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All Journal Matrik: Jurnal Manajemen, Strategi Bisnis dan Kewirausahaan Jurnal Ilmu Manajemen (JIM) Jurnal Manajemen Teori dan Terapan Jurnal Ecodemica : Jurnal Ekonomi Manajemen dan Bisnis Matra Pembaruan: Jurnal Inovasi Kebijakan International Journal of Supply Chain Management IJIEEB : International Journal of Integrated Education, Engineering and Business Amwaluna Jurnal Ekonomi dan Keuangan Syariah BALANCE: Economic, Business, Management and Accounting Journal BISMA (Bisnis dan Manajemen) JURNAL BIMBINGAN DAN KONSELING ISLAM Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Riwayat: Educational Journal of History and Humanities
Anis Eliyana
Management Department, Faculty Of Economics And Business, Universitas Airlangga
Religion Humanities Automotive Engineering Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences Transportation

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Journal : Matra Pembaruan: Jurnal Inovasi Kebijakan

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Peningkatan Service Quality of Employee dengan Servant Leadership dan Self-Efficacy di Kementerian Kelautan dan Perikanan (KKP) Syavina Amalia Putri; Tri Siwi Agustina; Peggy Delita Merida; Anis Eliyana
Matra Pembaruan: Jurnal Inovasi Kebijakan Vol 5 No 1 (2021)
Publisher : Research and Development Agency Ministry of Home Affairs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21787/mp.5.1.2021.25-38

Abstract

The concept of servant leadership has been referred to as a form of leadership approach that is committed to empowering the abilities and needs of employees. Currently, the concept of leadership has attracted the attention of most researchers in terms of the increasing number of moral violations of management and workplace irregularities. This study aims to know how the direct influence of servant leadership and self-efficacy on employee service quality and the effect of servant leadership moderation on two variables, namely self-efficacy of service quality of employees and service quality of employees. The researcher used Structural Equation Modeling (SEM) methodologically with AMOSGrapchics. There were two studies in this research. The data in the first and second studies was obtained from the distribution of online questionnaires to the State Civil Service (SCS) of the Ministry of Marine Affairs and Fisheries (KKP). A total of 222 Civil Servants were available. The study resulted in several tests related to (1) servant leadership has a significant effect on the service quality of Civil Servants employees at KKP, (2) self-efficacy has a significant effect on employee service quality, and (3) servant leadership can significantly moderate between self-efficacy and service quality employees of Civil Servants at the KKP.
Co-Authors Achmad Sobirin Ahmad Rizki Sridadi Budiman Christiananta Dhea Rahma Salsabila EVA MUFIDAH Gigih Afriadhi Permana* Godefridus Yulian Garung Ike Inayati Kurniasih Koko Prabowo Marta, M Sandi Muzakki Muzakki Nurmalia, Winda Oky Irwan Rosadi Peggy Delita Merida R Agoes Kamaroellah, R Agoes Ratih Indriyani Reza Mubarak Ria Mardiana Yusuf Ridan Muhtadi Rifdah Abadiyah Rohmatika Roisatul Ummah Siti Sulasmi Sridadi, Ahmad Rizki Steven Nathanael Syavina Amalia Putri Thayib Syarif Tri Siwi Agustina Yeni Fajariyanti