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Journal : Jurnal Akuntansi Dan Manajemen

PENGARUH PENGHARGAAN, HUKUMAN DAN DISIPLIN KERJA TERHADAP KINERJA KARYAWAN (Studi kasus UD. Langgan Wajar Karaban) Euis Widiati; Alda Riza Merdekawati
Jurnal Akuntansi Dan Manajemen Vol 33 No 2 (2022): JAM Vol 33 No 2 Agustus 2022
Publisher : LPPM STIE YKPN Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53916/jam.v34i2.76

Abstract

This study aims to determine the effect of reward, punishment, and work discipline on employee performance at UD. Subscribe to Fair News. In this study, the independent variables consist of reward, punishment, and work discipline. The dependent variable is employee performance. This research is quantitative research where the respondents in this study are all employees at UD. Subscribe to Fair Karaban as many as 86 respondents. The analysis used in this research is a validity test, reliability test, classical assumption test, multiple linear regression test, and hypothesis testing. The results of this study indicate that reward, punishment, and work discipline have a significant effect on employee performance.
ANALISIS KUALITAS PELAYANAN, KEMUDAHAN PENGGUNAAN APLIKASI M-BCA TERHADAP KEPUASAN NASABAH PEMBUKAAN REKENING ONLINE Yola Putri Rahayu; Euis Widiati
Jurnal Akuntansi Dan Manajemen Vol 35 No 1 (2024): JAM Vol 35 No 1 April 2024
Publisher : LPPM STIE YKPN Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53916/jam.v35i1.129

Abstract

In the current era of digitalization, business competition is increasing, making service entrepreneurs switch to running their business using digitalization to improve service quality and ease of use. This research aims to determine the effect of service quality and ease of use of the M-BCA application on customer satisfaction when opening an online account. This research uses a quantitative research design. The population in this study was 20.8 million customers (respondents), while the sample size was 100 respondents. The sampling technique used is purposive sampling. The primary data used in this research is a questionnaire survey distributed using Google Form to 100 people who have opened an online account on the M-BCA application. Hypothesis testing uses multiple linear regression analysis and the research results show that service quality and ease of use have a partial or simultaneous positive influence on customer satisfaction.