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Persepsi Nasabah Tentang Ketanggapan, Keramahan, Kehandalan, Komunikasi, Dan Mengerti Nasabah Terhadap Pelayanan Bagian Prioritas PT. Bank Central Asia Surabaya Arasy Alimudin, ; I Putu Artaya,
Bisnis dan Manajemen Vol 1, No 2 (2009)
Publisher : Bisnis dan Manajemen

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Abstract

Object of this research in one of famous bank in Surabaya which is PT Bank Central Asia, with qualitative research type, cause to know how customer bank perception about service that Bank Central Asia give to customer which is service a main point of customer satisfaction. Perception that tray to measurement using qualitative approach’s: responsiveness, communication, durability, hospitality, and understanding customer has satisfaction ones each other during servicing customer. All populations are 1030 customer, take a sample 40 customer which is customer who has deposit 500million rupias
Strategi Membangun Capaian Pembelajaran Mahasiswa Melalui Internalisasi Nilai-Nilai Perguruan Tinggi Alimudin, Arasy
Dirāsāt: Jurnal Manajemen dan Pendidikan Islam Vol 3, No 1 (2017)
Publisher : Dirāsāt: Jurnal Manajemen dan Pendidikan Islam

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (361.2 KB)

Abstract

In its operation,Narotama University internalizes this value to each membersin the organization, especially the studentsandinvolves them in the development of the value itself, to increase their sense of belonging to the university.Internalization of the value could be a major competitive edge in supporting students attain their maximum learning outcomes. Narotama Universitydevelop a model of value internalization for the aforementionedpupose that are : mappingstudent’s basic character and education assesment, directing them to thelearning outcomes of the study program that suit them best; provides various training and activities that will enhance student’semotional and spiritual quotient; nurturing a good student-lecturer communication in the learning process with guidance and consultation until they meet the learning outcomes; conducting an edutainment learning methods with a clear and transparant assesment system.The tracer study results confirmed a success upon the efforts. Graduates of Narotama University are highly employable, 86% of them only takes 0-3 months to get a job. A total of 62.5% of respondents have a job corresponding to their field of study.
Peran Sistem Manajemen Kinerja, Kompetensi Pegawai dan Promosi Jabatan dalam Meningkatkan Kinerja Pegawai Alimudin, Arasy
Jurnal Ekonomi Modernisasi Vol. 13 No. 3 (2017): Oktober
Publisher : Fakultas Ekonomika dan Bisnis, Universitas Kanjuruhan Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (482.78 KB) | DOI: 10.21067/jem.v13i3.2023

Abstract

The purpose of research to determine the factors that affect employee performance. The study is conducted at Rumah Sakit Mata Jawa Timur. Respondents numbered 70 people other than doctors. Analytical technique used is SEM PLS that test the causal relationship between variables. The results show that the performance management system and employee competence do not affect on the performance. Performance management system and employee competence affect on promotion position. Promotion position affect the performance of employees. The finding is performance management system can not improve the performance of employees if not supported by incentives to employees. Suggestions for further research to test incentive variables as variable that mediates the relationship between performance management systems and employee performance.
Model of Customer Value Approach for Improving Satisfaction of the Hospital Patients Alimudin, Arasy
Sinergi : Jurnal Ilmiah Ilmu Manajemen Vol. 7 No. 2 (2017)
Publisher : Economic and Bussiness Faculty, Dr Soetomo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1055.841 KB) | DOI: 10.25139/sng.v7i2.365

Abstract

Health service is highly demanded by public therefore it need to be balanced with the development of health care providers. The development of health care provider plays important role in determining service satisfaction. Hospitals which are unable to provide excellent quality service will loss customer value trust which lead to customer dissatisfaction.The present study aims to examineimpact of service quality and confidence in the value of patientinrelated to patient satisfaction. The present study utilizes 100 patients of inpatient hospital clinic in Surabaya as respondents in which the daya is analyzed by using SEM analysis technique. The result shows that direct effect of service quality on satisfaction is smaller than the indirect effect of service quality on customer satisfaction through value. Furthermore, direct effect of trust on satisfaction is smaller than indirect effect of trust on satisfaction through customer value.
Purchase Decisions for Victory One Racing Motorcycle Variations in Surabaya Muhammad Faiz Athoillah; Arasy Alimudin; Ani Wulandari
Journal of World Conference (JWC) Vol. 3 No. 6 (2021): November 2021
Publisher : NAROTAMA UNIVERSITY, Indonesia

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Abstract

This study aims to determine the analysis of the influence of electronic word of mouth, discounts, and social media advertisements either simultaneously or partially on the purchasing decisions of the Victory Onr Racing motorcycle variation product in Surabaya. This research is a quantitative research. The population of this study are consumers who use the product victory one racing in Surabaya. The sampling technique used was purposive sampling (respondents based on predetermined criteria), with a total of 97 people as samples. The data collection technique used is a questionnaire, and the data analysis technique used is multiple linear regression analysis with the help of the SPSS program. The results show that, the significant probability number of E-WoM (0.043) < (0.05) so that the E-WoM variable has a significant influence on purchasing decisions, the significant probability of Discount (0.023) < (0.05) so that the Discount variable has a significant influence on purchasing decisions, the probability number is significant for social media advertising (0.003) < (0.05) so that the social media advertising variable has a significant influence on purchasing decisions. This means that the variables of E-Wom, Discounts, and Social Media Advertising partially have a significant effect on purchasing decisions.electronic word of mouth
Analisis Pencapaian Strategi Menggunakan Balanced Scorecard Arasy Alimudin
Jurnal Pendidikan Ekonomi Dan Bisnis (JPEB) Vol 5 No 2 (2017): Jurnal Pendidikan Ekonomi & Bisnis (DOAJ Indexed)
Publisher : Faculty of Economics, State University of Jakarta.

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (434.328 KB) | DOI: 10.21009/JPEB.005.2.6

Abstract

The purpose of this research is measurement strategy achievement of public education office of surabaya city using Balanced Scorecard as a measurement tool based on financial perspective, internal business process perspective, customer perspective, and learning and growth perspective. The research approach used is descriptive qualitative by using the method of observation and interview and then analyzed by giving an overview of the performance of the strategy undertaken and explain systematically. The stages of the analysis include weighting performance to measure the number of indexes, which consists of Major Performance Indicator Achievement Index (IKU), Strategic Target Value (NSS), Performance Perspective Value (NKP), Unit Performance Value (NKU). Based on the achievement of strategy using balanced scorecard on the strategy used by Surabaya Education Department in improving the quality of education in Surabaya has been achieved well this is indicated by the achievement of Unit Performance Value of 102.31% which means it has met the target set 100%. Keyword :Strategy Achievement, Balanced Scorecard, Performance
THE LEADERSHIP STYLE MODEL THAT BUILDS WORK BEHAVIOR THROUGH ORGANIZATIONAL CULTURE Arasy Alimudin; Agus Sukoco
JURNAL LENTERA : Kajian Keagamaan, Keilmuan dan Teknologi Vol 16 No 1 (2017): March 2017
Publisher : LP2M STAI Miftahul 'Ula (STAIM) Nganjuk

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29138/lentera.v16i1.272

Abstract

The changes in organizational culture and work behavior is an important process for companies to survive in competition. And a change of leadership that is part of the change will pose challenges and reactions to the interests of its human resources. The research approach used quantitative research and included explanatory research to explain the causal relationship among variables through hypothesis testing with partial least squares path modeling (PLS-SEM) analysis technique. The results showed the influence of leadership style on positive work behavior but not significant. Reward and punishment no significant effect on work behavior. The organizational culture had a positive and significant effect on work behavior. The leadership style had a positive and significant effect on organizational culture. The reward and punishment had positive and significant effect on organizational culture. The findings of this study showed that participative leadership style model using reward and punishment mechanism could improve work behavior and organizational culture.
Strategi Membangun Capaian Pembelajaran Mahasiswa Melalui Internalisasi Nilai-Nilai Perguruan Tinggi Arasy Alimudin
Dirasat: Jurnal Manajemen dan Pendidikan Islam Vol 3, No 1 (2017)
Publisher : Universitas Pesantren Tinggi Darul 'Ulum

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26594/dirasat.v3i1.1008

Abstract

In its operation,Narotama University internalizes this value to each membersin the organization, especially the studentsandinvolves them in the development of the value itself, to increase their sense of belonging to the university.Internalization of the value could be a major competitive edge in supporting students attain their maximum learning outcomes. Narotama Universitydevelop a model of value internalization for the aforementionedpupose that are : mappingstudent’s basic character and education assesment, directing them to thelearning outcomes of the study program that suit them best; provides various training and activities that will enhance student’semotional and spiritual quotient; nurturing a good student-lecturer communication in the learning process with guidance and consultation until they meet the learning outcomes; conducting an edutainment learning methods with a clear and transparant assesment system.The tracer study results confirmed a success upon the efforts. Graduates of Narotama University are highly employable, 86% of them only takes 0-3 months to get a job. A total of 62.5% of respondents have a job corresponding to their field of study.
Analisis Pengaruh Penerapan Perspektif Balanced Scorecard Terhadap Peningkatan Kinerja UMKM Arasy Alimudin; Achmad Zakki Falani; Sri Wiwoho Mudjanarko; Arthur Daniel Limantara
Jurnal Ekonika : Jurnal Ekonomi Universitas Kadiri Vol 4, No 1 (2019): April 2019
Publisher : Universitas Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (155.973 KB) | DOI: 10.30737/ekonika.v4i1.337

Abstract

The research conducted on UMKM commercial sector which aims to determine how much the contribution of the Balanced Scorecard (BSC) implementation by using four perspectives: financial, customer, internal business process and learning and growth. The concept Balanced Scorecard is deemed in accordance with the consideration that the concept is able to balance short-term plan with long-term plans, as well as to balance financial performance with the performance of non-financial. In addition, The benefits from this research is that companies have an appropriate business strategy and work program that can face of such change, enabling it to maintain and expand its business in the future in accordance with the vision and mission.By using these research techniques, application of the BSC through four perspectives can contribute significantly to the company's performance. This is indicate that UMKM oriented continuously on efforts to maintain customer satisfaction to earn the trust of the quality of the product followed by their support productive and committed employees who will be able to deliver products / services efficiently, consistent and timely with using technology information that have an impact on the organization's ability to generate adequate financial returns. Penelitian yang dilakukan pada sektor komersial UMKM yang bertujuan untuk mengetahui seberapa besar kontribusi penerapan Balanced Scorecard (BSC) dengan menggunakan empat perspektif: keuangan, pelanggan, proses bisnis internal dan pembelajaran dan pertumbuhan. Konsep Balanced Scorecard dianggap sesuai dengan pertimbangan bahwa konsep ini mampu menyeimbangkan rencana jangka pendek dengan rencana jangka panjang, serta menyeimbangkan kinerja keuangan dengan kinerja non-keuangan. Selain itu, Manfaat dari penelitian ini adalah bahwa perusahaan memiliki strategi bisnis yang tepat dan program kerja yang dapat menghadapi perubahan tersebut, memungkinkan untuk mempertahankan dan memperluas bisnisnya di masa depan sesuai dengan visi dan misi. Dengan menggunakan teknik penelitian ini , penerapan BSC melalui empat perspektif dapat memberikan kontribusi signifikan terhadap kinerja perusahaan. Hal ini menunjukkan bahwa UMKM berorientasi terus menerus pada upaya mempertahankan kepuasan pelanggan untuk mendapatkan kepercayaan dari kualitas produk diikuti dengan dukungan mereka yang produktif dan berkomitmen karyawan yang akan mampu memberikan produk / jasa secara efisien, konsisten dan tepat waktu dengan menggunakan teknologi informasi yang berdampak pada kemampuan organisasi untuk menghasilkan pengembalian keuangan yang memadai.
Effect of Spiritual Leadership to Organizational Culture and Employee’s Loyalty Arasy Alimudin; Dahlia Septian; Agus Dwi Sasono; Ani Wulandari
JURNAL TERAPAN MANAJEMEN DAN BISNIS Vol 3, No 2 (2017): Volume 3 Number 2 (2017)
Publisher : STKIP Singkawang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26737/jtmb.v3i2.210

Abstract

Although the leader of the Society’s Eye Hospital, East Java has the characteristics of spiritual leadership as in the dimensions of spiritual leadership developed by Fry (2003) including vision, hope / faith, and altruistic love, however the level of employee turn over is still high. To address this problem, the research is using a quantitative causality approach and SEM PLS model as the data analysis technique used. The result of the research shows that there is a significant positive influence on spiritual leadership towards the organizational culture. A significant positive influence of organizational culture also seen on employee’s loyalty, and there is a positive but insignificant influence of spiritual leadership on employee’s loyalty.