Syafruddin Chan
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Journal : Proceedings of Annual International Conference Syiah Kuala University - Social Sciences Chapter

Indonesian Marine Tourism: Developing a Favorable Tourism Destination to Attract International Sailors Syafruddin Chan; Cut Aprilia; Zaida Rizki Zainul
Proceedings of AICS - Social Sciences Vol 8 (2018): the 8th AIC on Social Sciences, Syiah Kuala University
Publisher : Proceedings of AICS - Social Sciences

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Abstract

This paper is to identify the Strength, Weakness, Opportunity, and Threat (SWOT) of Sailing Yacht tourism based on empirical evidence, mainly on demand aspects. The results will be very useful for decision-makers to design, launch and control marketing strategies and policies including promotional aspects to increase the awareness of the yacht sailors from various parts of the world, arouse their intention to come, increase spending and length of stay in Sabang as a free trade zone in west part of Indonesia. Data collection was conducted qualitatively by using Focus Group Discussion (FGD) technique conducted in 4 (four) sessions. Each session involves 10 (ten) sailors that serve as respondents. The data were then analyzed using both score and weight associated with IFAS and EFAS aspects. The output is mapped in Cartesian graphs. The finding of this study is that the strategy that must be implemented by Sabang is an Aggressive strategy, which uses the Strength to seize the profitable Opportunities. This is in line with the combined strategy that recommends Strength Opportunity (SO) as a priority strategy because it has the highest value of 16.92. In sequence, the next strategy is Weakness Opportunities (WO) that is to fix the Weakness in other to be able to grab the profitable Opportunities so that untapped opportunities can be utilized for the benefit of the sailors and tour operators. Then ST and WT strategies will be implemented to complete all 4 strategies recommended. With the implementation of these four strategies based on the priority scale, it is expected to maximize the utilization of limited resources, but also at the same time maximize the efforts made to achieve the goal of increasing the number of sailor visits to Sabang and increasing their length of stay.Keywords: yacht, marine tourism, Sabang, Phuket, Langkawi, travel destinations, sports tourism, Pulau Weh, marina.
Revival approach to increase MSMEs resilience during COVID-19: experience from Aceh, Indonesia Syafruddin Chan; Kurnia Asni
Proceedings of AICS - Social Sciences Vol 11 (2021): the 11th AIC on Social Sciences, Syiah Kuala University
Publisher : Proceedings of AICS - Social Sciences

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This research aims to analyze the real impact of the COVID-19 pandemic for Micro Small Medium Enterprises (MSMEs) and what recovery strategies are needed to be implemented from the perspective of business owners to be able to recover and be resilient in these difficult times. Although the negative impact is still felt very large, there are still business opportunities that can be explored in helping MSMEs rise from their difficulties, one of which is by utilizing digital technology, in addition to taking advantage of various assistance offered by the government through the national economic recovery program during the pandemic Covid-19 to push the MSMEs sector out of this turbulent condition. This study uses a quantitative descriptive method. Information was collected using online questionnaires and interviews with MSMEs owners in Aceh Indonesia, especially MSMEs who are members of and assisted by the Business incubator of Syiah Kuala University, including those who have graduated from the coaching program from this institution. The questionnaire was distributed to 50 MSMEs using a non-probability sampling technique. The results revealed, many of the respondents felt the negative impact of the Covid-19 pandemic. The biggest impact felt was a decrease in the number of sales turnover. As a consequence, the various efforts made, including business streamlining, reducing the number of employees, decreasing production levels and rescheduling credit payments from banking institutions. At the same time, taking advantage of business in the digital sector due to the implementation of the lockdown, many UMKMs in Aceh have turned to digital marketing, starting from very simple levels such as entering e-commerce to more advanced levels such as using the value ladder and funneling strategy to drive more traffic into their landing pages.Keywords: Revival Approach, Micro Small Medium Enterprises (MSMEs), Business incubator of Syiah Kuala University, Covid-19 pandemic, the value ladder and funneling strategy, landing pages
The Effect of Sponsorships, Personal Selling and Pricing Strategies on Customer Engagement and Its Impact on Customer Retention of Dental Equipment Industry in Indonesia Zahari Zahari; Nasir Nasir; Syafruddin Chan
Proceedings of AICS - Social Sciences Vol 8 (2018): the 8th AIC on Social Sciences, Syiah Kuala University
Publisher : Proceedings of AICS - Social Sciences

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Abstract

The purpose of this study is to examine the relationship between Sponsorship, Personal Selling and Pricing Strategies on Customer Engagement, and how it impacts on Customer Retention dental suppliers. Although the dental equipment industry increased 15% per year or equal to USD 1 million, research that discusses dental equipment marketing is very limited. The respondents of this study are the providers of dental health services (dental nurses and dental paramedics) that limit the scope to cover only in Aceh province, Indonesia. Primary data were collected by distributing questionnaires. From 123 questioners distributed, 102 of them filled and returned completely. The data processed by using Smart PLS 2.0, since it able to run factor analysis and regression simultaneously. The results showed that the three exogenous variables: Sponsorship, Personal Selling and Pricing Strategies had a significant positive effect on the mediation variable of Customer Engagement. Only Pricing Strategies had a positive and significant influence on the Customer Retention as a dependent variable. For the mediation test, from the three indirect effect of hypothesis tested, only two of them had the significant indirect effect.Keywords: customer relationship marketing, customer retention, customer engagement, sponsorship, personal selling and pricing strategies.