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All Journal Ilmu dan Budaya JKM (Jurnal Kebidanan Malahayati) JOMIS (Journal of Midwifery Science) Jurnal Ilmiah Permas: Jurnal Ilmiah STIKES Kendal Science Midwifery Jurnal Peduli Masyarakat MAHESA : Malahayati Health Student Journal Nursing and Health Sciences Journal (NHSJ) Open Access Jakarta Journal of Health Sciences (OAJJHS) Jurnal Interprofesi Kesehatan Indonesia STRADA Jurnal Ilmiah Kesehatan Jurnal Keperawatan Health and Technology Journal (HTECHJ) Jurnal Keperawatan dan Kebidanan Nasional
Siti Syamsiah
Universitas Nasional
Arts Humanities Biochemistry, Genetics & Molecular Biology Dentistry Education Health Professions Languange, Linguistic, Communication & Media Medicine & Pharmacology Nursing Public Health Veterinary Other

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Journal : Ilmu dan Budaya

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PENGARUH MUTU PELAYANAN KESEHATAN BPJS TERHADAP KEPUASAN PASIEN DI PUASKESMAS SEPATAN KABUPATEN TANGERANG-BANTEN TAHUN 2019 Siti Syamsiah; Siti Nurlelah
Jurnal Ilmu dan Budaya Vol 41, No 66 (2020): Vol. 41, No 66 (2020)
Publisher : Universitas Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (348.823 KB) | DOI: 10.47313/jib.v41i66.806

Abstract

Based on data from the Social Security Organizing Agency (BPJS), the number of participants in the national health insurance program (JKN) reached 196.66 million people, equivalent to 74% of Indonesia's population estimated at 265 million, from interviews with 10 patients at Sepatan Health Center, 4 people said they were satisfied, 3 people said they were satisfied and 3 people said they were not satisfied. Want to know the effect of BPJS health service quality on patient satisfaction. This study uses a descriptive Analytical Survey research design with a cross sectional approach. The sample in this study were 141 people. The sampling technique using the Random Sampling technique. The research instrument consisted of a questionnaire about the effect of BPJS health service quality on patient satisfaction. Univariate data using descriptive statistical tests and Bivariate using chi square test. Bivariate Analysis Results of the influence of BPJS health service quality on patient satisfaction based on tangible quality p value = 0,000, OR; 10,000, reliability quality p value = 0,000, OR: 27,500, responsiveness quality p value = 0,000, OR: 16,409 Assurance quality p value = 0,000, OR: 18,500 quality empathy p value = 0,000, OR: 11,765, meaning there is an influence due to the      p value value <0.05. From the results of the study of respondents who came to the polyclinic in Sepatan Health Centre, 83% said they were satisfied with the quality of BPJS service at Sepatan Health Centrein 2019. For research sites to continue to maintain the quality of services, especially in BPJS patients.
Co-Authors Agusman Agusman Agusman Agusman Anni Suciawati Baby Alya Rahman Nasution Bunga Tiara Carolin Bunga Tiara Carolin Cholisah Suralaga Cholisah Suralaga Deresiyana Deresiyana Dwi Purnama Nengsih Eliska Emalia Febry Mutiariami Dahlan Gesvie Rinjani Hayati Kurniasih Ira Isni Nurliyati Mita Mauliah Khasri Putri Azzahroh Rahayu Putri Restichia Sasabone Risza Choirunissa Risza Khoirunnisa Rizky Arliyati Rosmawaty Lubis Rosmery Anjarpuspa Sari Wulandari Shinta Novelia Shinta Novelia Shinta Novelia Siti Herawati Siti Nurlelah Sulistiorini Vivi Silawati Wiwin Wiwin