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All Journal Jurnal Penelitian Bimbingan dan Konseling ANALITIKA International Journal of Supply Chain Management Jurnal Riset Hesti Medan Akper Kesdam I/BB Medan Jurnal Keperawatan dan Fisioterapi (JKF) Methosika: Jurnal Akuntansi dan Keuangan Methodist
Zulkarnain Zulkarnain
Universitas Sumatera Utara
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Medicine & Pharmacology Nursing Public Health Social Sciences Transportation Other

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Journal : Jurnal Riset Hesti Medan Akper Kesdam I/BB Medan

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Kualitas Pelayanan BPJS Kesehatan di Masa Pandemi Covid-19 Muchti Yuda Pratama; Ida Yustina; Nurmaini Nurmaini; Zulkarnain Zulkarnain
Jurnal Riset Hesti Medan Vol 7, No 1 (2022)
Publisher : Akademi Keperawatan Kesdam I/Bukit Barisan Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34008/jurhesti.v7i1.272

Abstract

This study aims to analyze the quality of BPJS Health services during the COVID-19 pandemic at the Mampang Health Center based on the dimensions of Tangible, Reliability, Responsiveness, Assurance and Empathy. This research design uses a quantitative approach with a descriptive type of research. The location of this research is the Mampang Public Health Center, Kotapinang District, South Labuhanbatu Regency. Based on the results of the research conducted by researchers on 150 respondents who were patients or participants who visited the Mampang Public Health Center, Kotapinang District using BPJS Health, the results were (88.6%) rated moderate on Tangible dimensions, (85.7%) assessed on the Reliability dimension, (94.3%) rated it moderate on the Responsiveness dimension, (82.9%) rated it moderate on the Assurance dimension, and (97.1%) rated yes it meets the Empathy dimension. None of the respondents' statements stated that the quality of service was poor even though they were BPJS users.
Co-Authors A P Tarigan Azhar Maksum Dinda Chairiza Eka Danta Jaya Ginting Erlina Erlina Ida Yustina Muchti Yuda Pratama Novliadi, Ferry Nurmaini Nurmaini Prima Aprilyani Rambe Surya Siahaan Thomas Subarso Isriadi Widya Utami Lubis Zahreni, Siti