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All Journal Tata Kelola Journal of Management Sains (JMS) Paradoks : Jurnal Ilmu Ekonomi
Nasir Hamzah
Universitas Muslim Indonesia
Economics, Econometrics & Finance Social Sciences

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Journal : Tata Kelola

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Pengaruh Motivasi, Kompetensi, dan Lingkungan Kerja terhadap Kinerja Pegawai Kariyamin Kariyamin; Nasir Hamzah; Niniek Lantara
Tata Kelola Vol. 7 No. 1 (2020): Tata Kelola (Januari - Juni)
Publisher : Magister Manajemen Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (344.249 KB) | DOI: 10.52103/tatakelola.v7i1.65

Abstract

Penelitian ini bertujuan untuk menguji sejauh mana pengaruh motivasi, kompetensi, dan lingkungan kerja terhadap kinerja pegawai Badan Pengelola Pajak dan Retribusi Daerah Kota Kendari Sulaweis Tenggara. Pengumpulan data dilakukan melalui penyebaran kuesioner dan dilaksanakan pada 33 pegawai Badan Pengelola Pajak dan Retribusi Daerah Kota Kendari Sulaweis Tenggara. Analisis data pada penelitian ini menggunakan bantuan program SPSS versi 24. Teknik sampling yang dipakai adalah metode sensus dan teknik pengujian data yang digunakan dalam penelitian ini meliputi Uji asumsi klasik dan analisis regresi linier berganda, untuk menguji dan membuktikan hipotesis penelitian. Hasil analisis menunjukkan bahwa secara simultan motivasi, kompetensi, dan lingkungan kerja berpengaruh terhadap kinerja pegawai dan secara parsial yang berpengaruh dominan terhadap kinerja pegawai adalah motivasi. This study aims to examine the extent of the influence of motivation, competence and work environment on the performance of employees of the Southeast Sulawesi Sulaweis City Kendari Management and Retribution Agency. Data collection was carried out through questionnaires and was carried out on 33 employees of the Southeast Sulawesi Sulaweis City Regional Tax and Retribution Management Agency. Data analysis in this study used SPSS version 24. The sampling technique used was the census method and data testing techniques used in this study include the classic assumption test and multiple linear regression analysis, to test and prove the research hypothesis. The analysis shows that simultaneous motivation, competence, and work environment influence employee performance and partially the dominant influence on employee performance is motivation.
Pengaruh Kualitas Layanan Terhadap Kepuasan dan Loyalitas Nasabah Pada PT Bank Negara Indonesia (Persero) Tbk Unit Siwa Kabupaten Wajo Muh. Syaiful Islam; Nasir Hamzah; Amir Mahmud
Tata Kelola Vol. 7 No. 2 (2020): Tata Kelola (Juli - Desember)
Publisher : Magister Manajemen Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1275.675 KB) | DOI: 10.52103/tatakelola.v7i2.153

Abstract

Tujuan penelitian ini adalah untuk menganalisis pengaruh kualitas layanan melalui (Tangible, Reliability, Responsiveness, assurance, Emphaty) terhadap kepuasan nasabah. Untuk menganalisis pengaruh layanan melalui Tangible, Reliability, Responsiveness, assurance, Emphaty) terhadap loyalitas nasabah. Untuk menganalisis pengaruh kepuasan nasabah terhadap loyalitas. Untuk menganalisis kualitas layanan (Tangible, Reliability, Responsiveness, assurance, Emphaty) melalui kepuasan nasabah pada PT Bank Negara Indonesia (Persero), Tbk Unit Siwa Kabupaten Wajo. Untuk mengimplemasikan tujuan tersebut maka digunakan analisis deskriptif, uji validitas dan uji reliabilitas, uji asumsi klasik, analisis jalur. Hasil penelitian menemukan bahwa kualitas layanan melalui bukti fisik, kehandalan, daya tanggap, jaminan dan empati berpengaruh postif dan signifikan terhadap kepuasan nasabah. Kualitas layanan melalui bukti fisik, kehandalan, daya tanggap, jaminan dan empati berpengaruh positif dan signifikan terhadap loyalitas nasabah. Hasil uji mediasi yang menunjukkan bahwa kepuasan nasabah tidak dapat memediasi pengaruh kualitas pelayanan melalui bukti fisik, kehandalan, daya tanggap, jaminan dan empati terhadap loyalitas nasabah pada PT Bank Negara Indonesia (Persero), Tbk Unit Siwa Kabupaten Wajo. The purpose of this study is to analyze the effect of service quality through (Tangible, Reliability, Responsiveness, Assurance, Emphaty) on customer satisfaction. To analyze the influence of services through Tangible, Reliability, Responsiveness, assurance, Emphaty) on customer loyalty. To analyze the effect of customer satisfaction on loyalty. To analyze service quality (Tangible, Reliability, Responsiveness, assurance, Emphaty) through customer satisfaction at PT Bank Negara Indonesia (Persero), Tbk. Siwa Unit in Wajo Regency. To implement these objectives, descriptive analysis, validity test and reliability test, classic assumption test, path analysis are used. The results of the study found that service quality through physical evidence, reliability, responsiveness, assurance and empathy had a positive and significant effect on customer satisfaction. Quality of service through tangible, reliability, responsiveness, assurance and empathy has a positive and significant effect on customer loyalty. The mediation test results show that customer satisfaction cannot mediate the effect of service quality through tangible, reliability, responsiveness, assurance and empathy for customer loyalty at PT Bank Negara Indonesia (Persero), Tbk. Siwa Unit in Wajo Regency.
Co-Authors A. M. Hasbi Amir Mahmud Asraf Asraf Junaidin Zakaria Kariyam - Maryam Odja Muchtar Lamo Muh. Syaiful Islam Muhammad Alamsyah Ramli Muhammad Ismail Rizqi Massarapa Niniek Lantara Syahnur Said Zainal Arifin