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All Journal JCRS (Journal of Community Research and Service) Abdi Laksana Jurnal Abdi Masyarakat Humanis
Siti Zubaidah
Universitas Pamulang
Humanities Education Social Sciences

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MANAJEMEN PELAYANAN PRIMA UNTUK MENINGKATKAN DAYA SAING EKONOMI KREATIF DI KELURAHAN PULAU PANGGANG, KEPULAUAN SERIBU DKI JAKARTA Desilia Purnama Dewi; Siti Zubaidah; Sugiyarto Sugiyarto; Ratna Suminar; Nani Nuraeni Sarah
Abdi Laksana : Jurnal Pengabdian Kepada Masyarakat Vol 1, No 3 (2020): Edisi Oktober
Publisher : LPPM Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/al-jpkm.v1i3.6867

Abstract

The village of Pulau Panggang is one of the cities of the North Thousand Islands, Keep Kepulauan Seribu Regency, Jakarta, Indonesia. This island has only hiking trails and has not made much development clearly visible.The island has a population of 6,319 inhabitants (2018 census), the majority of people with low to medium incomes based on tourism considerations. The local population cannot thrive on the existence of hotels on this island. Pulai's economic wheels spin after the arrival of foreign tourists and locals / residents of Jakarta on vacation at the weekend.In addition, his second income is trade, bringing food / clothing from Jakarta and selling it on Panggang Island and the next largest island, Pramuka Island.Seeing the ups and downs of their economy, teachers in the D-III Study Program at the Pamulang University Secretariat felt compelled to help residents of Panggang Island solve their problems. We will combine traditional ways of doing business in the communications sciences business, which refer to excellent services, so that they can change their paradigms about the concept of trade, in order to increase the competitiveness of the creative economy, which in turn will increase. your income.Keywords: Management, Excellent Service, Creative Economy
Etika Komunikasi dalam Menangani Keluhan Pasien di Rumah Sakit Permata Pamulang Sugiyarto Sugiyarto; Nani Nuraeni Sarah; Ratna Suminar; Siti Zubaidah; Desilia Purnama Dewi
Jurnal Abdi Masyarakat Humanis Vol 1, No 2 (2020): Jurnal Abdi Masyarakat Humanis
Publisher : LPPM Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/jamh.v1i2.3382

Abstract

       Kegiatan pengabdian kepada masyarakat adalah kegiatan yang mencangkup upaya-upaya peningkatan kualitas sumber daya manusia antara lain dalam hal perluasan wawasan, pengetahuan maupun oeningkatan keterampilan yang dilakukan oleh Civitas Akademika sebagai perwujudan dharma bakti serta wujud kepedulian untuk berperan aktif meningkatkan kesejahteraan dan keterampilan anggota masyarakat. Rumah Sakit Permata Pamulang adalah salah satu rumah sakit swasta yang bergerak dalam dalam bidang jasa kesehatan di wilayah Kota Tangerang Selatan.Tujuan dari Pengabdian kepada Masyarakat ini antara lain adalah untuk mengetahui etika komunikasi dalam menangani keluhan pasien di Rumah Sakit Permata Pamulang, dan untuk mengetahui cara menerima keluhan pasien di Rumah Sakit Permata Pamulang.       Berdasarkan hasil pelaporan kegiatan dapat diambil kesimpulan sebagai berikut: etika komunikasi dalam menangani keluhan pasien pada rumah sakit permata pamulang yaitu: menyampaikan permohonan maaf kepada pasien, menjelaskan penyebab utama terjadinya keluhan pasien, menawarkan solusi terhadap keluhan pasien, mengkonfirmasi ulang kesediaan pasien menerima solusi yang ditawarkan, menawarkan alternatif solusi penanganan keluhan pasien, menyampaikan ucapan terima kasih terhadap kesediaan pasien menerima alternatif solusi, dan memberikan informasi mengenai standar layanan prima rumah sakit secara lengkap. Lalu cara menerima keluhan pasien di rumah sakit permata pamulang antara lain adalah mendengarkan keluhan pasien sepenuhnya, tanpa memotong, mengkonfirmasi ulang keluhan pasien, menyampaikan permohonan maaf atas ketidaknyamanan yang dialami pasien, dan menyampaikanKata Kunci   : Etika; Komunikasi; Pasien 
The Analysis of Digital Literacy of Teachers in PGRI 363 Junior High School in Pondok Petir Putut Said Permana; Lodya Sesriyani; Enggar Prasetyawan; Saiful Anwar; Rusmaini Rusmaini; Siti Zubaidah
Journal of Community Research and Service Vol 6, No 2: July 2022
Publisher : Universitas Negeri Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24114/jcrs.v6i2.37488

Abstract

This PkM aims to socialize digital literacy as an effort to provide an understanding of the digital world that is directly related to learning used in online learning. Since the world was hit by the COVID-19 pandemic, almost all lines of life have changed. Slowly but surely, people must begin to get used to this situation, including the education. In online learning, teachers face various challenges that come from both teachers and students. The most perceived challenge by teachers is to motivate students in learning. This PkM was conducted by 5 lecturers and involved 5 students who were running a field practice program at SMP PGRI 363 Pondok Petir. This activity lasts for 3 days on November 9-11, 2021. This activity begins with observing the needs of teachers in terms of teaching and learning activities in the classroom. After making observations, it was found that teachers and students need a variety of activities that can reduce boredom when learning online. The activity was continued by socializing material about the importance of digital literacy to access information, then the next day the teacher was given the opportunity to develop various activities that involve student activities in digital learning.
Co-Authors Desilia Purnama Dewi Enggar Prasetyawan Lodya Sesriyani Nani Nuraeni Sarah PUTUT SAID PERMANA Ratna Suminar Rusmaini Rusmaini SAIFUL ANWAR Sugiyarto Sugiyarto Sugiyarto Sugiyarto