 10 No 4 (2022)
Publisher : Universitas Negeri Surabaya

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Abstract

In overcoming the problem of poverty, the Surabaya City Government launched the Economic Hero program. This program focuses on empowering poor women and housewives in the city of Surabaya, but in its current development there is a reduction in the number of members participating in training and mentoring. This study aims for the economic hero program as one of the Surabaya City Government in overcoming the problem of poverty. The research approach uses a qualitative, descriptive type of research. The subject of this research is the Head of Family Economic Empowerment Sector DP5A Family Welfare of Surabaya City and one of the UMKM members of the economic hero program. The research data sources consist of primary data and secondary data. The research focus uses Dunn's evaluation theory, namely effectiveness, efficiency, evaluation, equity, responsiveness, and accuracy. The data analysis technique of this research is interactive. The results of the study explain that the hero program has been effective and efficient because it has been in accordance with its objectives, namely reducing poverty in the city of Surabaya and the resources in the program have been managed properly. On the criteria, the economic victory program has not been said to be adequate due to obstacles, namely the reduction in program members due to changing conditions, lack of knowledge and understanding of members, and access to training that is still not optimal. In the equalization criteria, the targets in the economic hero program have been said to be right. This program has received a good response from the community as evidenced by the addition of program members every year. On. criteria of accuracy, this program can be said to be right because it provides benefits for members. The author suggests maximizing the facilities of program implementers, providing a place with wifi for training access, and maximizing exhibitions in each sub-district to introduce products to the public.
ANALISIS KUALITAS PELAYANAN PUBLIK PEMERINTAH DESA JOMBOK KECAMATAN NGORO KABUPATEN JOMBANG Gali Artha Cendana; Trenda Aktiva Oktariyanda
Publika Vol 10 No 4 (2022)
Publisher : Universitas Negeri Surabaya

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Abstract

Pelayanan publik merupakan hak seluruh masyarakat tanpa kecuali. Pelayanan memiliki hubungan erat dengan tanggung jawab pelayanan publik di tingkat pusat, daerah dan BUMN/BUMD. Kualitas pelayanan merupakan keharmonisan antara masyarakat sebagai pengguna layanan dan pemerintah sebagai pengguna layanan. Baik atau buruknya kualitas pelayanan dilihat dari presepsi masyarakat atau pengguna layanan. Kantor Desa Jombok sebagai salah satu desa yang tidak berada di daerah perkotaan masih menggantungkan pelayanannya secara konvensional. Penelitian ini mendeskripsikan kualitas pelayanan di Kantor Desa Jombok, Kecamatan Ngoro, Kabupaten Jobang menggunakan pendekatan kualitatif untuk menemukan dan menjelaskan peristiwa terkait yang terjadi di lapangan. Teknik pengumpulan data yang digunakan dalam penelitian yaitu wawancara, pengamatan, dokumentasi dan studi kepustakaan. Untuk mengukur kualitas pelayanan di Kantor Desa Jombok, peneliti menggunakan lima dimensi kualitas pelayanan yang dikemukakan oleh Sutikno dan Arha (2018) hasilnya, Desa Jombok memprioritaskan kualitas layanan, sesuai dengan dimensi keandalan (reliability), ditinjau dari dimensi keresponsifan (responsiviness) pegawai Kantor Desa Jombok sudah cukup responsif dalam memberikan layanan, selanjutnya dimensi keyakinan (confidence) banyak peraturan yang dibuat oleh kantor desa yang sudah ditepati dan diyakini oleh masyarakat, dalam memberikan pelayanan, pegawai menggunakan empati (emphaty) dalam memberikan layanan, kemudian ditinjau dari fasilitas fisik atau dimensi berwujud (tangible) yang tersedia di Kantor Desa Jombok sudah cukup lengkap namun perlu ditingkatkan kelengkapannya. Berdasarkan hasil penelitian, kualitas pelayanan di Kantor Desa Jombok masih dikategorikan baik. Kualitas pelayanan tersebut tercermin dari bagaimana pegawai melayani masyarakat dengan baik dan bagaimana mereka tetap berusaha semaksimal mungkin memberikan pelyanan berkualitas kepada masyarakat. Kata Kunci: Pelayanan Publik, Kualitas Pelayanan, Desa Jombok. Public service is the right of all people without exception. Services have a close relationship with public service responsibilities at the central, regional and BUMN/BUMD levels. Service quality is the harmony between the community as service users and the government as service users. Good or bad service quality is seen from the perception of the community or service users. The Jombok Village Office as one of the villages not located in urban areas still relies on conventional services. This study describes the quality of service at the Jombok Village Office, Ngoro District, Jobang Regency using a qualitative approach to find and explain related events that occurred in the field. Data collection techniques used in the study were interviews, observations, documentation and literature study. To measure service quality at the Jombok Village Office, researchers used the five dimensions of service quality proposed by Sutikno and Arha (2018). The results show that Jombok Village prioritizes service quality, according to the reliability dimension,dimension ofresponsivenessVillage Office employees. Jombok is quite responsive in providing services, then the dimension of confidence (confidence) many regulations made by the village office have been obeyed and believed by the community, in providing services, employees use empathy (emphaty) in providing services, then in terms of physical facilities or dimensions TangiblesJombokVillage Office are complete but need to be improved. Based on the results of the study, the quality of service at the Jombok Village Office is still categorized as good. The quality of service is reflected in how employees serve the community well and how they keep trying their best to provide quality services to the community. Keyword: Public Service, Service Quality, Jombok Village Office.
INOVASI PROGRAM DESA SIAP DAN LANCIP (LAYANAN CEPAT, EMPATIK, DAN PRO AKTIF) DI DESA LOWAYU KECAMATAN DUKUN KABUPATEN GRESIK Dandi Syifa Al Karimi; Meirinawati Meirinawati
Publika Vol 10 No 4 (2022)
Publisher : Universitas Negeri Surabaya

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Abstract

The development of technology has made government officials begin to develop public services, one ofwhich is in Lowayu village, Dukun sub-district, Gresik Regency through the Ready and Taper VillageProgram. This program offers a number of services related to population administration that can becompleted at the village level, so that people do not need to come directly to the Dispendukcapil Officein Gresik Regency. The purpose of this study is to describe the Ready and Taper Village ProgramInnovations in Lowayu village. The focus of this research uses the theory by Bugge et al (2018). Datacollection techniques using interview techniques, documentation, and observation. The research focusanalysis refers to the success factors of an innovation in the public sector consisting of 6 (six) indicatorsincluding governance and innovation; source of ideas for innovation; innovation culture; capabilitiesand tools; goals, outcomes, drivers, barriers; and collect single information data. The results of the studyshow, from the governance and innovation indicators that the regulatory system or policy used is inaccordance with the predetermined rules. Sources of innovation ideas are obtained from internalorganizations and external organizations. The culture of innovation provides convenience to thecommunity in managing population administration which can be completed at the village level.Innovation capabilities and tools have good performance and functionality, supported by competentresources and complete facilities. Indicators of goals and outcomes are shortening the distance ofpopulation administration services from the apparatus to the community, the obstacle experienced isthat there are still many people who do not know the requirements proposed in the process of populationadministration services in the Ready and Taper Village program. Meanwhile, collecting singleinformation data is carried out through socialization to the community.
INOVASI PELAYANAN PERMOHONAN SALINAN PUTUSAN ONLINE (PERSALINAN) (STUDI KASUS KANTOR PENGADILAN NEGERI SURABYA) Atika Milasari; Trenda Aktiva Oktariyanda
Publika Vol 10 No 4 (2022)
Publisher : Universitas Negeri Surabaya

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Abstract

Pelayanan PERSALINAN merupakan inovasi di Pengadilan Negeri Surabaya untuk meningkatkan pelayanan dalam putusan perkara online. Lamanya proses pengambilan putusan di pengadilan, serta banyaknya pengaduan yang masuk terkait dengan pengurusan salinan putusan, menjadi salah satu faktor diciptakannya inovasi pelayanan PERSALINAN. Oleh sebab itu, penelitian ini bertujuan untuk mendeskripsikan pelayanan PERSALINAN berdasarkan faktor keberhasilan inovasi. Jenis penelitian yang digunakan yaitu deskriptif kualitatif dengan teknik pengumpulan data, terdiri atas: wawancara, studi literatur, serta dokumentasi. Faktor keberhasilan inovasi menggunakan enam indikator yang dikemukakan oleh Arundel, Bloch, & Ferguson (2019), diantaranya: governance and innovation; sources of ideas for innovation; innovation culture; capabilities, and tools; objective, outcomes, drivers, and obstacles; collecting innovation data for single innovations. Hasil penelitian didapatkan bahwa indikator governance and innovation bahwa sistem regulasi atau kebijakan yang digunakan telah sesuai dengan prosedur yang telah ditetapkan. Sources of ideas for innovation diperoleh dari internal dan eksternal. Innovation culture didukung oleh pimpinan, kemampuan adaptasi pegawai administrasi layanan putusan perkara, serta mudahnya prosedur pelayanan bagi pengguna. Capabilities and tools yaitu asistensi dari petugas IT terhadap petugas pengelola administrasi putusan dan penggunaan website dan fitur pendukungnya. Objective, outcomes, drivers, and obstacles, yaitu: memberikan kepastian dan kemudahan pengguna layanan; hasilnya telah mendapatkan tingkat kepuasan 70%; faktor pendorong berupa regulasi, e-goverment, dan faktor penjaminan pelayanan mutu; sedangkan hambatannya yaitu berupa sarana dan prasarana, anggaran, serta rendahnya kompetensi SDM. Collecting innovation data for single innovations tidak melibatkan pihak eksternal selain pengguna layanan, serta tidak terintegrasi dengan stakeholder, inovasi ini telah melakukan beberapa pembaharuan fitur website maupun program pelayanan. Kata Kunci : Pelayanan Publik, Inovasi Pelayanan, PERSALINAN The PERSALINAN service is an innovation at the Surabaya District Court to improve services in online case decisions. The length of the decision-making process in court, and the number of incoming complaints related to the processing of copies of the decision, are factors for the creation of innovation in childbirth services. Therefore, this research aimed to describe the PERSALINAN service based on the success factors of innovation. The type of research used is descriptive qualitative with data collection techniques, consisting of: interviews, literature studies, and documentation. The innovation success factor uses six indicators proposed by Arundel, Bloch, & Ferguson (2019), including: governance and innovation; sources of ideas for innovation; innovation culture; capabilities and tools; objectives, outcomes, drivers, and obstacles; collecting innovation data for single innovations. The results showed that the indicators of governance and innovation are that the regulatory system or policy used is following the established procedures. Sources of ideas for innovation are obtained from internal and external sources. The innovation culture is supported by the leadership, the adaptability of administrative staff for case decision services, and the ease of service procedures for users. Capabilities and tools, namely assistance from IT officers towards decision administration management officers and the use of the website and its supporting features. Objectives, outcomes, drivers, and obstacles, namely: providing certainty and convenience for service users; the results have obtained a satisfaction level of 70%; driving factors in the form of regulation, e-government, and quality service assurance factors; while the obstacles are in the form of facilities and infrastructure, budget, and the low competence of human resources. Collecting innovation data for single innovations does not involve external parties other than service users and is not integrated with stakeholders; this innovation has carried out several website feature updates and service programs. Keywords: Public Service, Innovation Service, PERSALINAN
Inovasi Pelayanan Kartu Sehat Berbasis Nik Untuk Masyarakat Kurang Mampu Di Kota Bekasi Mutia Ariska Harani
Publika Vol 10 No 4 (2022)
Publisher : Universitas Negeri Surabaya

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Abstract

Today, health is one of the most important aspects of life. The government has an obligation to be able to help meet the needs of the community in health services. One of Bekasi City's ideas is to create a Healthy Bekasi, by implementing a health service innovation in the form of a NIK-based Health Card. This study aims to determine the innovations carried out by NIK-based health card services in Bekasi City. The approach in this research is to use a qualitative descriptive approach using three dimensions, namely product, environment, and organization. The results of this study are viewed from three dimensions, namely product, environment, and organization, as well as the obstacles that occur. The production innovation carried out by the Bekasi KS-NIK is considered successful due to the role of technology in improving the management of the KS-NIK participant database and the dashboard of the KS-NIK management system. In terms of the environment, the enthusiasm of residents of Bekasi City and outside Bekasi City for the Healthy Bekasi Card is very high in terms of devices, channels, and user behavior. The application of the KS-NIK is considered to still experience shortcomings because there are still complaints from the Hospital (as a provider) about the low service rates in hospitals and for primary health facilities. KS-NIK innovation is also inseparable from obstacles, as for the obstacles that occur, namely the existence of social and political issues that stop the KS-NIK Jamkesda Program. Keywords: innovation, health card, Bekasi City, service.
PARTISIPASI MASYARAKAT DALAM PENGEMBANGAN DESA WISATA MELALUI PENDEKATAN COMMUNITY BASED TOURISM (Studi Pada Desa Tanjungan Kecamatan Kemlagi Kabupaten Mojokerto) Yuli Ardianti; Deby Febriyan Eprilianto
Publika Vol 10 No 4 (2022)
Publisher : Universitas Negeri Surabaya

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Community based tourism (CBT) is a new concept in managing tourism, the concept highly emphasizes the active participation of society in order to provide for their welfare but still preserve the quality of the environment, and protect its social and cultural life. This study aims to describe the implementation of the principles of the concept community based tourism in the development of tourist villages in Tanjungan village. Focus of the study is on community participation from the concept of community based tourism, with indicators presented by suansri (2003:12) and has been defined by some community based tourism management principles, including: 1) Involve community members from the start in every aspect; 2) Ensure environmental sustainability; 3) Preserve the unique character and culture of the local area; and 4) Contribute a fixed percentage of income to community projects. The data collection techniques used in the study are observation, interviews, and documentation. Subject of this study was determined by using an purposive sampling technique. Studies show that participation in youth groups is still very low. Participation in the principles of environmental sustainability has not been maximized. Until now, the government and society of Tanjungan Village have given much credence to the culture. The culture of this village is Kirab Budaya Sewu Takir Dewi Sekar Tanjung and Gamelan. Village governments and institutions utilize the village's potential to be one of the local tourism aimed at boosting the village's native income. Keywords: public participation, community based tourism, tourist village
EVALUASI LAYANAN KAWIN, LAHIR, MATI, PINDAH, DATANG (KLAMPID) PADA DINAS KEPENDUDUKAN DAN CATATAN SIPIL KOTA SURABAYA Hafshah Vitri Tarantika; Suci Megawati
Publika Vol 10 No 4 (2022)
Publisher : Universitas Negeri Surabaya

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Abstract

Public service is a series of activities provided by public service providers (government) in order to meet a community's needs in accordance with statutory regulations. The Department of Population and Civil Registration of the City of Surabaya is the service agency that is most needed in the context of administering the launch of an innovation, Married, Born, Died, Moved, Came (KLAMPID), which is an online service system in the field of population. After several years of implementation, it is necessary to make improvements, taking into account the evaluations that have been obtained from the community. The research method uses a descriptive approach and data collection techniques through observation and interviews with the Surabaya City Population and Civil Registry Office. The results of the study indicate that the implementation of KLAMPID on the effectiveness criteria of KLAMPID is said to be quite effective but not optimal in website operations. KLAMPID efficiency is very efficient in public services. The KLAMPID assessment criteria are quite satisfactory and satisfying to the community, so they are evenly distributed among residents of Surabaya and outside Surabaya. Then, on the responsiveness criteria of the KLAMPID system, the response is good for users, but there are still complaints about errors on the website, and the accuracy criteria are correct but have not fully reached the public. So the researchers suggest that the data refine and update the system in order to anticipate technical problems. Keywords: Evaluation, KLAMPID (Married, Born, Died, Moved, Came), Population Service
IMPLEMENTASI KEBIJAKAN PENCEGAHAN PEMBERANTASAN PENYALAHGUNAAN DAN PEREDARAN GELAP NARKOBA (P4GN) DALAM MEMBERANTAS PENYALAHGUNAAN NARKOBA DI KOTA SURABAYA Arnela Nurmalita; Suci Megawati
Publika Vol 10 No 4 (2022)
Publisher : Universitas Negeri Surabaya

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Abstract

Penyalahgunaan narkoba masih menjadi permasalahan yang serius dan harus ditangani dengan baik. Sehingga, pemerintah membentuk Badan Narkotika Nasional yang bertanggung jawab langsung kepada Presiden. Dalam penanganan narkotika ini pemerintah membuat kebijakan dan strategi pencegahan pemberantasan penyalahgunaan dan peredaran gelap narkoba (P4GN) sebagai upaya memerangi bahaya narkoba. Dalam melaksanakan kebijakan P4GN di Kota Surabaya, pemerintah Kota Surabaya mengeluarkan Peraturan Walikota Surabaya Nomor 65 Tahun 2014. Tujuan penelitian ini untuk mengetahui implementasi kebijakan P4GN dalam memberantas penyalahgunaan narkoba di Kota Surabaya. Jenis penelitiannya deskriptif dengan pendekatan kualitatif. Fokus penelitian ini pada pemberantasan penyalahgunaan narkoba di Kota Surabaya. Teknik pengumpulan data menggunakan wawancara, dan studi pustaka. Analisis data dilakukan dengan pengumpulan data, reduksi data, penyajian data, dan penarikan kesimpulan. Hasil dari penelitian menunjukkan bahwa implementasi kebijakan P4GN dalam memberantas penyalahgunaan narkoba di Kota Surabaya dapat dikatakan belum sepenuhnya berhasil karena standar/ukuran dan tujuan kebijakan belum terealisasikan dengan baik karena kasus narkoba terus mengalami peningkatan, akan tetapi BNNK Surabaya telah memiliki SDM yang kompeten dan profesional. Serta karakteristik yang ditunjukkan oleh masyarakat kurang peduli akan bahaya narkoba dan juga dilihat dari keterkaitan implementasi dengan kondisi ekonomi masyarakat yang mengakibatkan peredaran dan penyalahgunaan narkoba masih ada di Kota Surabaya walaupun BNN telah berupaya melakukan penyuluhan sebagai bentuk pencegahan. Saran dalam implementasi kebijakan P4GN dalam memberantas penyalahgunaan narkoba di Kota Surabaya adalah pihak BNNK Surabaya lebih insentif lagi dalam memberantas penyalahgunaan narkoba dan memberi penyuluhan bahaya narkoba dan agar tidak merasa takut untuk melaporkan akan adanya tindak pidana narkoba di lingkungan sekitarnya. Kata kunci : Implementasi, P4GN, Pemberantasan Drug abuse is still a serious problem and must be handled properly. Thus, the government established a National Narcotics Agency which is directly responsible to the President. In handling narcotics, the government makes policies and strategies to prevent the eradication of drug abuse and illicit trafficking (P4GN) as an effort to combat the dangers of drugs. In implementing the P4GN policy in the city of Surabaya, the Surabaya city government issued the Surabaya Mayor Regulation No. 65 of 2014. The purpose of this study was to determine the implementation of the P4GN policy in eradicating drug abuse in the city of Surabaya. This type of research is descriptive with a qualitative approach. The focus of this research is on eradicating drug abuse in the city of Surabaya. Data collection techniques using interviews, and literature study. Data analysis was carried out by collecting data, reducing data, presenting data, and drawing conclusions. The results of the study indicate that the implementation of the P4GN policy in eradicating drug abuse in the city of Surabaya can be said to have not been fully successful because the standards/measures and policy objectives have not been realized properly because drug cases continue to increase, but BNNK Surabaya already has competent and professional human resources. And the characteristics shown by the community are less concerned about the dangers of drugs and are also seen from the implementation linkage with the economic condition of the community which results in the circulation and abuse of drugs in the city of Surabaya. Although BNN has tried to provide counseling as a form of prevention. Suggestions in implementing the P4GN policy in eradicating drug abuse in the city of Surabaya is that the Surabaya BNNK has more incentives in eradicating drug abuse and providing counseling on the dangers of drugs and so as not to feel afraid to report drug crimes in the surrounding environment. Keywords : Implementation, P4GN, Eradicatio

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