S. Pantja Djati
Petra Christian University, Surabaya-Indonesia

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Pengaruh Desentralisasi dan Karakteristik Informasi Akuntansi Manajemen terhadap Kinerja Manajerial Wuryani, Eni; Djati, S. Pantja
Jurnal Widya Manajemen & Akuntansi Vol 7, No 2 (2007)
Publisher : Fakutas Ekonomi Unika Widya Mandala Surabaya

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Abstract

Business emulation facing by the company progressively tightens, require lo improve the efficiency and effectiveness of managerial performance. Existence of decentralization and characteristic of accounting information management the best can improve the managerial performance. This research check the influence decentralize and characteristic of accounting information management to managerial performance.
Pengaruh Organizational Citizenship Behavior terhadap Persepsi Kualitas Karyawan dan Dampaknya pada Kepercayaan Konsumen Bidang Jasa di Surabaya Djati, S. Pantja
Jurnal Widya Manajemen & Akuntansi Vol 5, No 2 (2005)
Publisher : Fakutas Ekonomi Unika Widya Mandala Surabaya

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Abstract

The core of service activities lying on the value delivery, therefore emplyoee-consumer encounters needs an extra attention. Employee are company' integral part so its behavior will affect the whole service process.
Pengaruh Kesan Kualitas Layanan, Harga, dan Kepuasan Mahasiswa PTS terhadap Minat Mereferensikan Kampusnya Djati, S. Pantja; Darmawan, Didit
Jurnal Widya Manajemen & Akuntansi Vol 4, No 2 (2004)
Publisher : Fakutas Ekonomi Unika Widya Mandala Surabaya

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Abstract

Organization have to take advantage of every opportunity in order to develop better relationships with customers, specially in competitive environments. The favorable impact of perceived service quality is generally explained by satisfaction and word of mouth behavior. This study will be focused on the effect of perceived service quality to customer satisfaction and intension to reference. Price variable would have the same role as perceived service quality variable. Universities offered those essensial things.
DAMPAK WORK FAMILY CONFLICT PEKERJA WANITA TERHADAP ABSEN DAN TURNOVER Sukarno, Gendut; Djati, S. Pantja
Jurnal Ekonomi Modernisasi Vol. 1 No. 1 (2005): Februari
Publisher : Fakultas Ekonomika dan Bisnis, Universitas Kanjuruhan Malang

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Abstract

Penelitian ini bertujuan untuk menganalisis Model Konseptual Work Family Conflict dalam kaitannya dengan absen dan Turnover. Diharapkan dapat membantu Pimpinan perusahaan dalam mengelola konflik antar kepentingan perusahaan dan keluarga, agar tidak berdampak terhadap meningkatnya absensi dan turnover . Sampel dalam penelitian ini adalah karyawan wanita yang bekerja di 20 bank swasta di Surabaya sebagai responden sebanyak 150 orang. Teknik analisis yang digunakan  adalah Structural Equation Modeling [SEM] dengan program AMOS 4,0. Hasil pengujian menunjukkan bahwa faktor work-family conflict berpengaruh terhadap faktor absen tidak dapat diterima. Faktor work-family conflict berpengaruh terhadap faktor turnover tidak dapat diterima, serta faktor absen berpengaruh terhadap faktor turnover dapat diterima.
The Influence of the Organizational Citizenship Behavior Towards the Service Quality Performances of the Private Universities in Surabaya–Indonesia Djati, S. Pantja
Jurnal Aplikasi Manajemen Vol 9, No 1 (2011)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract

The purposes of this research are to analyze the influence of Organizational Citizenship Behavior towards the Service Quality performances in private universities in Surabaya, Indonesia. The population of this research is the administrative employees of 6 Private Universities in Surabaya which have over 5000 students. The sample chosen for this research are 133 employees. The research findings revealed that the Service Quality performances for student, which are delivered by the administration staffs of private universities, are good. In addition the research showed that there is a positive and significant influence of Organizational Citizenship Behavior towards the Service Quality performances. Next, there are five indicators that created the Organizational Citizenship Behavior variable; they are altruism, civic virtue, courtesy, sportsmanship and conscientiousness. Meanwhile there are four indicators that created the Service Quality variable; they are responsiveness, empathy, assurance, and reliability.Keywords: Organizational Citizenship Behavior, Service Quality Performances, OCB Indicators, Service Qualty Indicators.