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All Journal EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Jurnal Masharif al-Syariah: Jurnal Ekonomi dan Perbankan Syariah Dinamika Ekonomi - Jurnal Ekonomi dan Bisnis Journal of Humanities and Social Studies International Journal of Economics Development Research (IJEDR) Management Studies and Entrepreneurship Journal (MSEJ) Jurnal Ilmiah Akuntansi Kesatuan JEKPEND Jurnal Ekonomi dan Pendidikan Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) International Journal of Finance Research Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan JURNAL MANAJEMEN AKUNTANSI (JUMSI) Kafa’ah: Journal of Gender Studies JIKEM: Jurnal Ilmu Komputer, Ekonomi dan Manajemen PRAJA observer: Jurnal Penelitian Administrasi Publik PUBLIKA : Jurnal Ilmu Administrasi Publik Humantech : Jurnal Ilmiah Multidisiplin Indonesia Sibatik Journal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan EKSYA: Jurnal Ekonomi Syariah Journal of Social Research Jurnal Pustaka Aktiva : Pusat Akses Kajian Akuntansi, Manajemen, Investasi, dan Valuta Jurnal Akuntansi dan Keuangan Bursa : Jurnal Ekonomi dan Bisnis Populer: Jurnal Penelitian Mahasiswa Profit: Jurnal Manajemen, Bisnis dan Akuntansi Jurnal Ekonomi, Manajemen, Akuntansi Inisiatif: Jurnal Ekonomi, Akuntansi Dan Manajemen Moneter : Jurnal Keuangan dan Perbankan Indonesian Journal of Advanced Research (IJAR) Jurnal Penelitian Ilmu Ekonomi dan Keuangan Syariah JEBD Mimbar Administrasi International Journal of Economics, Management and Accounting
Rahmi Syahriza
Universitas Islam Negeri Sumatera Utara
Religion Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Public Health Social Sciences Other

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Journal : EKSYA: Jurnal Ekonomi Syariah

 1 
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH ASURANSI JIWA PADA MASA PANDEMI COVID-19 (STUDI KASUS PT ASURANSI JIWA SYARIAH BUMI PUTERA CABANG MEDAN) Dita Marisa; Tuti Anggraini; Rahmi Syahriza
EKSYA : Jurnal Ekonomi Syariah Vol 4 No 2 (2023): JURNAL EKSYA: JURNAL EKONOMI SYARIAH
Publisher : Program Studi Ekonomi Syariah Sekolah Tinggi Agama Islam Negeri Mandailing Natal

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56874/eksya.v4i2.1227

Abstract

This study aims to determine the effect of service quality on life insurance customer satisfaction during the Covid-19 pandemic (a case study of PT Asuransi Jiwa Syariah Bumiputera Medan Branch), with a sample size of 88 customers. The type of data used in this research is quantitative data. The data collection technique used is through a questionnaire. Analysis prerequisite tests include normality test, multicollinearity test, and heteroscedasticity test. Data analysis techniques using the t test, f test, multiple linear regression and test the coefficient of determination.The results showed that (1) there was a positive and significant effect of Tangible indicators on Customer Satisfaction of Life Insurance PT Asuransi Jiwa Syariah Bumiputera Medan Branch of 29.2%, (2) there was a positive and significant effect of Guarantee indicators on Customer Satisfaction of Life Insurance of PT Asuransi Jiwa Bumiputera Sharia Medan Branch of 37.9%, (3) there is a positive and significant effect of the Empaty indicator on Life Insurance Customer Satisfaction PT Asuransi Jiwa Syariah Bumiputera Medan Branch of 33.8%, (4) no significant effect on the Reliability indicator on Customer Satisfaction Life Insurance PT Asuransi Jiwa Syariah Bumiputera Medan Branch of -0.99%, (5) does not significantly influence the response indicator to Customer Satisfaction Life Insurance PT Asuransi Jiwa Syariah Bumiputera Medan Branch -0.33% (6) there is a positive and significant influence Tangible Evidence, Reliability, Response, Guarantee, and Empathy for Life Insurance Customer Satisfaction During the Covid-19 Pandemic PT Asuransi Jiwa Syariah Bumiputera Medan Branch with Fhitung 34,901.
Co-Authors Adelia Zahra Harahap afifa umami Agung Grafika Surbakti Ahmadi Juma Siregar Ainun Reska Alfaqih Tariq Aziziy Hasibuan Alya Mahpuja Nasution Alyaa Zafira Darmawan Amina Fitri Siregar Andri Wibowo Anjani Rizky Amelia Asyaadatun Nazila Selayan Ayu Wulandari S Tanjung Azlia Fahira Chessara Addina Chuzaimah Batubara dea rahmadiani rahmadiani Dela Alfani Deri Arifin Nur Marpaung Dita Aprilia Dita Marisa Elvira Maisyaroh Farah Indah Azhari Fatwa Nasya Al Hadi Fauzi Arif Lubis Gilang Alif Muhammad Hafnisa Hafnisa Hendra Harmain ika annisa annisa Indah Purnama Batubara Indah Sri Utami Zebua Indry_Anggraini Putri Jihan Atiqah Pane Kamilah, K Khairani Br Barus Lilis Pujiyanti M. Bay Hakqi Manik M. Iqbal Nawawi Marliyah Marni Siregar Marni Susi Susanti Harahap Maryam Batubara Meliyani Meliyani Moch Rizfani Rifqi Muhammad Rizqi Fithrah Harahap Muhammad Syahbudi Muhammad Yafiz Mutiara Azhari Nadila Irdayanti Nadra Khalizah Siregar Nashrillah MG Nashrillah MG Nur Ahmadi Bi Rahmani Nur Widya Ningsih Nurasiah Nurasiah Nurbaiti Nurbaiti Nuri Aslami Nurjannah Nurjannah Nursantri Yanti Nurul Inayah Rahma Syafitri Ridho Fachrozie Rika Raihana Rina Syahfitri Rizka Amalia Lubis Santri Yani Zainta Sekar Sari Sinta Lestari Harahap Siti Hot Nita Hasibuan Siti Khodijah Siti Nur Elida Asma Hari Syarifah Ayu Utami Sinulingga Tasya Fauza Lubis Tri Inda Fadhila Rahma Tuti Anggraini Widia Angraini Yanti Mayasari Lubis Yenni Samri Juliati Nasution Yolanda Tawabina Yusrizal Zulfitri Zulfitri