Article Per Year (5 Year)
p-Index From 2019 - 2024
0.444
P-Index
This Author published in this journals
All Journal MIX : Jurnal Ilmiah Manajemen SEIKO : Journal of Management & Business Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences
Samuel PD Anantadjaya
Unknown Affiliation
Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Published : 3 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 3 Documents
Search

 1 
APAKAH LEMBAGA PENDIDIKAN PEDULI DENGAN PELAYANAN? Samuel PD Anantadjaya; Widya Granita; Irma M Nawangwulan; Fitriyah Nurhidayah; Nuria Astagini
MIX: JURNAL ILMIAH MANAJEMEN Vol 7, No 1 (2017): MIX: Jurnal Ilmiah Manajemen
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (293.894 KB)

Abstract

Abstract: With the growing numbers of educational institutions, both formal, informaland informal, and with the improving comprehension of the society on the importanceof service, this research aims to investigate the level of satisfaction of students of thoseeducational institutions. This is also in conformation with the expansion of informationtechnology whereby the information exchanges are faster, and educational institutions,which disregard this trend may be left behind. Using the basic foundation from the fieldof study on consumer behavior, this research tries to evaluate on service delivery andperformance of educational institutions. This research relies on purposive andproportional sampling to university students in Jakarta, Tangerang, and Bandung.Interview sessions, observations, and questionnaire distributions are conducted togather primary data from the registered students of selected formal educationalinstitutions. Of course, it is expected that personnels of those educational institutionsgrasp the important role of service delivery and performance, and the influential factorson the success of services. Nevertheless, the findings show that the level of servicedelivery of lecturers and administrative staff in higher educational institutions needdrastic improvement to allow students to receive the optimal level of service.Keywords: consumer behavior, formal educational institution, service factors
Effect of Total Quality Mangement on Visitor Satisfaction and Its Effect on Service Quality Zainuddin Latuconsina; Uli Wildan Nuryanto; Pandu Adi Cakranegara; I Nyoman Tri Sutaguna; Samuel PD Anantadjaya
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 5, No 3 (2022): Budapest International Research and Critics Institute August
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i3.6925

Abstract

This study aims to analyze effect of total quality management on visitor satisfaction and its effect on service quality. The population in this study are library employees at Universitas Pattimura, Ambon. The sampling technique used is purposive sampling, with a number of respondents as many as 33 respondents. Data are collected using a questionnaire as the main instrument and a questionnaire using the likert scale to measure respondents' answers. Hypothesis testing using partial least square test. The results show that total quality management has a positive effect on visitor satisfaction at the Library at Universitas Pattimura, Ambon. Visitor satisfaction has a positive effect on service quality at the Library at Universitas Pattimura, Ambon.
Profitability Factors Using the Loans to Deposits Ratio as a Moderating Variable Jabida Latuamury; Pandu Adi Cakranegara; Ribka Sari Butar- butar; Samuel PD Anantadjaya
SEIKO : Journal of Management & Business Vol 6, No 1 (2023): January - Juny
Publisher : Program Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/sejaman.v6i1.4084

Abstract

The establishment of a banking company can benefit the economy and the welfare of the people. Banking institutions lend money to the public in order to keep the economy running smoothly. Banks' primary goal is to increase profits or profitability, which is measured by the value of Return on Assets (ROA). Several factors, including non-performing loans (NPLs) and capital adequacy, can have an impact on profitability (CAR). The goal of this study is to determine the impact of NPLs and CARs on profitability (ROA) using the Loan to Deposit Ratio (LDR) as a moderating variable. Financial statements of publicly listed companies (Tbk) of public and government private banks registered with the Financial Services Authority serve as secondary research data (OJK). Keywoard : Profitability, Loans to Deposits Ratio (LDR), Moderating Variable
Co-Authors Cakranegara, Pandu Adi Fitriyah Nurhidayah I Nyoman Tri Sutaguna Irma M Nawangwulan Jabida Latuamury Latuconsina, Zainuddin Nuria Astagini Ribka Sari Butar- butar Uli Wildan Nuryanto Widya Granita