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Muhammad Mustam
Jurusan Administrasi Publik
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KUALITAS PELAYANAN PENGURUSAN PASPOR PADA KANTOR IMIGRASI KELAS I SEMARANG Wildan Jaya Aksara; Muhammad Mustam; Titik Djumiarti
Journal of Public Policy and Management Review Volume 2, Nomor 2, Tahun 2013
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (306.361 KB) | DOI: 10.14710/jppmr.v2i2.2404

Abstract

The research was motivated by the problems that occurred in the management of passport at the immigration office grade 1 Semarang, among them are the practices of corruption, discrimination service. Purpose this study to describe the quality of service management of passport at the immigration office grade 1 Semarang. In answer to the problem and purpose of this study, the author uses the theory of public services, and quality of service by using descriptive qualitative research methods. In collecting the data, the authors use the way through the interview, informants selected observation. The include immigration officials and the public. The results showed the quality of service at the immigration office grade 1 Semarang. Suggested order to increase the number of tablespoons so the service provided in order to optimize.
ANALISIS KINERJA PEGAWAI BIRO PEMERINTAHAN SEKRETARIAT DAERAH PROVINSI JAWA TENGAH Herta Sitorus; Endang Larasati; Muhammad Mustam
Journal of Public Policy and Management Review Volume 3, Nomor 1, Tahun 2014
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (175.428 KB) | DOI: 10.14710/jppmr.v3i1.4396

Abstract

Suatu organisasi dibentuk untuk mencapai tujuan tertentu. Kinerja pegawai dalam suatu organisasi sangat ditentukan oleh sumber daya manusia. Sumber daya manusia dapat mencapai sasaran dan tujuan strategis organisasi dibutuhkan individu atau sumber daya manusia yang kompeten, handal dan visioner Penelitian ini bertujuan untuk menganalisis kinerja pegawai serta mendiskripsikan kinerja pegawai di Biro Pemerintahan Sekretariat Daerah Provinsi Jawa Tengah. Tipe penelitian ini menggunakan metode deskriptif kualitatif, menggunakan produktivitas, kualitas, responsivitas, responsibilitas dan akuntabilitas sebagai indikator kinerja. Berdasarkan penelitian yang dilakukan maka kinerja pegawai Biro Pemerintahan sudah baik namun masih belum efektif dan efesien karena masih banyak kendala yang dihadapi dalam peningkatan kinerja pegawai di Biro Pemerintahan Sekretariat Daerah Provinsi Jawa Tengah. Maka di sarankan kepada pegawai Biro Pemerintahan untuk meningkatkan kinerja pegawai dengan menerapkan kerjasama yang baik, meningkatkan kualitas dan kuantitas serta di dukung dengan sarana dan prasarana yang memadai
KUALITAS PELAYANAN PERIZINAN IZIN MENDIRIKAN BANGUNAN DI KANTOR PELAYANAN PERIZINAN TERPADU DAN PENANAMAN MODAL KABUPATEN KEBUMEN Laode Hishar Noto Susanto; Hardi Warsono; Muhammad Mustam
Journal of Public Policy and Management Review Volume 2, Nomor 3, Tahun 2013
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (203.181 KB) | DOI: 10.14710/jppmr.v2i3.3029

Abstract

Public services to the needs of the community. Public services in Indonesia, for example, licensing services. One form is the licensing service licensing service Building Permit (IMB). In Kebumen, to improve the quality of service licensing, formed the Integrated Licensing Service Office and Investment (KPPT and PM) Kebumen regency. Authors make the research on service quality in the licensing Integrated Licensing Service Office and Investment Kebumen regency, to determine the quality of service given IMB licensing Integrated Licensing Service Office and Investment Kebumen regency. Identify the factors supporting and inhibiting service quality IMB licensing in Integrated Licensing Service Office and Investment Kebumen. Knowing effort Integrated Licensing Service Office and Investment Kebumen to improve service quality permit Building Permit (IMB) in Kebumen. This research is done by using the dimensions of service quality, namely, tangibles, reliability, responsiveness, assurance, empathy, simplicity, clarity and certainty concerning procedures, security, transparency, efficiency, economical, justice, timeliness. This study uses descriptve qualitative methods. The results permit service quality Building Permit (IMB) at the Integrated Licensing Service Office and Investment Kebumen, when viewed from the waiter was good quality dimensions. Only the dimensions of efficiency that is still not good.
ANALISIS KINERJA PEGAWAI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN JEPARA Sekti Aji Wibowo; Muhammad Mustam; Retna Hanani
Journal of Public Policy and Management Review Volume 2, Nomor 3, Tahun 2013
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (265.715 KB) | DOI: 10.14710/jppmr.v2i3.3024

Abstract

This study aims to determine the correlation between employee capability and employee motivation with the performance of employees in the Department of Population and Civil Registration Jepara. The study was conducted with population totaled 27 people.The method of analysis in this study is quantitative data analysis using the Kendall tau_b formula to test the hypothesis. Analysis shows:1. Correlation between employee capability variables with employee performance variable showed a correlation coefficient of 0.243, which means there is a positive relationship but not significant.2. Correlation between the employee motivation variables with employee performance variable showed a correlation coefficient of 0.467, which means there is a positive and significant the correlation.3. Employee capability variable and employee motivation variable interrelate together with employee performance variables. This is seen from the results of correlation and cross table that shows the results of a positive correlation between the employee capability variables and employee motivation variables with the employee performance variable.
Co-Authors Endang Larasati Hardi Warsono Herta Sitorus Laode Hishar Noto Susanto Retna Hanani Sekti Aji Wibowo Titik Djumiarti Wildan Jaya Aksara