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All Journal CESS (Journal of Computer Engineering, System and Science) Format : Jurnal Imiah Teknik Informatika Faktor Exacta DoubleClick : Journal of Computer and Information Technology JISICOM (Journal of Information System, Infomatics and Computing) Journal of Information System, Applied, Management, Accounting and Research EXPLORER Sewagati: Jurnal Pengabdian Masyarakat Indonesia Journal of Research and Publication Innovation JRKT (Jurnal Rekayasa Komputasi Terapan) Jurnal Pengabdian Kepada Masyarakat Bangun Cipta, Rasa, & Karsa (Jurnal PKM BATASA)
Sulaiman, Han
Universitas Indraprasta PGRI
Religion Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Journal : EXPLORER

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Pengujian Usability Pada Aplikasi Auto Reply For Messenger Menggunakan SUS Nasrulloh Isnain; Han Sulaiman; Rahmatika Rahmatika
Explorer Vol 1 No 2 (2021): Juli 2021
Publisher : Forum Kerjasama Pendidikan Tinggi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (555.024 KB) | DOI: 10.47065/explorer.v1i2.97

Abstract

Marketplace is an important intermediary between sellers and buyers in cyberspace. Marketplace sites are third parties in online transactions. Many resellers use the site to make sales transactions. However, when we engage in online sales, there are many factors that must be considered, one of which is replying to customer chat messages. This is very important in the world of sales even required to respond quickly. The problem is that sometimes resellers have activities other than selling online, so sometimes customer messages are late in responding and even unresponsive. This study aims to determine how effective and efficient it is in handling customers using Chat Bot Messenger. The research method used is blackbox to determine the application function is running well and to evaluate the usability of the system using the System Usability Scale (SUS). The test results produce an average value of 81 which means users like the application that is used because it is able to provide convenience during sales transactions.
Co-Authors Ade Septiani Ardhi Dinullah Baihaqie Dinullah Baihaqie Deyana Lucia Prihatna Dian Sari Fajar Erlangga Iim Marfu'ah Iim Marfu’ah Isnain, Nasrulloh Julizal Julizal Muhamad Irsan Nasrullah Isnain Pandhu Pramarta Paramita, Aulia Rahmatika Rahmatika Suhani Nurhayah Thomas Afrizal Thomas Afrizal Tuty Kurniawaty Saragih Yuniarti Dewi Savitri