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All Journal Cakrawala Pendidikan Jurnal Matematika Jurnal Buana Informatika Bulletin of Electrical Engineering and Informatics Jurnal Teknologi Informasi dan Ilmu Komputer Matrix : Jurnal Manajemen Teknologi dan Informatika Jurnal Bisnis dan Kewirausahaan Logic : Jurnal Rancang Bangun dan Teknologi Bhakti Persada Jurnal Aplikasi IPTEKS Letters in Information Technology Education (LITE) Jurnal Pengabdian Kepada Masyarakat Media Ganesha FHIS (P2MMGFHIS)
Kadek Cahya Dewi
Politeknik Negeri Bali
Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Law, Crime, Criminology & Criminal Justice Mathematics Mechanical Engineering

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Journal : Bulletin of Electrical Engineering and Informatics

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Business process re-enginering of tourism e-marketplace by engaging government, small medium enterprises and tourists Kadek Cahya Dewi; Ni Wayan Dewinta Ayuni
Bulletin of Electrical Engineering and Informatics Vol 10, No 5: October 2021
Publisher : Institute of Advanced Engineering and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/eei.v10i5.3159

Abstract

Not all tourism actors in Indonesia had utilize the e-marketplace. Therefore, one of the Indonesian government's focus is to improve the tourism business process model through e-marketplace based system. The research purpose was to re-engineer the business process of tourism e-marketplace by engaging government, small medium enterprises (SMEs) and tourists. The research used the mixed method approach that conducted by modifying The McKinsey BPR methodology. As the result, this research adding two novel aspects to the previous research which are "role" and "activities". The new tourism e-marketplace business model proposed three kinds of role, namely: (1) government, (2) SMEs, and (3) tourists. This model also introduced activities including catalogue, finance, inventory management, collaboration, order fulfilment and customization. The proposed model was implemented and can be found in http://gonusadua.com. TELOS feasibility study was conducted to evaluate the model and found the final score of 8.3. It can be concluded that this model was feasible to develop and provide benefits for the government, SMEs, as well as the tourist. Beside had a contribution in built a new model of tourism e-marketplace, the research had also constructed a new tourism e-marketplace system with some improvements on the business model.
Co-Authors Ayu Dwi Yulianthi Harry Saptarini, Ni Gusti Ayu Putu Herman Dwi Surjono Hidayat, Reza Akbar I Gde Agus Jaya Sadguna I Ketut Suja I Made Anom Adiaksa I Putu Mertha Astawa I Wayan Chandra Winetra I Wayan Rizky Wijaya Luh Arida Ayu Rahning Putri Ni Wayan Dewinta Ayuni Ni Wayan Dewinta Ayuni Ni Wayan Dewinta Ayuni Priyanto Priyanto Putu Adi Suprapto Putu Indah Ciptayani Putu Indah Ciptayani