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All Journal Advances in Global Economics and Business Journal Asia Pacific Journal of Management and Education(APJME) International Journal of Tourism and Hospitality in Asia Pasific Asia Pacific Journal of Management and Education
Rudresh Pandey
ABES Engineering College Ghaziabad
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Other

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Journal : International Journal of Tourism and Hospitality in Asia Pasific

 1 
A Study on Growing Trends, Customer Expectations and Perception towards Services Provided by OYO Jia Feng Chua; Daisy Mui Hung Kee; Men Je Lee; Chun Han Lim; Yong Rong Toh; Nidhi Raj; Pragya Goel; Rudresh Pandey
International Journal of Tourism and Hospitality in Asia Pasific (IJTHAP) Vol 3, No 2 (2020): International Journal of Tourism and Hospitality in Asia Pasific (IJTHAP)
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (353.918 KB) | DOI: 10.32535/ijthap.v3i2.819

Abstract

This study has been carried out to identify the factors of growing trends, customer expectations, and perception of services provided by OYO hotels. The study has been done with the information published by the company official website as well as the customer's experiences and thought through answering a questionnaire. The findings and results of this study suggested that the most common factors which concern the online hotel booking users are amenities. Besides, the customer expectation towards OYO services has been categorized into information, procedure, and incidental services where information has the highest satisfactory. Lastly, perception towards initiative taken by OYO such as customer privacy control system, In-App SOS button, OYO Assists, and preventive measure during the outbreak of Covid-19 has been determined and evaluated.
The Influence of Customer Satisfaction on Grab Services in Malaysia Muhammad Adam; Daisy Mui Hung Kee; Intan Junaina; Nur Fadhilah; Nurul Uwais; Fatimah Al Rashidi; Hadeel Al Shammari; Majdi Anwar Quttainah; Aditi Srivastava; Rudresh Pandey
International Journal of Tourism and Hospitality in Asia Pasific (IJTHAP) Vol 3, No 2 (2020): International Journal of Tourism and Hospitality in Asia Pasific (IJTHAP)
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (286.777 KB) | DOI: 10.32535/ijthap.v3i2.820

Abstract

The purpose of this paper is to examine and identify the factors that influence Grab users’ satisfaction. It is undeniable that customer’s satisfaction is really important in every business especially in services industry. This research is conducted in a specific group of respondents. The respondents consist of staff and students of USM. The methodology that was used is the quantitative questionnaire type of form. This study was expected to give a bright side or any recommendations and improvements to the Grab Holdings Incorporation, especially in enhancing their customers’ satisfaction. Based on the findings, this study could provide recommendations for practices and future research.
AirAsia’s Efforts in Maintaining Good Workplace Environment for its Employees During Covid-19 Irdina Irdina; Daisy Mui Hung Kee; Vasunthra Reddy; Zafirah Izzati; Kamini Sri; Manuela Granda Perez; Camilo Alberto Perez Restrepo; Carolina Ardila Lopez; Akash Das; Kunal Malhotra; Rudresh Pandey
International Journal of Tourism and Hospitality in Asia Pasific (IJTHAP) Vol 3, No 3 (2020): International Journal of Tourism and Hospitality in Asia Pasific (IJTHAP)
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (227.582 KB) | DOI: 10.32535/ijthap.v3i3.941

Abstract

This study aims to examine the relationship between the workplace environment and employees’ satisfaction; to what extent can the workplace environment affect job satisfaction? The study used past research and interviewing an employee on job satisfaction and so was able to come up with reliable conclusions. The results showed a positive and strong correlation between workplace environment and job satisfaction. This study enhances the understanding of job satisfaction which can be used by managers to create a better workplace environment and boost employee performances.
Co-Authors Aditi Srivastava Akansha Rai Akash Das Akshay Kumar C Anfal Alrashidi Ashi Jain Ashutosh Verma Ashvinderjit Singh Asla Alosaimi Basyeerah Basyeerah Bilqis Salwa Nabila ri Camilo Alberto Pérez Restrepo Camilo Alberto Perez Restrepo Camilo Pérez Restrepo Carolina Ardila Lopez Carolina Ardila Lopez Chiew Shi Yee Chin Joo Yi Chuan Rou Chua Chun Han Lim Daisy Mui Hung Kee Deepali Verma Farra Shameen Lim Fatimah Al Rashidi Gayathiri A/P Ravindran Geethanapriya A/P Sathiyananthan Hadeel Al Shammari Harichandran Thirupathi Hussain Alajmi Intan Junaina Irdina Irdina Ishwari A/P Ravindran Jia Feng Chua Jia Hui Yee Jia Ying Lee Jian Wei Chia Jigyasa Jayant Kah Yee Lam Kalyani Prem Kumar Kamini Sri Khalifa Abdulaziz Zayed Kunal Malhotra Kushal Vashney Laura Sofia Cuellar Angarita Lavi Sharma Linarani A/P Muniandy Mahtab Soleimani Majdi Anwar Quttainah Maniratnam Subramaniam Manuela Granda Perez Mei Theng Woh Men Je Lee Ming Hooi Chin Muhammad Adam Muhammad Khairul Wafiq Nadia Zulaikha Nidhi Raj Nur Amirah Nur Fadhilah Nur Fatin Nafiessa Nur Fatin Najihah Nurul Uwais Paul Jason Albert Pragya Goel Pratima Chaudhary Pusparajan A/L Antony Das Putri Natasha Rui Yang Kong Sharuweeswaran A/L Nagaraju Shelly Bhardwaj Siti Hajar Aisyah Thanushrii P.K. Sundararajan Vasunthra Reddy Venus Toro Arenas Yong Rong Toh Zafirah Izzati Zi Ling Ang