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All Journal Jurnal InTent: Jurnal Industri dan Teknologi Terpadu ABDIKARYA: Jurnal Pengabdian dan Pemberdayaan Masyarakat IMTechno: Journal of Industrial Management and Technology
Achmad Syarifudin Bisri
Universitas Banten Jaya
Humanities Computer Science & IT Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Veterinary Other

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Pengaruh Indikator Total Quality Management (TQM) Terhadap Kinerja Karyawan di PT. XYZ Achmad Syarifudin; Hartadi Wijaya; Agung Afrizal
IMTechno: Journal of Industrial Management and Technology Vol. 5 No. 2 (2023): Juli 2023
Publisher : LPPM Universitas Bina Sarana Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31294/imtechno.v5i2.1993

Abstract

XYZ merupakan perusahaan alih daya yang bergerak di bidang pemeliharaan dan pelayanan sistem kelistrikan. Kualitas pemeliharaan dan pelayanan kelistrikan menjadi prioritas utama dalam meningkatkan kualitas yang optimal demi menjaga keandalan sistem kelistrikan dan kepuasan masyarakat. Untuk mendapatkan pemeliharaan dan pelayanan yang optimal dibutuhkan kinerja karyawan yang baik. Tujuan penelitian ini untuk mengetahui pelaksanaan dan pengaruh Total Quality Management (TQM) terhadap Kinerja Karyawan. teknik analisis data yang digunakan yaitu analisis regresi linear Berganda dengan menggunakan SPSS versi 20, data yang diolah didapat melalui pembagian kuesioner sebanyak 52 sampel. Hasil penelitian menunjukan bahwa Total Quality Management (TQM) memiliki pengaruh terhadap kinerja karyawan 0,873 atau 87,3%, dan kekuatan hubungan kedua variabel sebesar 0,934 dengan arah hubungan bernilai positif.
PENGUNAAN METODE SERVQUAL PADA ANALISIS KUALITAS PELAYANAN UPTD PERLINDUNGAN SOSIAL DALAM PERLINDUNGAN ANAK TERLANTAR DI PROVINSI BANTEN Achmad Syarifudin; Gigih Ramadhani; Sri Mukti Wirawati
Jurnal Intent: Jurnal Industri dan Teknologi Terpadu Vol 6 No 2 (2023): INDUSTRIAL
Publisher : Prodi Teknik Industri, Fakultas Teknik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47080/intent.v6i2.3042

Abstract

UPTD adalah Unit Pelayanan Teknis Daerah. UPTD Perlindungan Sosial is to carry out operational technical activities of the Office in the field of Social Protection, as outlined in the "Banten Governor Regulation Number 19 of 2018 concerning the Establishment of Organization and Work Procedures of Service Branches and Regional Technical Implementation Units within the Banten Provincial Office. The purpose of public service is to increase public trust in the government. Purpose This study knows the extent of abandoned children's satisfaction and what services must be improved on the five dimensions of service qualityThe methods used are Service Quality (Servqual), Data Collection Methods in this study Observation, Documentation and Questionnaires with 15 attribute statements. Based on the results of Gap Servqual data processing, 3 (three) attributes were obtained which are included in improving service quality. The Assurance dimension on the attribute (X9) with a gap of -0.59, (X8) with a gap of -0.04 and the Responsiveness dimension on the attribute (X4) with a gap of -0.25.The conclusion of this study, there are still 2 dimensions with unfavorable results, namely the Assurance and Responsiveness dimensions. UPTD Perlindungan Sosial Banten Province is expected to consider proposed improvements using the 5W+1H that the researcher has provided.
Co-Authors Afni Khadijah Agung Afrizal Freshky Galatia Lada Gigih Ramadhani Hartadi Wijaya Huswatun Hasanah Jeki Tri Putra Koid Irfansyah Muhamad Andrian Septiana Nurhidayanti Nurhidayanti Oki Teguh Permadi Rofiq Hidayat Safikri Cahyadi Shofa, Mohamad Jihan Wirawati, Sri Mukti Yuslistyari, Eka Indah Zevi Kurniawan