Article Per Year (5 Year)
p-Index From 2019 - 2024
2.59
P-Index
This Author published in this journals
All Journal IJCCS (Indonesian Journal of Computing and Cybernetics Systems) JurTI (JURNAL TEKNOLOGI INFORMASI) JURTEKSI JTIULM (Jurnal Teknologi Informasi Universitas Lambung Mangkurat) Reswara: Jurnal Pengabdian Kepada Masyarakat JURPIKAT (Jurnal Pengabdian Kepada Masyarakat) Djtechno: Jurnal Teknologi Informasi Jurnal SAINTIKOM (Jurnal Sains Manajemen Informatika dan Komputer) DEVICE : JOURNAL OF INFORMATION SYSTEM, COMPUTER SCIENCE AND INFORMATION TECHNOLOGY Jurnal Pengabdian Masyarakat
Zelvi Gustiana
Universitas Dharmawangsa
Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Public Health Social Sciences

Published : 16 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : IJCCS (Indonesian Journal of Computing and Cybernetics Systems)

 1 
Applying Data Mining to Classify Customer Satisfaction using C4.5 Algorithm Decision Tree J. Prayoga; Zelvi Gustiana; Sabrina Aulia Rahmah
IJCCS (Indonesian Journal of Computing and Cybernetics Systems) Vol 17, No 2 (2023): April
Publisher : IndoCEISS in colaboration with Universitas Gadjah Mada, Indonesia.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/ijccs.83535

Abstract

Tight business competition demands business actors to make responsive, timely decisions to survive the uncertainty. Food business, especially cafes, has emerged as one of the most popular business types recently.  One cafe concept that draws most customers' interest is modern concepts, friendly service, and affordable prices. Finn Coffee is one of the cafes providing a range of foods and beverages, especially coffee-based beverages. Customer satisfaction defines one's feelings when comparing performance. It denotes customer's responses to their satisfied needs. The term satisfaction itself is described as one's happy expression after receiving a quality product with affordable price and satisfying quality. The present study aimed to analyze cafe customer satisfaction using the C4.5 algorithm with predetermined criteria. Customer satisfaction was classified using C4.5. The algorithm displays the level of customer satisfaction based on the customers' response to the Google form distributed by the cafe employees/owner.
Co-Authors Afni Nia Sari Alfirah Amin, Afriadi Bustami Bustami Dicky Kurniawan Elyas, Ananda Hadi Endri Dores Hendri Ahmadian Ibnu Rusydi Jhon Simon Jovi Antares M Wahyu Sembaga M. Arif Rahman M. Arif Rahman Rusydi, Ibnu Sabrina Aulia Rahmah Salamah Salamah T.M Johan Welnof Satria Zulham Zulham