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All Journal MEDIA BINA ILMIAH Jurnal Bisnis dan Kewirausahaan SOSHUM : Jurnal Sosial dan Humaniora [Journal of Social Sciences and Humanities] International Journal of Glocal Tourism International Journal of Travel, Hospitality and Events Journal of Applied Sciences in Travel and Hospitality Jurnal Penelitian Pendidikan Indonesia

Ni Made Sudarmini

Politeknik Negeri Bali

Author-ID : 3547858

Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Social Sciences Transportation Other

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Intrinsic-Extrinsic Motivation and Work Performance of Hotel and Spa Employee I Putu Sudana Sunario Adi Putra; I Gede Mudana; I Ketut Sutama; Ni Made Sudarmini
International Journal of Glocal Tourism Vol. 1 No. 1 (2020): International Journal of Glocal Tourism - September 2020
Publisher : Catuspata Press

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Purpose: This research is to know the application of intrinsic motivation and extrinsic motivation to improve the performance of employees of a 4 star hotel and spa in Kuta, Bali, Indonesia. Research methods: Data obtained through observations, interviews, and questionnaires for 52 employees of the hotel and spa. The sampling technique used is proportional stratified random sampling. The analysis technique used is multiple linear regression. Findings: Intrinsic motivation (X1) has a positive effect on performance with a beta coefficient value of 0.393 having a positive value and a significance value of 0.003. Extrinsic motivation (X2) has a positive effect on performance with a beta coefficient value of 0.362 having a positive value and a significance value of 0.000. The test results for F arithmetic show the value of F is 54,833 and the significance value is 0,000. Implication: It is expected that the company is able to carry out their duties properly in improving the performance of their employees, one of which is by motivating the employees.

Implementing SOP to Improve Butler Performance Ni Made Wulan Dwi Artini; I Ketut Suarja; I Gde Agus Jaya Sadguna; Ni Made Sudarmini
International Journal of Glocal Tourism Vol. 1 No. 1 (2020): International Journal of Glocal Tourism - September 2020
Publisher : Catuspata Press

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Purpose: The research is to determine whether the implementation of standard operating procedure (SOP) can improve the performance of a butler in a hotel located in Jimbaran tourist area, Bali, Indonesia, and find out the efforts that can be applied to improve the performance of the butler employees. Research methods: This research uses descriptive qualitative method using data collection methods such as observation method by directly observing how a hotel butler handles guests. An interview is done to butler employees, head butler and room division manager; and finally using questionnaires given to all butlers. Findings: All butler of the hotel executes the SOP accordingly and correctly and have also worked optimally. The implementation of the SOP that are well implemented by butler employee has a positive impact on employee performance thus they can work thoroughly, disciplined, and in an organized manner. Implication: SOP is very important to be implemented by butler to improve the performance of butler employees at the hotel.

Training Program and its Influence to Hotel Employee Performance Putu Radharani Paramitha Sai Ishvari; I Gede Mudana; I Nyoman Rajin Aryana; Ni Made Sudarmini
International Journal of Glocal Tourism Vol. 1 No. 2 (2020): International Journal of Glocal Tourism - December 2020
Publisher : Catuspata Press

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Purpose: This research aims to determine how much the influence of the training application based on need in increasing employee performance at a 5 star hotel in Nusa Dua tourist area, Kuta Selatan, Badung, Indonesia. Research methods: The technique of sample collection that used is simple random sampling with 50 employees of the hotel. The analysis technique used is simple linear regression. Findings: There was a positive influence from training to employee performance. The hypothesis test result shows training (X) had a positive influence to employee performance (Y). This is also shown through t-test value is (12,539) > t table (4,030) which is mean Ho rejected and Ha accepted. Implication: The training must be provided so that employees can work more efficiently and speed up time at work.

The Front Office Strategy on Service Quality Improvement Made Windy Septariani; I Gusti Putu Sutarma; Made Sudiarta; Ni Made Sudarmini
International Journal of Glocal Tourism Vol. 1 No. 2 (2020): International Journal of Glocal Tourism - December 2020
Publisher : Catuspata Press

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Purpose: This research aims to determine the strengths, weaknesses, opportunities, and threats in improving the quality of service to guests staying at 5 star hotel in Seminyak, Kuta, Badung, Bali. Research methods: The method of data analysis is a descriptive qualitative, descriptive quantitative, the matrix of IFAS, EFAS, IE Matrix, and SWOT analysis (strength, weakness, opportunity, and threat). This research sample uses 27 people coming from the management and team of Front Office Department. Findings: The results of this analysis show that there are internal and external factors affecting the improvement of the quality of front office services that get from the results of the questionnaire and interviews. Implication: The advice that can be given is to maintain cleanliness in the villa area to avoid complaints and add staff to the front office to help accelerate operational activities.

Strategi Marketing Mix Melalui Community Based pada Agro-tourism di Gianyar Bali Ni Made Sudarmini; Ni Made Rai Sukmawati; Ni Wayan Sukartini; Ni Putu Somawati; Nyoman Indah Kusuma Dewi
Jurnal Bisnis dan Kewirausahaan Vol 16 No 2 (2020): JBK-Jurnal Bisnis dan Kewirausahaan
Publisher : P3M Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31940/jbk.v16i2.1994

Tujuan penelitian ini adalah merumuskan strategi marketing mix melalui community based pada agro-tourism (CBAT) di Gianyar, Bali, Data dikumpulkan dengan menggunakan kuesioner, wawancara, observasi dan studi pustaka. Data kuesioner yang diperoleh kemudian dianalisis dengan menggunakan matriks IFE, EFE, IE dan SWOT. Hasil analisis menunjukkan bahwa CBAT yang ada di Gianyar berada pada sel II dari matriks IE (growth strategy) dengan pengembangan produk melalui diferensiasi atau inovasi dengan strategi alternatif yang bisa dilakukan adalah memperluas pasar, menambah keragaman produk, meningkatkan pelayanan, penetapan harga, meningkatkan promosi dan memperbaiki kualitas SDM. Beberapa saran dapat diberikan untuk perbaikan usaha ke depannya yaitu menambahkan atraksi seperti cooking class, memanfaatkan e-commerce (media sosial, web) untuk promosi, menjalin kerjsama dengan biro perjalanan yang ada, mengikutsertakan karyawan pada pelatihan-pelatihan yang diadakan oleh pemerintah/lembaga pendidikan, membuat paket-paket untuk liburan sekolah, dan memberikan service yang lebih memuaskan kepada tour guide seperti memberikan fee guide.

SIKAP DOGMATIS WISATAWAN JEPANG TERHADAP PAKET TRIAL YOGA DI BAGUS JATI HEALTH & WELL BEING RETREAT I Gusti Made Wendri; Ni Putu Somawati; Ni Made Sudarmini
Soshum: Jurnal Sosial dan Humaniora Vol 3 No 1 (2013): March 2013
Publisher : Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (79.16 KB)

There are many factors causing the visitors to take decision of buying a product, the factors of which are ; internal factors, external factors, full factors, and inovations. As the result of this research, I, the researcher found that the internal factors have much influence on the desicion of the tourist in buying the Spa product of Bagus Jati Health and wellbeing Retreat. The primary datas are colleted by using structural as well as indepth interview to the visitor met accidently who were involving in the Trial Yoga Package, to the Yoga’s instructur,and the Spa therapist The datas then analized by descriptive qualitative, by which describing the datas found as it is,by constrasting the similarity and the difference relationship among.The other factors is also the inovation conduct by the management in creating the package, also has its important role in penetrating the culture of the jepanese, who are fanatic to their culture. The result of the datas have already processed will answer the purpose of this research.

HUMAN RESOURCE SUPPORTING COMMUNITY-BASED TOURISM Ni Made Ernawati; IG Fajar Pranadi Sudhana; Ni Made Sudarmini
MEDIA BINA ILMIAH Vol 13, No 3: Oktober 2018
Publisher : BINA PATRIA

Artikel ini membahas tentang proses pengembangan sumber daya manusia pendukung pariwisata berbasis masyarakat (PBM) di Desa Pohsanten Kabupaten Jembrana Propinsi Bali Indonesia. PBM masih berada pada tahap awal pengembangan dan kompetensi bidang kepariwisataan masih kurang. Artikel dikembangkan berdasarkan pada hasil observasi dan partisipasi langsung yang dilaksanakan pada saat pegabdian masyarakat yang dilaksanakan oleh penulis bersama anggota tim pengembangan lainnya dari Jurusan Pariwisata Politeknik Negeri Bali. Pengembangan sumber daya manusia pendukung kepariwisataan terdiri dari aktivitas untuk membentuk pemahaman, training dan workshop berkenaan dengan berbagai kompetensi pendukung operasional PBM. Pengembangan sumber daya manusia yang diselenggarakan, menunjukan hasil yang cukup substasial, ini terlihat dari kemampuan yang ditunjukan oleh masyarakat dalam memberikan pelayanan yaitu: menyiapkan makan dan minum, menyediakan penginapan bagi pengunjung, dan mengorganisasikan kegiatan berwisata di Desa Pohsanten. Namun demikian keterampilan yang baru tumbuh masih perlu dipertajam dan dilatih untuk mencapai tingkat sumber daya manusia bidang kepariwisataan yang professional. Diharapkan, hasil studi dapat dimanfaatkan sebagai masukan bagi stakeholders PBM dalam menyediakan produk dan jasa yang berkualitas bidang kepariwisataan khususnya PMB. Secara akademik hasil penelitian akan menambah referensi kajian kepariwisataan terutama yang terkait dengan sumber daya manusia pendukung PBM.

Cleanliness, Health, Safety, and Environment Sustainability (CHSE) Implementation in Housekeeping Department Ni Kadek Anik Evryastuti; I Gusti Agung Mas Krisna Komala Sari; I Ketut Suarja; I Ketut Suja; Ni Made Sudarmini
International Journal of Travel, Hospitality and Events Vol. 1 No. 1 (2022): International Journal of Travel, Hospitality and Events
Publisher : The Postgraduate School of Tourism Sahid Polytechnic

ABSTRACT Purpose: This study was conducted to determine the application of SOP (standard operating procedures) in the Housekeeping Department before the Covid-19 pandemic and after being certified CHSE (cleanliness, health, safety, and environmental sustainability at the Renaissance Bali Uluwatu Resort & Spa Hotel, Bali, Indonesia. Research methods: The study uses a qualitative descriptive method using narrative analysis of data sources. The interviews and the informants are addressed were executive housekeepers, housekeeping supervisors, and housekeeping staff at the Renaissance Bali Uluwatu Resort & Spa Hotel. Results and discussion: There was a significant difference between the application of SOP in the Housekeeping Department (room attendant, public area attendant, and laundry station) before the covid-19 pandemic and after being certified CHSE at the Renaissance Bali Uluwatu Resort & Spa Hotel. Implication: There are significant differences in the application of SOP at the Renaissance Bali Uluwatu Resort & Spa Hotel after being certified CHSE in the room. Keywords: standard operating procedures, CHSE, housekeeping department.

Human resources efforts to improve employee performance at JW Marriott Surabaya Shenia Dwi Virdanty; Nyoman Mastiani Nadra; Ni Made Sudarmini; Ni Wayan Wahyu Astuti; Ni Made Rai Erawati
Journal of Applied Sciences in Travel and Hospitality Vol. 5 No. 1 (2022): JASTH: Journal of Applied Sciences in Travel and Hospitality
Publisher : Unit Publikasi Ilmiah, P3M, Politeknik Negeri Bali

Human resources are the first elements of an organization. This study aims to find out and analyze the efforts made by the human resource (HR) department in improving the employee performance of JW Marriott Surabaya. This research was conducted to Human Resources, they are Assistant HR and Training Manager and Human Resources Coordinator took using Purposive Sampling technique, which is considered to know the efforts to improve employees’ performance. Data collection techniques by using observation, interviews, documentation, and studies literature. Data analysis in this study uses a qualitative method with technical triangulation analysis. The results showed that performance improvement efforts began with, employee placement, training and development, discipline in employee attendance, and the provision of salaries and compensation to employees but the need for supervision, multiplying variants of methods in training, and acting decisively to employees who are less disciplined to existing regulations.

Tri Hita Karana Implementation Model in The Front Office Department at The Infinity8 Bali Hotel Ni Kadek Jumiati Parwati; I Gede Mudana; Ni Made Sudarmini; Cokorda Istri Sri Widhari
International Journal of Glocal Tourism Vol. 3 No. 4 (2022): International Journal of Glocal Tourism - December 2022
Publisher : Yayasan Sinergi Widya Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58982/injogt.v3i4.266

Purpose: The purpose of this study was to know the implementation of Tri Hita Karana model applied in the Front Office Department at The Infinity8 Bali Hotel which is analyzed based on three variables of Tri Hita Karana, namely parhyangan, pawongan, and palemahan. Research methods: The data collection methods used were observation, questionnaires, Focus Group Discussion, and documentation. The data analy-sis method used is descriptive qualitative through data reduction, data presen-tation, and drawing conclusions. Findings: The implementation of Tri Hita Karana in the Front Office Depart-ment at The Infinity8 Bali Hotel is very suitable to be implemented as a whole with a total of 100% for Parhyangan, 93% for Pawongan, and 95% for Palemahan. Implication: The efforts that can be made to make the implementation of Tri Hi-ta Karana continues to be carried out consistently, namely Parhyangan by providing opportunities for employees to worship and apply religious values with mutual respect; Pawongan by giving rights and obligations to employees, the surrounding com-munity, and hotel guests; and Palemahan by building a harmonious relationship with the environmental sector, utilizing energy sources efficiently, and minimizing the use of materials that are harmful to the environment.

Co-Authors Cokorda Istri Sri Widhari Gede Ginaya Gede Ginaya Gede Ginaya I Gde Agus Jaya Sadguna I Gede Arimbawa I Gede Mudana I Gusti Agung Mas Krisna Komala Sari I Gusti Made Wendri I Gusti Putu Sutarma I Ketut Suarja I Ketut Suja I Ketut Sutama I Nyoman Rajin Aryana I Putu Sudana Sunario Adi Putra Ida Ayu Kade Werdika Damayanti IG Fajar Pranadi Sudhana Linna Sagitarini Made Sudiarta Made Windy Septariani Ni Kadek Anik Evryastuti Ni Kadek Jumiati Parwati Ni Made Ernawati Ni Made Rai Erawati Ni Made Rai Sukmawati Ni Made Wulan Dwi Artini Ni Nyoman Triyuni Ni Putu Pande Dian Satya Dewi Ni Putu Somawati Ni Putu Wiwiek Ary Susyarini Ni Wayan Sukartini Ni Wayan Wahyu Astuti Nyoman Indah Kusuma Dewi Nyoman Mastiani Nadra Putu Radharani Paramitha Sai Ishvari Shenia Dwi Virdanty

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