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All Journal Jurnal Ilmiah Pariwisata JURNAL KEPARIWISATAAN International Journal of Social Science and Business JPPI (Jurnal Penelitian Pendidikan Indonesia) Tourism Reserch Journal Jurnal Kepariwisataan Jurnal Bisnis Hospitaliti Jurnal Gastronomi Indonesia Jurnal Pengabdian Kepada Masyarakat MAKARDHI Jurnal Pemberdayaan Pariwisata Journal of Hospitality Accommodation Management LACULTOUR: Journal of Language and Cultural Tourism International Journal of Applied Research in Tourism and Hospitality Jurnal Penelitian Pendidikan Indonesia

I Gusti Ayu Putu Wita Indrayani

Politeknik Pariwisata Bali

Author-ID : 2028200

Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Transportation Other

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PENGARUH PROGRAM PENGEMBANGAN KARIR TERHADAP KINERJA KARYAWAN HOTEL BERBINTANG DI BALI: MOTIVASI KERJA SEBAGAI VARIABEL PEMEDIASI I Gusti Ayu Putu Wita Indrayani
JURNAL KEPARIWISATAAN Vol 16 No 2 (2017): Jurnal Kepariwisataan
Publisher : Pusat penelitian dan Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jpar.v16i2.75

The research was conducted by taking sampling of 39 hotels spread across North Bali (Jembrana), East Bali (Kintamani), South Bali (Nusa Dua, Kuta, Legian), West Bali (Singaraja), and Central Bali (Ubud). This study aims to identify the mediation role of work motivation on the relationship of career development and employee performance of star hotels in Bali. To achieve this objective, this study used survey design to collect data from 139 respondents. The research hypothesis test used multiple linear regression analysis with Statistical Package for Social Science (SPSS) 22 for Windows. To test the mediation effect the causal step method was applied in the Multiple Regression Analysis method. The results showed thatthere is significant influence among latent variables. Career development has a positive and significant impact on work motivation and employee performance. Work motivation also proved to have a positive and significant impact on employee performance. In addition, work motivation, which is mediation variable between career development and employee performance, indicates partial mediation. In general, these results are consistent with previous studies.

FAKTOR-FAKTOR YANG MEMPENGARUHI MINAT SISWA SMK UNTUK MELANJUTKAN PENDIDIKAN KE PERGURUAN TINGGI VOKASI PARIWISATA DI PROVINS! BALI Ni Luh Ketut Sri Sulistyawati; I Putu Gede Eka Darmaputra; I Gusti Ayu Putu Wita Indrayani; Ni Made Sri Rukmiyati
JURNAL KEPARIWISATAAN Vol 14 No 1 (2015): Jurnal Kepariwisataan
Publisher : Pusat penelitian dan Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jpar.v14i1.211

Penelitian ini bertujuan untuk mengetahui pengaruhfaktor instrinsik dan ekstrinsik terhadap minat siswa SMK untuk melanjutkan pendidikan ke jenjang yang lebih tinggi. Desain survei digunakan untuk mengumpulkan data dari para responden, yaitu 96 siswa SMK Pariwisata di Provinsi Bali. Pengujian hipotesis penelitian menggunakan metode analisis Linier berganda dengan aplikasi program Statistical Package for Social Science (SPSS) 17 for Windows. Hasil penelitian menunjukan bahwa faktor intrinsik (kualitas, karir, dan ekonomi) serta faktor ekstrinsik (lingkungan keluarga, lingkungan masyarakat, penghasilan orang tua, dan pendidikan orang tua) secara simultan berpengaruh positif dan signifikan pat.la minat siswa SMK untuk melanjutkan pendidikan ke perguruan tinggi vokasi pariwisata. Secara parsial, aspek kualitas pada faktor intrinsik tidak berpengaruh signifikan terhadap minat, begitu pula dengan aspek pendidikan serta penghasilan orang tua pada faktor ekstrinsik. Dibandingkan faktor ekstrinsik, faktor intrinsik memiliki pengaruh dominan terhat.iap minat.

Surviving the COVID-19 Pandemic: Hoteliers’ Resilience I Gusti Ayu Putu Wita Indrayani
International Journal of Social Science and Business Vol. 5 No. 4 (2021): November
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijssb.v5i4.38459

The COVID-19 pandemic has impacted the entire world. The industry experienced a significant downturn. Unprecedented global travel restrictions and government instructions to stay at home are causing the most significant disruption to the global economy. Many hotel employees have been laid off both formally and informally in the current pandemic situation. It results in people losing their income. This study aims to analyze the strategies used by human resources in the tourism sector, especially hospitality, which has been affected by the COVID-19 pandemic to survive in the middle. This study uses an approach using descriptive analysis. Informants who previously worked in the tourism sector and made Covid-19 adapt and implement various strategies simultaneously to survive and be resilient during the pandemic. The methods used to collect data are questionnaires and interviews. The analysis in this study was conducted using a qualitative descriptive method. The research findings reveal the dominance of the strategies adopted by key informants. Entrepreneurial orientation, motivation and effort are the most prominent approaches in an active strategy to solve problems. Former hoteliers gain resilience to survive during the pandemic by empowering skills from past work experience in star hotels and conducting retraining programs through government policies. Human resources in the tourism sector are expected to foster social-based entrepreneurship or opportunities and needs-based entrepreneurship so that businesses remain stable in the future.

Eksplorasi Work-Life Interface Karyawan Milenial pada Hotel Berbintang di Bali I Gusti Ayu Putu Wita Indrayani
JURNAL BISNIS HOSPITALITI Vol 11 No 1 (2022): Jurnal Bisnis Hospitality
Publisher : Pusat Penelitian & Pengabdian kepada Masyarakat, Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jbh.v11i1.779

This study aims to identify and explore the perceptions of millennial employees regarding the intersection between personal life and work (work-life interface) during the COVID-19 pandemic. The dominance of millennial workers in the hotel industry in Bali is a challenge for hotel management to identify the factors that contribute to the intention to quit of millennial employees through enriching the domains of personal and work life, which so far have not been widely studied. In-depth interviews with ten informants chosen using a purposive sampling method were used to collect data. The data analysis technique was carried out qualitatively. The data is then triangulated through several methods to meet the rules of qualitative research. The most significant finding in this study is that the work domain can enrich the personal lives of millennial employees. Through work context that is in accordance with the core values of the millennial generation, employees gain reinforcement to be able to carry out personal activities better. Work values can enrich the personal domain if employees have meaningful work, have positive support from the work environment, and if there are growth opportunities to develop their self-capacity.

Floral Art Design: Potensi Kewirausahaan di Desa Wisata Gunung Salak, Tabanan, Bali Ida Ayu Sri Puspa Adi; I Gusti Ayu Putu Wita Indrayani; Ni Ketut Iswarini; Putu Gede Eka Darmaputra
Jurnal Pengabdian Kepada Masyarakat Makardhi Vol. 1 No. 1 (2021): Jurnal Pengabdian Kepada Masyarakat MAKARDHI
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

This article aims to discuss the implementation of Community Service activities in Gunung Salak Tourism Village, Tabanan, Bali with the topic: floral art design. The activity was carried out for one full day on April 7, 2021 at Banjar Kemetug with participants mostly from young people. This training activity was carried out using demonstration, question and answer, and working in groups. The results showed that this activity increased the insight and knowledge of the participants in Gunung Salak Tourism Village in utilizing the natural potential in their village and empowering local genius skills possessed in processing coconut leaves. Insights, basic knowledge, and simple flower arrangement skills taught by the facilitators are expected to be developed into entrepreneurial ventures for the village community because they have good business prospects at this time.

Kinerja Petugas Kantor Depan Dalam Memaksimalkan Guest Voice Pada Masa Pandemi Covid-19 Di The Laguna A Luxury Collection Resort And Spa Ni Nengah Trisna Prawiti; I Gusti Ayu Putu Wita Indrayani; I Gusti Ayu Niken Launingtya
Journal of Hospitality Accommodation Management (JHAM) Vol. 1 No. 1 (2022): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

This research aims to understand receptionist performance to maximize intent to recommend and staff service in The Laguna, A Luxury Collection Resort and Spa. Performance assessment based on performance dimensions by Mangkunegara consists of quality, quantity, task execution, and responsibility. The data obtained by an in-depth interview with two informants with qualitative analysis techniques is presented descriptively. The result showed that receptionist performance based on the dimensions of quality, quantity, and task execution was not maximally implemented, whereas the dimension of responsibility was maximally implemented. In general, receptionist performance is not maximally implemented in order to maximize the intent to recommend and staff service in The Laguna, A Luxury Collection Resort and Spa. Suggestions for the Front Office Department to be aware of the result of the realization of intent to recommend and staff service through periodic evaluation to encourage receptionists to improve their performance. Keywords: performance, receptionist, guest voice, intent to recommend, staff service, pandemic

Kualitas Kepemimpinan Guest Service Centre Supervisor Pada Masa Pandemi Covid-19 Di Padma Resort Legian Ni Komang Widiastari; I Wayan Seniartha; I Gusti Ayu Putu Wita Indrayani
Journal of Hospitality Accommodation Management (JHAM) Vol. 1 No. 1 (2022): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

This writing aims to determine the leadership quality of the Guest Service Center Supervisor during the Covid-19 Pandemic at Padma Resort Legian. Data obtained by interview and questionnaire techniques. Data analysis in this study is descriptive qualitative. In this paper, the data obtained are as follows: the results of a questionnaire regarding the leadership quality of the guest service center supervisor during the COVID-19 pandemic at Padma Resort Legian. There are ten dimensions to measure the leadership quality of the guest service center supervisor during the COVID-19 pandemic at Padma Resort Legian. From the results of the discussion, it can be seen that the dimension "having authority and charisma" gets a score of 2.56 which means it is not good, this is because the supervisor's actions are still not firm to employees, then the dimension "able to make decisions" gets a value of 3.18 which means neutral , this is because supervisors are still hesitant in acting and have not been optimal in dealing with problems, the dimension of "having initiative" gets a value of 3.25 which means neutral, this is because supervisors lack sensitivity to a problem. Thus, supervisors are expected to be more assertive in taking action against employees who are less disciplined, accustomed to training themselves by handling their own problems and having a greater sense of initiative.

Motivasi Kerja Bellboy pada Masa Pandemi: Pendekatan Metode Ranking I Putu Arya Mahardika; I Gusti Ayu Putu Wita Indrayani; I Gede Darmawijaya
Journal of Hospitality Accommodation Management (JHAM) Vol. 1 No. 2 (2022): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

The purpose of this study is to investigate the job motivation of bellboys at the Hotel SBR located in Nusa Dua's exclusive area during the COVID-19 pandemic. Data for this study was gathered through interviews, documentation, and the distribution of questionnaires. In this study, the data was analyzed both descriptively and qualitatively using the ranking approach. According to the findings of the study, bellboys at the Hotel SBR were more motivated to work to earn money or salaries to support the demands and interests of their families during the COVID-19 epidemic. According to Maslow's Hierarchy of Needs Theory, physiological needs acquire the first ranking, which is supported by indicators such as salary, clothing, and nourishment, which are the primary needs that are acceptable during the COVID-19 pandemic. The four remaining needs are non-essential needs to be obtained during the COVID-19 pandemic, particularly the need for security in the second ranking, which is supported by indicators such as pension remuneration, health insurance, and employment status granted, followed by social needs in the third ranking. The social needs are supported by indicators such as working connections with coworkers, supervisors, and fellow firms. The indicators in the final ranking, self-actualization requirement, on the need for appreciation, justify the final ranking.

Authentic Leadership on Turnover Intention of Millenial Hotelier: Worklife Balance as Mediator I Gusti Ayu Putu Wita Indrayani
Jurnal Penelitian Pariwisata Vol 6 No 2 (2022): (TRJ) Tourism Research Journal
Publisher : Sekolah Tinggi Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/trj.v6i2.177

This research aims to explore the work-life balance of millennial hoteliers in the Sarbagita area (Denpasar, Badung, Gianyar, and Tabanan) and its role as a mediator in the relationship between authentic leadership and turnover intention. To answer the objectives of this study, multiple linear regression analysis techniques with the assistance of the SPSS version 28 program were applied. Data collection techniques were carried out by distributing questionnaires to 100 millennial employees and validated through interviews with the general managers of five-star hotels. The main finding of the current study was that work-life balance was not proven to mediate the effect of authentic leadership on the intention of turnover of the millennial hotelier. This study recommends that hotel management elaborates on a clear, transparent, directed, and structured work-life balance program for millennial employees who will dominate the workforce in the Society 5.0 era. The results of this study contribute practically to the decision-making of five-star hotel management in the Sarbagita area to retain the best talent of the millennial generation, which emphasizes the quality of human resources. Keywords: Work-Life Balance, Authentic Leadership, Turnover Intention, Hotel

Hotel's Strict Restriction of Outside Meals Arrangement during Pandemic Covid-19: An Evaluative Study Ni Kadek Indri Meliati; I Gusti Ayu Putu Wita Indrayani; Putu Gede Eka Darmaputra
JURNAL BISNIS HOSPITALITI Vol 11 No 2 (2022): Jurnal Bisnis Hospitaliti
Publisher : Pusat Penelitian & Pengabdian kepada Masyarakat, Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jbh.v11i2.924

The implementation of global health protocols is carried out by hotel management with the aim of limiting the spread of the virus; one of them is CHSE certification. The purpose of this study was to evaluate the strict prohibition or restriction on bringing food and drinks from outside the hotel during the pandemic. Rules whose original purpose is to secure guest safety essentially have an impact on increasing complaints and negative reviews from hotel guests. Sources of data in this study are primary data, namely the results of interviews with Front Office Staff, Front Office Supervisors and Front Office Managers, as well as secondary data obtained from online travel agents in the form of guest complaints. The analytical technique used is narrative analysis where the data is presented in the form of a narrative or story. In this study, it was analyzed using four evaluation indicators, namely: context evaluation, input evaluation, process evaluation, and outcome evaluation. The results of this study indicate that the strict restriction policy on bringing food and drinks from outside the hotel during the pandemic has not been in accordance with its objectives, so the program does not run optimally and needs to be discontinued.

Co-Authors Armeli Armeli I Gede Darmawijaya I Gusti Agung Gede Witarsana I Gusti Ayu Manuati Dewi I Gusti Ayu Niken Launingtya I Gusti Putu Ngurah Budiasa I Gusti Wayan Murjana Yasa I Kadek Arisanjaya I Made Sucipta Adnyana I Putu Arya Mahardika I Wayan Gede Supartha I Wayan Seniartha Ida Ayu Sri Puspa Adi Iswarini, Ni Ketut Komang Ari Herlia Listianti Ni Kadek Indri Meliati Ni Ketut Iswarini Ni Komang Widiastari Ni Made Sri Rukmiyati Ni Nengah Trisna Prawiti Ni Putu Diah Sri Maharani Purwastuti Eko Sucahyo Putu Diana Ayu Pratiwi Putu Gede Eka Darmaputra Putu Saroyini Piartrini Santi Diwyarthi, Ni Desak Made Sri Rukmiyati, Ni Made Sri Rukmiyati, Ni Made Sulistyawati, Ni Luh Ketut Sri Suprastayasa, I Gusti Ngurah Agung

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