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All Journal EKONOBIS (JURNAL EKONOMI DAN BISNIS) MIX : Jurnal Ilmiah Manajemen Distribusi Amwaluna Jurnal Ekonomi dan Keuangan Syariah Altasia : Jurnal Pariwisata Indonesia Dinasti International Journal of Management Science Management Studies and Entrepreneurship Journal (MSEJ) Jurnal Abdi Insani Elastisitas Jurnal Ekonomi Pembangunan Jurnal Abdimas Sangkabira International Journal of Multidisciplinary: Applied Business and Education Research East Asian Journal of Multidisciplinary Research (EAJMR) Jurnal Ekonomi dan Kewirausahaan West Science Accounting Studies and Tax Journal Jurnal Pengabdian Masyarakat Jurnal Abdimas Independen Journal of Multidisciplinary Inquiry in Science, Technology and Educational Research
Himawan Sutanto
Faculty Of Economics And Business, University Of Mataram, 83127, Indonesia
Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Social Sciences Other

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Journal : East Asian Journal of Multidisciplinary Research (EAJMR)

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The Effect of Results Share System, Diversity of Services Products, Completeness of ATM Facilities on Customer Satisfaction of Sharia Mandiri Bank in Mataram City Irwan Suriadi; Himawan Sutanto; M. Mujahid Dakwah
East Asian Journal of Multidisciplinary Research Vol. 1 No. 5 (2022): June 2022
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/eajmr.v1i5.444

Abstract

The research objectives are (a) to find out which of the variables of the profit sharing system, the diversity of service products and the completeness of ATM facilities affect the satisfaction of Mandiri sharia bank customers in the city of Mataram, (b) to find out what variables are the most dominant influencing Mandiri sharia bank customer satisfaction. in Mataram City. The data collection method used in this research is a survey method by distributing questionnaires randomly to muamalat bank customers and Mandiri sharia bank customers in the city of Mataram with a total of 60 respondents in 2020, to test the quality and validity of the questionnaire data used for validity and data reliability tests. The data analysis technique used in this research is multiple regression analysis with the help of SPSS software. The results of this study are the variables that affect customer satisfaction of Mandiri Islamic banks in the city of Mataram are the variables of service product diversity and the completeness of facilities (ATM) variables while the most dominant variable affecting the satisfaction of Mandiri sharia bank customers in the city of Mataram is completeness of facilities (ATM).
Co-Authors Abdul Manan Abdurrahman Abdurrahman Ahmad Zaenal Wafik Anggun Pratiwi Sofia Arteurt Yoseph Merung Baiq Handayani Rinuastuti Baiq Ismiwati Busaini Busaini Daru Asih Didy Ika Supryadi Diswandi Dori Heza Morales Elisabeth Nainggolan Fadliyanti, Luluk Gusti Ayu Arini Gusti Ayu Arini Handry Sudiarta Athar Handry Sudiartha Athar Handry Sudiartha Athar Harsono, Iwan Ida Ayu Putri Suprapti Ida Ayu Putri Suprapti Irma Ainun Nasyri Irwan Suriadi Irwan Suriadi Irwan Suriadi Isnan Purnama Iwan Harsono Iwan Kusmayadi Jalaludin Jalaludin Josman, Lady Faerrosa Kurniati Kurniati Liza Wahyuni Lukman Hakim M. Mujahid Dakwah M. Mujahid Dakwah MUAIDY YASIN, MUAIDY Muhammad Firmansyah Muhammad Irwan Muhammad Mujahid Dakwah Mulyono, Lalu Edy Herman Salamah Saripta Wijimulawiani Satarudin Shine Pintor Siolemba Patiro Siti Sriningsih Subhan Purwadinata Sujadi Sujadi Taufan Handika Taufiq Chaidir Titi Yuniarti Tuti Handayani Zamroni Alpian Muhtarom