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All Journal Jurnal Sosialisasi: Jurnal Hasil Pemikiran, Penelitian dan Pengembangan Keilmuan Sosiologi Pendidikan Jurnal Analisa Sosiologi Society Jurnal Pengabdian Nasional (JPN) Indonesia Aptekmas : Jurnal Pengabdian Kepada Masyarakat Prosiding University Research Colloquium Jurnal Pengabdian Nasional (JPN) Indonesia
Bagus Haryono
Universitas Sebelas Maret
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Journal : Aptekmas : Jurnal Pengabdian Kepada Masyarakat

 1 
PENINGKATAN PEMAHAMAN ETIKA PELAYANAN KONSUMEN UNTUK MENINGKATKAN PENGHASILAN DAN KETAHANAN SOSIAL Bagus Haryono; Argyo Demartoto; Rahesli Humsona; Brq Dagfa Inka Mahadika
Aptekmas Jurnal Pengabdian pada Masyarakat Vol 5 No 3 (2022): APTEKMAS Volume 5 Nomor 3 2022
Publisher : Politeknik Negeri Sriwijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36257/apts.v5i3.5017

Abstract

This service aims to increase understanding of consumer service ethics for online food drivers to increase their income and social resilience in the Covid 19 Era. We brought together the dimensions of education and sociology, as well as an analysis of the theories of Emile Durkheim, Bloom, Paulo Freire, and Karl Marx. The subjects were online food drivers, who were determined by purposive sampling based on variations in the type of food and the distance of delivery. To increase the understanding of service ethics, the method of lectures, making videos, and playing it in the community. Process awareness and cooperation are applied to enact agreed ethics for the sake of simultaneously, moral education avoiding fraudulent behavior, establishing social harmony, obeys consumer laws and partnerships. The location is chosen in the area of the delivery range a maximum of 5-kilo meters from the basecamp. After being given an ethical understanding in service to consumers, drivers are proven to always pay attention to buyer records to them and online stalls. Consequently, they always get a high rating, still, get incentives, and increase their income, to avoid termination of partners. Mentoring has resulted in regulatory agreements to avoid fraudulent behavior that has the potential to give rise to disintegration, and the establishment of social harmony, as well as further strengthening its social resilience in the Covid 19 Era.
Co-Authors Afif Muchlisin Ahmad Zuber Amma Ghifar Ibrahim Angela Ayu Putri Anugrah Akbar Argyo Demartoto Binti Masruroh Brq Dagfa Inka Mahadika Brq Dagfa Inka Mahadika Celine Sola Gracia Lumban Gaol Cynthia Dewi Sudarno Putri Gibran Aulia Muhammad Hasna Maulida Zahra M. Irfan Nurlela Dwi Anggraini Nurul Istiqomah Ragil Meiliana Nur Fitri Rahesli Humsona Rahesli Humsona Rizky Setiawan Sudarmo Sudarmo Trisni Utami Triyanto Triyanto Yulius Slamet Yunita Puspitarini Yuyun Sunesti