Claim Missing Document
Check
Articles

Found 13 Documents
Search
Journal : Conference on Innovation in Health, Accounting, and Management Sciences Proceeding

PENGARUH DAMPAK KELINGKUNGANAN DAN KEEFEKTIFAN KONSUMEN PERSEPSIAN PADA KESEDIAAN MEMBELI LEBIH MAHAL YANG DIMEDIASI OLEH NIAT MEMBELI PADA PEMBELIAN PRODUK HIJAU Rika Resti Fausi; Waluyo Budi Atmoko; Ariefah Yulandari
Conference on Innovation in Health, Accounting and Management Sciences (CIHAMS) Vol. 1 (2020): Proceeding 1st Setia Budi Conference on Innovation in Health, Accounting, and Managem
Publisher : Conference on Innovation in Health, Accounting and Management Sciences (CIHAMS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (144.404 KB) | DOI: 10.31001/cihams.v1i.56

Abstract

This study aims to examine the willingness to buy more expensive green products in the effect of the intention to buy green products. Data obtained through a questionnaire distributed to consumers of green products in Surakarta in a cluster. The sampling technique used was pur posive sampling of 200 respondents. Hypothesis testing uses Structural Equation Modeling (SEM) analysis and regression analysis with mediation. The results showed the intention to buy green products had a positive effect on the willingness to buy more expensive green products, the impact of the environment had a positive effect on the intention to buy green products, the effectiveness of perceived consumers had a positive effect on the intention to buy green products, the intention to buy green products strengthened the relationship between the impact of the environment and willingness to buy more expensive green products, and the intention to buy green products has a positive effect on the effectiveness of perceived consumers and willingness to buy more expensive green products.
ENGARUH KEPERCAYAAN PADA KESETIAAN PASIEN YANG DIMEDIASI OLEH KOMITMEN HUBUNGAN DALAM INDUSTRI RUMAH SAKIT Siti Nurfadillah; Waluyo Budi Atmoko; Ariefah Yulandari
Conference on Innovation in Health, Accounting and Management Sciences (CIHAMS) Vol. 1 (2020): Proceeding 1st Setia Budi Conference on Innovation in Health, Accounting, and Managem
Publisher : Conference on Innovation in Health, Accounting and Management Sciences (CIHAMS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (143.682 KB) | DOI: 10.31001/cihams.v1i.58

Abstract

This study aims to examine patient loyalty. Patient loyalty is influenced by trust and relationship commitment. High trust and commitment will affect on patient loyalty behavior. The data collected by using questionnaires for the patients at PKU Muhammadiyah Surakarta Hospital in Surakarta with the cluster. The sampling technique used was the pur posive sampling of 200 respondents. This analysis used the regression analysis. The re sults of the study show that trust gives a positive effect on patient loyalty. Trust gives a positive effect on relationship commitment. Relationship commitment gives a positive effect on patient loyalty. Relationship commitment partially mediates the relationship between trust and patient loyalty.
PENGARUH KEPERCAYAAN TERHADAP KESETIAAN PELANGGAN YANG DI MEDIASI OLEH KEPUASAN DAN KOMITMEN PELANGGAN Tanesya Nandyastuti Wibowo; Waluyo Budi Atmoko; Ariefah Yulandari
Conference on Innovation in Health, Accounting and Management Sciences (CIHAMS) Vol. 1 (2020): Proceeding 1st Setia Budi Conference on Innovation in Health, Accounting, and Managem
Publisher : Conference on Innovation in Health, Accounting and Management Sciences (CIHAMS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (143.964 KB) | DOI: 10.31001/cihams.v1i.59

Abstract

This study aims to examine the effect of trust on customer loyalty which is mediated by satisfaction and commitment. Customer loyalty to a product is reflected in the customer's habit to buy products continuously. Conversely, loyal customers mean a lo t to vendors, because the cost of acquiring new customers is more expensive than maintaining existing customers. Data were collected through a questionnaire distributed to Ella skin care customers. The research sample was 200 customers at Ella skin care. The sampling technique used istwo stage cluster sampling and hypothesis testing was carried out using Structural Equation Modeling (SEM). The test results show that all hypotheses are supported, that means consumer loyalty to a brand is caused by satisfaction and commitment to a company that is formed by trust.