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All Journal Publisia: Jurnal Ilmu Administrasi Publik Wacana, Jurnal Sosial dan Humaniora Jurnal Ilmu Sosial dan Ilmu Politik (JISIP) JPAP (Jurnal Penelitian Administrasi Publik) (e-Journal) Ganaya: Jurnal Ilmu Sosial dan Humaniora Musamus Journal of Public Administration Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Academia Open Indonesian Journal of Cultural and Community Development Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes GREENOMIKA Indonesian Journal of Public Policy Review Procedia of Social Sciences and Humanities JKMP (Jurnal Kebijakan dan Manajemen Publik) Indonesian Journal of Public Administration Review Journal Pemberdayaan Ekonomi dan Masyarakat
Lailul Mursyidah
Universitas Muhammadiyah Sidoarjo
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Medicine & Pharmacology Physics Public Health Social Sciences Other

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Journal : Musamus Journal of Public Administration

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Efektivitas Sistem Informasi Dalam Pelayanan Publik Desa Kalidawir Kabupaten Sidoarjo Shintya Kurniawati; Lailul Mursyidah
Musamus Journal of Public Administration Vol 6 No 1 (2023): Musamus Journal of Public Administration, Vol 6. 1. October 2023
Publisher : Department of State Administration - Musamus University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35724/mjpa.v6i1.5414

Abstract

Abstrak Sistem informasi pelayanan publik melibatkan rangkaian kegiatan yang meliputi penyimpanan, pengelolaan, dan mekanisme pengiriman informasi antara penyelenggaran pelayanan publik dan masyarakat, baik melalui komunikasi lisan maupun melalui media manual atau elektronik. Penelitian ini menggunakan metode kualitatif dengan pendekatan deskriptif. Yaitu mendeskripsikan suatu masalah dalam penelitian berdasarkan jawaban dari masalah tersebut. Keabsahan data yang dikumpulkan diverifikasi melalui teknik triangulasi. Analisis data dilakukan secara interaktif melalui tiga cara yaitu: reduksi data, penyajian data, dan verifikasi atau kesimpulan. Peneliti menggunakan teknik pengumpulan data yaitu wawancara, observasi dan dokumentasi. Dan Peneliti menggunakan teknik purposive sampling dalam menentukan informan. Penelitian ini menggunakan pengukuran efektivitas yang dikemukakan oleh Sutrisno (2010:125-126) yaitu: pemahaman program, tepat sasaran, tepat waktu, tercapainya tujuan dan perubahan nyata. Fokus penelitian ini di Desa Kalidawir Kecamatan Tanggulangin Kabupaten Sidoarjo untuk mengetahui apakah program pelayanan pubik sesuai dengan Undang-Undang Nomor 6 Tahun 2014 mengenai pemanfaatan teknologi serta mendorong terwujudnya sistem pemerintahan berbasis elektronik. Berdasarkan hasil observasi, ternyata dalam pelayanan publik berbasis elektronik mengalami permasalahan seperti tidak aktifnya sistem aplikasi SID serta belum adanya sosialisasi oleh aparatur desa kepada masyarakat sehingga masih belum berjalan dengan efektif. Kata Kunci: Efektivitas, Pelayanan Publik, dan Sistem Informasi Abstract The public service information system involves a series of activities that include storage, management, and the mechanism of delivering information between public service providers and the community, both through oral communication and through manual or electronic media. This research uses a qualitative method with a descriptive approach, which aims to describe a problem in the study based on the answers to that problem. The validity of the collected data is verified through triangulation techniques. Data analysis is conducted interactively through three steps: data reduction, data presentation, and verification or conclusion. The researcher employed data collection techniques such as interviews, observations, and documentation. The purposive sampling technique was used to determine the informants. This study applies the effectiveness measurement proposed by Sutrisno (2010:125-126), which includes the following aspects: program understanding, appropriateness of targeting, timeliness, achievement of objectives, and tangible changes. The research focuses on Kalidawir Village, Tanggulangin Sub-district, Sidoarjo Regency, to determine whether the public service program complies with Law Number 6 of 2014 regarding the utilization of technology and promotes the realization of an electronic-based government system. Based on the observation results, it is evident that the electronically-based public service encounters issues, such as the inactivity of the SID application system and the lack of socialization by village officials to the community, resulting in ineffective implementation. Keywords: Effectiveness, Public Service, and Information Systems,
Co-Authors Agnes Tri Mahnolita Ahmad Didit Waluyo Ahmad Fikri Alif Muzakki Ahmad Riyadh Umar Balahmar Anggara Tri Suwito Ayu Purbasari Bambang Pujianto Bambang Santoso Haryono Bella Ayu Sabrina Chairunnas Pane Choif Puspa Wirahayu Cici Mei Nur Rostania Dea Marista Desi Diana Putri Devi Novitasari Dian Rahma Santoso Dwi Meliyarosa Haditiya Elisa Indah Suryani EMY DEWI PRAMITA Eni Rustianingsih Erisa Permadani Bella Novianigsih Evan Dwi Zahran Fadiana Zahra Siswapranata Firda Anggi Prianka Fitria Rizki Wijaya Fitria Rochma Utami Gasti Dias Bhaskara Gusti Ilman Akbar Hary Putra Wibowo Hendra Sukmana Ikhsan Setiawan Ilmi Usrotin Choiriyah Irdani Hermawan Islamic Nurfajriyah Isna Fitria Agustina Isnaini Rodiyah Iva Mareta Dewi Lailatul Khilmi Lailatul Mufidah Lisa Dwi Alfi M. Aditya Fatthurahman Mada Silvia Rahmawanti Mai Puji Lestari Mala Nuraif Tri Ningtias Mardiyono Mardiyono Mawar Monicha Moch. Jalaluddin Rafsanjani Moh. Faizin Muwaffiq Lailatul Aini Noor Fatimah Mediawati Novia Dwi Putri Novinda Pricilia Novita Dwi Herlina Nur Maghfirah Aesthetika Omega Puspita Pujo Pujo Radita Andriana Madjid Rahmadani, Rafdiah Iftisyah Ridwan Ridwan Rikha Amalia Risa Prasasti Anggraeni Ruci Arizanda R Sakti Tia Santi Dwi Novia Shendya Rossi Sentifolia Shenia Agustin Shintya Kurniawati Sri Budi Purwaningsih Taufiq, Wahyu Tiara Agustin Tri Yan Putra Pamungkas Triebuana Dewi Hayuningtyas Trisnaning Kartikasari Wahyu Indah Lestari Wiwit Hariyanto Yusuf Hariyoko