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Eko Saputra
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PENGARUH KUALITAS JASA DAN KEPUASAN NASABAH TERHADAP KEPERCAYAAN DAN LOYALITAS NASABAH KUR MIKRO BANK BRI KOTA DUMAI Eko Saputra; Zulkarnain Zulkarnain; Samsir Samsir
Jurnal Ekonomi Vol 26, No 2 (2018)
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (200.839 KB) | DOI: 10.31258/je.26.2.p.1-17

Abstract

The purpose of this study was to analyze the influence of Service Quality, and Satisfaction Against Trust and Customer Loyalty KUR Mikro Bank BRI Kota Dumai. As for the population in this study are all KUR Mikro Bank BRI Kota Dumai totaling 3310 people. Sampling using proportional random sampling method. The sample in this study amounted to 97 customers of KUR Mikro Bank BRI Kota Dumai using Slovin formula. Technique of collecting data using questioner which contains statements based on the variables studied. Data analysis technique used in this research is Structural Equation Modeling (SEM) based on variance-PLS. From the research results obtained conclusion as follows: 1) Quality Service Service has a positive and significant impact on Customer Trust. 2) Customer Satisfaction has a positive and significant impact on Customer Confidence. 3) Service Quality has a positive and significant impact on Customer Loyalty. 4) Customer Satisfaction has a positive and significant impact on Customer Loyalty. 5) Customer Confidence has a positive and significant impact on Customer Loyalty. 6) Service Quality has a positive and significant impact on Customer Loyalty through Customer Confidence. 7) Customer Satisfaction has a positive and significant impact on Customer Loyalty through Customer Trust.
Back Matter Jurnal Rekayasa Mesin Vol. 14 No. 1 April 2019 Eko Saputra
Jurnal Rekayasa Mesin Vol 14, No 1 (2019): Volume 14, Nomor 1, April 2019
Publisher : Jurusan Teknik Mesin - Politeknik Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (293.322 KB)

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Back Matter Jurnal Rekayasa Mesin Vol. 13 No. 3 Desember 2018 Eko Saputra
Jurnal Rekayasa Mesin Vol 13, No 3 (2018): Volume 13, Nomor 3, Desember 2018
Publisher : Jurusan Teknik Mesin - Politeknik Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (293.336 KB) | DOI: 10.32497/jrm.v13i3.1626

Abstract

Back Matter Jurnal Rekayasa Mesin Vol. 14 No. 2 Agustus 2019 Eko Saputra
Jurnal Rekayasa Mesin Vol 14, No 2 (2019): Volume 14, Nomor 2, Agustus 2019
Publisher : Jurusan Teknik Mesin - Politeknik Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32497/jrm.v14i2.1632

Abstract

Front Matter Jurnal Rekayasa Mesin Vol. 14 No. 2 Agustus 2019 Eko Saputra
Jurnal Rekayasa Mesin Vol 14, No 2 (2019): Volume 14, Nomor 2, Agustus 2019
Publisher : Jurusan Teknik Mesin - Politeknik Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32497/jrm.v14i2.1616

Abstract

Back Matter Jurnal Rekayasa Mesin Vol. 14 No. 1 April 2018 Eko Saputra
Jurnal Rekayasa Mesin Vol 13, No 1 (2018): Volume 13, Nomor 1, April 2018
Publisher : Jurusan Teknik Mesin - Politeknik Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (292.225 KB) | DOI: 10.32497/jrm.v13i1.1628

Abstract

Back Matter Jurnal Rekayasa Mesin Vol. 14 No. 3 Desember 2019 Eko Saputra
Jurnal Rekayasa Mesin Vol 14, No 3 (2019): Volume 14, Nomor 3, Desember 2019
Publisher : Jurusan Teknik Mesin - Politeknik Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (513.821 KB) | DOI: 10.32497/jrm.v14i3.1719

Abstract

Front Matter Jurnal Rekayasa Mesin Vol. 15 No. 1 April 2020 Eko Saputra
Jurnal Rekayasa Mesin Vol 15, No 1 (2020): Volume 15, Nomor 1, April 2020
Publisher : Jurusan Teknik Mesin - Politeknik Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (483.04 KB) | DOI: 10.32497/jrm.v15i1.1859

Abstract

Front Matter Jurnal Rekayasa Mesin Vol. 14 No. 1 April 2019 Eko Saputra
Jurnal Rekayasa Mesin Vol 14, No 1 (2019): Volume 14, Nomor 1, April 2019
Publisher : Jurusan Teknik Mesin - Politeknik Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (584.911 KB) | DOI: 10.32497/jrm.v14i1.1617

Abstract

Back Matter Jurnal Rekayasa Mesin Vol. 15 No. 1 April 2020 Eko Saputra
Jurnal Rekayasa Mesin Vol 15, No 1 (2020): Volume 15, Nomor 1, April 2020
Publisher : Jurusan Teknik Mesin - Politeknik Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (394.334 KB) | DOI: 10.32497/jrm.v15i1.1860

Abstract

Co-Authors Anggrianto Arlansyah Aqhlima Aqhlima Azridjal Aziz Cinta Anugrah Dessy Artina Eko Purwanto Erdianto ' Fitriana Wulandari Hilda Puspita Indah Astriani Irwin Mirza Umami M. Fuad Alamsyah M. Syahrun Effendi Rahmat Iman Mainil Sampe Harahap Samsir Samsir Sari Yuliza Syalsabilla Syalsabilla Wahyu Pratama Zulkarnain Zulkarnain