Article Per Year (5 Year)
p-Index From 2019 - 2024
2.155
P-Index
This Author published in this journals
All Journal IJEBD (International Journal Of Entrepreneurship And Business Development) IJIEEB : International Journal of Integrated Education, Engineering and Business ATESTASI : Jurnal Ilmiah Akuntansi CAHAYA AKTIVA GREENOMIKA Jurnal Mahasiswa Manajemen
Joko Suyono
Universitas Narotama
Automotive Engineering Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Social Sciences

Published : 14 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Jurnal Mahasiswa Manajemen

 1 
Anteseden Kepuasan Pelanggan: Kualitas Pelayanan, Profesionalisme Kerja, Promosi Joko Suyono; Sukaris Sukaris; Didin Saputra
Jurnal Mahasiswa Manajemen Vol 2 No 02 (2021): Jurnal Mahasiswa Manajemen
Publisher : Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (415.707 KB) | DOI: 10.30587/mahasiswamanajemen.v2i02.3676

Abstract

Abstract Background – for service companies such as banks, customer satisfaction is very vital and basically every company, especially service companies, always strive to improve customer satisfaction. High customer satisfaction can increase profits. For this reason, in this study, several factors are discussed which are antecedents of customer satisfaction. Objective - This study aims to analyze the effect of service quality, work professionalism, and service quality on customer satisfaction, either partially or simultaneously. Design / methodology / approach – the population in this study were customers of Bank Jatim Hospital Dr. Branch. Soetomo Surabaya with a total of 2,400 customers. The technique for determining the number of samples uses the Slovin formula and from a population of 2,400 customers, 96 customers are obtained as research samples. The sampling technique used random sampling with a lottery system. Data analysis was done by using multiple linear regression test. Findings – The results of the study show that service quality, work professionalism, and service quality affect customer satisfaction, either partially or simultaneously. Research implication – The results of this study can be used as a reference by companies, especially the banking industry to improve customer satisfaction by paying attention to antecedent factors in the form of service quality, work professionalism, and service quality. Limitations – The population of this research is limited to Bank Jatim, for generalization it is necessary to do research with a wider scope and involve several banks as the population.
Co-Authors Abdul Thalib Bin Bonn Abdul Thalib Bin Bonn Agus Dwi Sasono Agus Sukoco Ani Wulandari Arasy Alimudin Arthur Daniel Limantara Ayu Lucy Larassaty Bambang Subiyanto Che Zalina Zulkifli Damarsari Ratnasahara Damarsari Ratnasahara Elisabeth Damarsari Ratnasahara Elisabeth Damarsari Ratnasahara Elisabeth Dian Purnamasari Didin Saputra Eriet Erawati Farah Nurmalia Damayanti Febriani Galih Saputro Mohd Fauzi Sedon Mohd Zahuri Khairani Muhammad Fuad Arisuddin Nor Azril Mohd Ghazali Novi Darmayanti Novi Nurlaini Nurul Aini Nurul Kamaril Rully Restiningrum Sukaris Talisa Qamara Wahyu Eko Pujianto