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Strategi Pelayanan terhadap Pelanggan di PT Balai Mandiri Prasarana Palembang Asriadi Akmal; Candra Darmawan
Social Science and Contemporary Issues Journal Vol. 1 No. 4 (2023): Social Science and Contemporary Issues Journal
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Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59388/sscij.v1i4.44

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ABSTRACT: This research is entitled Service Strategy for Customers at PT Balai Mandiri Prasarana Palembang. Every company certainly needs a strategy in terms of service, such as PT Balai Mandiri Prasarana Palembang which requires a service strategy with the aim of providing customer satisfaction with the services provided. This study aims to determine the service strategy for customers at PT Balai Mandiri Prasarana Palembang. This study uses a qualitative approach, with data sources namely primary and secondary data, the subjects of this study amounted to 5 participants including Branch Heads (1 person), Staff (2 people), and Administrative Employees (2 people). Data collection techniques used are interviews, observation and documentation. The data analysis technique used is data reduction, data presentation, and conclusion drawing. The conclusion of this study is related to the service strategy used by PT Balai Mandiri Prasarana Palembang to provide customer satisfaction with the services provided, which include: First, physical evidence, such as appearance by providing services by dressing neatly and in accordance with regulations, while for communication facilities, such as using office facilities and using personal cellphone facilities. Second, reliability such as the reliability of employees in conveying information by explaining it at the beginning of registration with the aim that customers believe, understand and understand. Third, responsiveness is like employee service in serving customers by providing good service that makes the customers happy and comfortable. The four guarantees include instilling trust in customers and providing good facilities to their customers. The five empathy are like paying attention to customers to help customers who need help.
Pengaruh Kecerdasan Spiritual Terhadap Pengguna Game Online Kota Palembang Sahrul Habi; Candra Darmawan; Emi Puspita Dewi
Social Science and Contemporary Issues Journal Vol. 1 No. 2 (2023): Social Science and Contemporary Issues Journal
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The purpose of this study was to determine the influence of spiritual intelligence on online game users in sub-district 3-4 ulu, sub-district of opposite ulu 1 palembang 30114. This study used a quantitative research type with a simple linear regression design and this sample consisted of 35 people who had been formulated previously with using the Slovin formula. The results of the research conducted by the authors indicate that there is an influence of spiritual intelligence on online game users in sub-district 3-4ulu, opposite Ulu 1 sub-district, Palembang city, South Sumatra 30114. From the results of the data collection test scores for reliability statistics Cronbach's alpha obtained an average spiritual intelligence value of 0.764 and online games 0.726 and in the normality test using the Kolmogorov Smirnov test, a significant value of 0.200 > 0.05 is normally distributed, also based on the results of the linearity test on the output of the Anova table, the deviation from linearity sig is obtained. is 0.635 greater than 0.05. This means that there is a significant linear relationship between the spiritual intelligence variable (X) and the online game variable (Y). Significant test of homogeneity of variances 0.521 > 0.05 declared homogeneous. Then get an R2 value of 0.095, which means the influence of spiritual intelligence on online games is 9.5%. Based on the results of the analysis and conclusions in the discussion chapter, the authors propose suggestions for teenagers who like to play online games to increase their religious activities instead of playing online games. Such as praying 5 times a day, participating in IRMAS, as well as other positive activities. Based on the research results, it can be synthesized that there is an influence of spiritual intelligence on online game users in the 3-4ulu sub-district, opposite ulu 1 sub-district, Palembang city, South Sumatra 30114 by 9.5%
Analisis Isi Naskah Berita Online Siswa Jurusan Produksi Siaran Pertelevisian SMK Negeri 5 Palembang Junia Astuti; Nuraida Nuraida; Candra Darmawan
Social Science and Contemporary Issues Journal Vol. 1 No. 1 (2023): Social Science and Contemporary Issues Journal
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Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51214/sscij.v1i1.88

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ABSTRACT In this research thesis entitled "Content Analysis of Online News Scripts of Students of Television Broadcast Production Department of SMK Negeri 5 Palembang". Mass media is a medium that is able to provide a wide and fast spread of information flow. Vocational secondary education is a school that prioritizes the development of students' abilities to be able to have abilities in certain types of work such as a journalist, newsanchor, director, and cameraman, graduates of this department are expected to have the ability to create quality mass media. The formulation of the problem of this research is how the ability to write online news scripts of students majoring in television broadcast production of SMK Negeri 5 Palembang and how efforts are made by schools to improve students' ability to write online news scripts, while the purpose of this research is to find out the ability of class X students of Television Broadcast Production of SMK Negeri 5 Palembang in writing online news scripts and to find out the efforts made by schools in improving students' ability to write online news scripts.The research method used is qualitative descriptive research. Data collection techniques using observation, interviews and documentation, the data sources of this research are class X students majoring in PSPT, mass communication teachers and department heads. The data analysis technique uses content analysis using Holsti's theory. The results of this study are that students have not been able to make online news scripts in full accordance with the structure of news writing and students use inverted pramida in making online news scripts, news elements, journalistic language and seen from the results of their practice of making online news scripts, Then for the development efforts made by the school, namely first preparing educators who are in accordance with the needs of the department, secondly providing laboratory rooms and school cinemas, thirdly facilitated to participate in various competitions, and fourthly forming extracurricular journalism and participating in competitions and managing smk5 TV, fifthly the availability of various types of literacy and digital attendance.
Efektivitas Pelaksanaan Program Pembiasaan Sholat Berjamaah Dalam Membentuk Karakter Disiplin Siswa di SMA Aisyiyah 1 Palembang Adelia Rizki Eka Putri; Candra Darmawan; Anang Walian
Social Science and Contemporary Issues Journal Vol. 1 No. 1 (2023): Social Science and Contemporary Issues Journal
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This study aims to evaluate the effectiveness of implementing the congregational prayer habituation program in shaping the disciplinary character of students at SMA Aisyiyah 1 Palembang. The implementation of this congregational prayer habituation program has been running at Aisyiyah 1 Palembang High School. This study uses quantitative research methods with a descriptive approach. Data was collected through questionnaires, observations, and documentation related to the implementation of the congregational prayer habituation program at SMA Aisyiyah 1 Palembang. The research respondents consisted of students of class X and XI. The sample in this study were 51 students. The variables of this study consist of program implementation (X) and disciplinary character (Y). Data processing was assisted by the SPSS for Windows version 25 program. The results of this study based on the results of the normality test showed that the significance of 0.200 was greater than the specified value of 5%. The result is 0.200 > 0.05, it can be concluded that Ha is accepted and the residual data is normally distributed. The results of linear regression based on data analysis showed that the value of tcount = 3.597 while the significance value was 0.001. Then the significance value is smaller than the value of 0.05 or 0.001 <0.05 meaning that there is a significant influence between the program implementation variable (X) and the disciplinary character variable (Y). supporting and inhibiting factors in the implementation of the congregational prayer habituation program in shaping the character of student discipline. There are several supporting factors that can help in creating a disciplinary character in the implementation of prayers, namely the family environment, school environment, teachers, surrounding environment, and good association. All of these factors have a very important role in shaping the character of discipline in prayer so that children can grow into individuals who have strong disciplinary character in praying. The inhibiting factor is the lack of parental supervision and association with friends. With these efforts, it is hoped that it can reduce the inhibiting factors for the implementation of prayers at SMA Aisyiyah 1 Palembang, so that the character of discipline in worship can be created for students studying at the school.
Manajemen Idarah Dalam Meningkatkan Kualitas Takmir Masjid Ki Marogan Kecamatan Kertapati Kota Palembang Laili Maftuha; Candra Darmawan; Hasril Atieq Pohan
Social Science and Contemporary Issues Journal Vol. 1 No. 1 (2023): Social Science and Contemporary Issues Journal
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This research is entitled "Idarah Management in Improving the Quality of Ki Marogan Mosque Takmirs, Kertapati District, Palembang City". The research conducted by the author is a qualitative approach. This study also used interview, observation and documentation data collection techniques. The data analysis techniques of this study are Data Reduction, Data Display and Concusing Drawing. The main data were obtained from interviews with mosque leaders and mosque worshippers. From the results of this study shows that the implementation of idarah masjid ki marrogant has not been carried out properly such as; Planning has not been carried out properly because there has been no deliberation to plan activities, organizing has not been carried out properly because the takmir has not carried out the duties and authorities that have been given and supervision has not been carried out properly because there is no evaluation of work programs to assess the results of activities. So it is advisable for the Takmir of Masjid Ki Marogan to be more responsible in handling matters related to the mosque in accordance with the duties that have been mandated.
Strategi Tokoh Agama Dan Masyarakat Dalam Meminimalisasi Kenakalan Remaja Di Desa Toman Kecamatan Babat Toman Kabupaten Musi Banyuasin Sri Khojijah; Candra Darmawan; Anang Walian
Social Science and Contemporary Issues Journal Vol. 1 No. 1 (2023): Social Science and Contemporary Issues Journal
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ABSTRACT: Juvenile delinquency is becoming a serious and complex issue in today's modern society. Juvenile delinquency can involve a variety of negative behaviors such as drug abuse, violent acts, risky sexual behavior, as well as involvement in criminal activities. Therefore, the role of religious and community leaders in minimizing juvenile delinquency is very important. This study aims to determine the factors that cause juvenile delinquency and the strategies of religious and community leaders in minimizing juvenile delinquency in Toman Village, Babat Toman District, Musi Banyuasin Regency. In this study, descriptive research was used sourced from primary data and secondary data. To obtain data, observations, interviews and documentation were carried out after which qualitative analysis was carried out. The results showed that the factors that cause juvenile delinquency in Toman Village, Babat Toman District, Musi Banyuasin Regency, are external and internal factors. The internal factors come from the teenagers themselves while external factors come from family factors, social factors and environmental factors and the strategies of religious and community leaders in minimizing juvenile delinquency in Toman Village, Babat Toman District, Musi Banyuasin Regency can be divided into 3 parts, namely a) village head strategy to minimize juvenile delinquency by taking preventive and curative actions, b) community leaders' strategy to minimize juvenile delinquency by conducting socialization on juvenile delinquency and involving adolescents in social service activities and community service, c) religious leaders' strategy to minimize juvenile delinquency by reviving mosque teenagers and conducting regular weekly public studies held at mosques. KEYWORDS: Strategy, Religious Leaders, Community Leaders, Juvenile Delinquency.
Pengaruh Digital Fundraising Terhadap Pendayagunaan Dana Zakat di Yayasan Kesejahteraan Madani (Yakesma) Sumatera Selatan Tuti Awaliyah; Candra Darmawan; Hasril Atieq Pohan
Social Science and Contemporary Issues Journal Vol. 1 No. 1 (2023): Social Science and Contemporary Issues Journal
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The purpose of this study is to determine the effect of digital fundraising on the utilization of zakat funds. This research method uses quantitative methods using a causal associative approach. Sources of data used are primary data and secondary data, data collection techniques using observation methods, questionnaires / questionnaires and documentation. The data analysis technique used is a simple linear regression analysis technique. The results of this study indicate that good and regular digital fundraising can increase a great influence on zakat management and is very much needed to run zakat programs at YAKESMA SUMSEL. With the existence of digital fundraising, it is able to provide great benefits in the management of zakat because it is a means to increase zakat utilization activities in carrying out the zakat program at YAKESMA, along with the results of data processing with the SPSS version 25.0 program which obtained a t count > t table of (21,587 > 1,662) and a significance value of 0.000 <0.05, it can be said that there is an Influence of Digital Fundraising on the Utilization of Zakat Funds, this is also the magnitude of the coefficient of determination or R square of 0.840 (84%) it can be concluded that in this study the variable Digital fundraising (X ) has an effect on the Utilization of Zakat Funds (Y) by 84% and the remaining 16% is influenced by other variables outside the variables studied. It is hoped that the YAKESMA SUMSEL zakat institution and the community can apply the use of digital fundraising so that it can facilitate the optimal management process so that it is able to achieve the goal of empowering zakat.
Strategi Manajemen Travel Smarts Umrah Dalam Meningkatkan Jamaah Umrah Di Palembang Robayadi Robayadi; Candra Darmawan
Social Science and Contemporary Issues Journal Vol. 1 No. 1 (2023): Social Science and Contemporary Issues Journal
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ABSTRACT: This thesis is entitled "Travel Smarts Umrah Management Strategy in Increasing Pilgrims Umrah in Palembang." This research is about how the travel smarts umrah management strategy in increasing pilgrims in the city of Palembang. The purpose of this study was to examine and find out the management strategies used by Travel Smarts Umrah Palembang and the inhibiting factors in implementing management strategies to increase pilgrims. This study uses qualitative methods by conducting field research, using management strategy theory according to Riva'i namely strategy formulation, strategy implementation, evaluation. Data collection techniques used are observation, interviews, documentation. The results of the analysis concluded that the management strategy used by Travel Smarts Umrah Palembang designed a strategic activity by promoting it through social media, prepaid advertisements, broadcasting to places of recitation, distributing brochures, submitting proposals to government agencies and company strategies that were implemented quite well. While the inhibiting factor of the strategy used is the first is the use of artist figures, because travel parties have difficulty paying and cannot be used continuously to use artists as public figures in attracting public interest. Second, there are many companies or agencies that are not interested in working with travel smarts Umrah, because some governments and agencies carry out the Umrah pilgrimage individually, not through a company.
Strategi Tokoh Agama Dalam Memakmurkan Masjid Muhajirin di Desa Kayu Ara Batu Kecamatan Muara Belida Risma Wati; Candra Darmawan
Social Science and Contemporary Issues Journal Vol. 1 No. 1 (2023): Social Science and Contemporary Issues Journal
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This research is entitled "Strategy of Religious Leaders in Prospering the Muhajirin Mosque in Kayu Ara Batu Village, Muara Belida District, Muara Enim Regency. strategy of religious leaders in prospering the Muhajirin mosque in Kayu Ara Batu village, Muara Belida sub-district, Muara Enim district. The type of research used is field research and a descriptive qualitative approach. This research uses primary data sources and secondary data sources, while data analysis is in research This study uses observation, interviews, and documentation. The location of Kayu Ara Batu village, Muara Belida sub-district, Muara Enim district. The data analysis technique in this study is descriptive qualitative, by means of data reduction, data presentation, and drawing conclusions. The theory used is strategic management according to Achmad Djueni Kadmasasmita. The results of this study are the strategies of religious leaders in the village of Kayu Ara Batu, Muara Belida District, Muara Enim Regency. Divided into 3 strategies Growing a sense of belonging to the mosque, Formulating Activity Programs, Completing Mosque Facilities. While there are 3 inhibiting factors, namely work factors, road factors, time factors. However, in prospering this mosque there are several problems such as the mosque management is not active so the mosque is not well taken care of, lack of mosque facilities, there is no prayer barrier between male and female congregations so that worshipers come to the mosque feeling uncomfortable, people are still busy with their work each so that they are negligent in carrying out congregational prayers at the mosque           ABSTRACT: This research is entitled "Strategy of Religious Leaders in Prospering the Muhajirin Mosque in Kayu Ara Batu Village, Muara Belida District, Muara Enim Regency. strategy of religious leaders in prospering the Muhajirin mosque in Kayu Ara Batu village, Muara Belida sub-district, Muara Enim district. The type of research used is field research and a descriptive qualitative approach. This research uses primary data sources and secondary data sources, while data analysis is in research This study uses observation, interviews, and documentation. The location of Kayu Ara Batu village, Muara Belida sub-district, Muara Enim district. The data analysis technique in this study is descriptive qualitative, by means of data reduction, data presentation, and drawing conclusions. The theory used is strategic management according to Achmad Djueni Kadmasasmita. The results of this study are the strategies of religious leaders in the village of Kayu Ara Batu, Muara Belida District, Muara Enim Regency. Divided into 3 strategies Growing a sense of belonging to the mosque, Formulating Activity Programs, Completing Mosque Facilities. While there are 3 inhibiting factors, namely work factors, road factors, time factors. However, in prospering this mosque there are several problems such as the mosque management is not active so the mosque is not well taken care of, lack of mosque facilities, there is no prayer barrier between male and female congregations so that worshipers come to the mosque feeling uncomfortable, people are still busy with their work each so that they are negligent in carrying out congregational prayers at the mosque.   KEYWORDS: Strategy, Religious Leader, Muhajirin Mosque. Submitted:Revised:Accepted:     ABSTRACT:This research is entitled "Strategy of Religious Leaders in Prospering the Muhajirin Mosque in Kayu Ara Batu Village, Muara Belida District, Muara Enim Regency. strategy of religious leaders in prospering the Muhajirin mosque in Kayu Ara Batu village, Muara Belida sub-district, Muara Enim district. The type of research used is field research and a descriptive qualitative approach. This research uses primary data sources and secondary data sources, while data analysis is in research This study uses observation, interviews, and documentation. The location of Kayu Ara Batu village, Muara Belida sub-district, Muara Enim district. The data analysis technique in this study is descriptive qualitative, by means of data reduction, data presentation, and drawing conclusions. The theory used is strategic management according to Achmad Djueni Kadmasasmita. The results of this study are the strategies of religious leaders in the village of Kayu Ara Batu, Muara Belida District, Muara Enim Regency. Divided into 3 strategies Growing a sense of belonging to the mosque, Formulating Activity Programs, Completing Mosque Facilities. While there are 3 inhibiting factors, namely work factors, road factors, time factors. However, in prospering this mosque there are several problems such as the mosque management is not active so the mosque is not well taken care of, lack of mosque facilities, there is no prayer barrier between male and female congregations so that worshipers come to the mosque feeling uncomfortable, people are still busy with their work each so that they are negligent in carrying out congregational prayers at the mosque.
Pengaruh Penyuluh Agama Islam Terhadap Pernikahan Usia Dini Di Kecamatan Kelekar Ela Susana; Candra Darmawan; Emi Puspita Dewi
Social Science and Contemporary Issues Journal Vol. 1 No. 3 (2023): Social Science and Contemporary Issues Journal
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This thesis is entitled "The Influence of Islamic Religious Counselors on Early Marriage in Kelekar District". The aim of this study was to determine the effect of Islamic religious instructors on reducing the number of early marriages in Kelekar District. This type of research uses a quantitative approach. The data sources used are primary data and secondary data. The collection techniques used in this study were questionnaires and documentation. Sampling was carried out using a sampling technique, namely the sampling technique for all members of the population used as a sample, amounting to 33 people. The analysis technique used in this research is quantitative analysis with validity test, reliability test, basic assumption test (data normality test, linearity test, homogeneity test), and simple linear regression analysis and hypothesis testing (t test and coefficient of determination test). The results of this study indicate that there is an influence of Islamic religious instructors on early marriage, this is evident from the results of data processing using SPSS version 25 which obtains a t value greater than t table with a value of (2.603> 0.344) with a significance value of 0.000 <0 ,05. This is also the magnitude of the coefficient of determination or R of 0.424 which indicates that there is an influence of Islamic religious instructors on early marriage of 42.4%, while the remaining 57.6% is influenced by other variables not included in the research variables, such as the environment, residents, Education, etc. Keywords: Islamic Religious Counselor, Early Marriage.