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All Journal AL-ISHLAH: Jurnal Pendidikan Journal of Islamic Education Policy Jurnal Pendidikan Islam Iqra' JURNAL EDUCATION AND DEVELOPMENT Potret Pemikiran Jurnal Al-Mashadir: Journal of Arabic Education and Literature Tarsius: Jurnal Pengabdian Tarbiyah, Religius, Inovatif, Edukatif dan Humanis
Adri Lundeto
IAIN Manado
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Education Environmental Science Languange, Linguistic, Communication & Media Social Sciences Other

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Journal : Journal of Islamic Education Policy

 1 
Sistem Manajemen Pelayanan Terpadu Satu Pintu (PTSP) Dalam Meningkatkan Kinerja Aparatur Pelaksana Pendidikan Islam di Lingkungan Kementerian Agama Kabupaten Minahasa Utara Vini Fitriani; Abdul Latif Samal; Adri Lundeto
Journal of Islamic Education Policy Vol 5, No 2 (2020)
Publisher : Institut Agama Islam Negeri (IAIN) Manado

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30984/jiep.v5i2.1353

Abstract

Abstrack : Penelitian ini bertujuan untuk menganalisis sistem manajemen Pelayanan Terpadu Satu Pintu (PTSP) dalam meningkatkan kinerja aparatur pelaksana pendidikan Islam. PTSP merupakan produk inovasi dari reformasi birokrasi pelyanan publik yang dilaksanakan secara terpadu dan terintegrasi untuk semua jenis layanan. Penelitian ini menggunakan pendekatan kualitatif deskriptif, dengan lokasi penelitian di Kantor Kementerian Agama Kabupaten Minahasa Utara. Penelitian ini menunjukkan perbedaan antara kondisi pelayanan sebelum dan sesudah penerapan sistem manajemen PTSP. Di mana kondisi pelayanan sebelumnya yang masih kaku, lambat, berbelit-belit, dan belum terfokus, sekarang menjadi lebih mudah, cepat, transparan dan lebih terfokus. Dengan adanya kebijakan regulasi, standar pelayanan, kepastian hukum, komitmen dan budaya organisasi sebagai faktor pendukung pada sistem manajemen PTSP. Abstract : One-Door Integrated Service Management System (PTSP) In Improving The Performance of Islamic Education Implementing Apparatus In The Ministry of Religious Affairs of Northern Minahasa Regency. This research aims to analyze the management system of One Door Integrated Service (PTSP) in improving the performance of the Islamic education implementing apparatus. PTSP is the product of innovation from the reform of the public service bureaucracy implemented in an integrated and integrated manner for all types of services. This research uses a descriptive qualitative approach, with a research site at the Ministry of Religious Affairs Office of North Minahasa Regency. This research shows the difference between service conditions before and after the implementation of the PTSP management system. Where previous service conditions were still rigid, slow, convoluted, and unfocused, it is now becoming more comfortable, faster, transparent, and more focused with regulatory policies, service standards, legal certainty, commitment, and organizational culture as supporting factors in PTSP management system. Kata Kunci: Sistem Manajemen, PTSP, Kinerja, Aparatur, Pendidikan Islam.
Co-Authors Abdul Latif Samal Agus Riyanto Ardianto Ardianto ELIHAMI, ELIHAMI Hadirman, Hadirman Hasnil Oktavera Misbahuddin Misbahuddin Muhammad Jidan Badarab Najwa Hasania Robbi Rahim Rukmina Gonibala Siti Nurhasana Mokodompit Vini Fitriani Zainuddin Soga Zainuddin Soga