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All Journal EQIEN - JURNAL EKONOMI DAN BISNIS Idaarah: Jurnal Manajemen Pendidikan INFOMATEK: Jurnal Informatika, Manajemen dan Teknologi Journal of Research in Business, Economics, and Education Jurnal Optimasi Teknik Industri (JOTI)
Hermita Dyah Puspita
Universitas Jenderal Achmad Yani
Religion Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Library & Information Science Mechanical Engineering Social Sciences Other

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Journal : Journal of Research in Business, Economics, and Education

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Measurement of Student Satisfaction Using Customer Satisfaction Index (CSI) Ragil Pardiyono; Hermita Dyah Puspita
Journal of Research in Business, Economics, and Education Vol. 2 No. 6 (2020): December Edition
Publisher : Kusuma Negara Business School

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Abstract

This study will measure the level of student satisfaction at a university in Bandung using a service quality model and student satisfactory inventory model. The measuring instrument used was a questionnaire with a sample of 100 respondents. Testing of measuring instruments by comparing the calculated r value (corrected item total correlation) with the r table. Reliability testing uses alpha values with table alpha values. Measuring the level of satisfaction using the customer satisfaction index (CSI). The results showed a CSI score of 94.04, which means that student satisfaction with campus services is very satisfied.
Co-Authors Anis Septiani Gianti Puspawardhani Ginanjar Abda’u Jahny Sastradiharja Oviyan Patra Ragil Pardiyono Ragil Pardiyono Ragil Pardiyono Resfi Siti Mulyasari Rizal Firdaus