Garuda - Garba Rujukan Digital

HUBUNGAN ANTARA KUALITAS LAYANAN PARAMEDIK DAN KEPUASAN PASIEN RAWAT JALAN DI PUSKESMAS TANAH LUAS ACEH UTARA TAHUN 2019 Diana Sinulingga; Safwati Safwati; Sentosa Barus
Jurnal Inovasi Kesehatan Masyarakat Vol 1 No 2 (2020): Jurnal Inovasi Kesehatan Masyarakat
Publisher : Fakultas Kesehatan Masyarakat, Institut Kesehatan Deli Husada Deli Tua

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36656/jikm.v1i2.228

Measurement of the patient satisfaction level is crucial in an effort to improve the quality of health services. The measurement aims to visualize whether health services that have been provided could fulfil the expectations and satisfaction of patients. This Study was quantitative analytical survey with a cross sectional approach which aims to analyze the relationship betfween the quality of health care services and outpatient satisfaction in public health center of Tanah Luas of North Aceh in 2019. The population of study as outpatient Departmant who went to the publichealth center, Tanah Luas of North Aceh. The total population was 17.479 people and the sample was 96 people recruited with a purposive sampling technique. Data analysis used chi-square and logistic regression test. Data collection was done by using primary data questionnaires, as well as secondary data. the results of the study showed that reliability, comprehension, assurance, empathy and direct evidence had significant relationship with outpatient satisfaction. the most influencing factor is direct evidence factor. It is suggested for the health center to evaluate the performance of health workers, officers as well as doctors periodically to improving the service and to keep being friendly when providing services to the patients. Recommendation for the next researcheso that r to do the structured interviews beside using questionnaires to evaluate and analyze further causes and reasons related to factors that influence patient satisfaction to find the deepen results.

PELATIHAN PENERAPAN PROGRAM GIZI KERJA PADA TENAGA KESEHATAN DI RSU SEMBIRING Elmina Tampubolon; Diana Sinulingga; Ripai Siregar; Tedty Rohaya Tinambunan
Jurnal Pengabdian Masyarakat Putri Hijau Vol 1 No 2 (2021): Jurnal Pengabdian Masyarakat Putri Hijau
Publisher : INSTITUT KESEHATAN DELI HUSADA

As one of the most important health service departments, the daily activities of the hospital must produce good performance. Therefore it must be managed properly, otherwise it will be a source of problems that will impact health workers and the work productivity of employees in hospitals and medical personnel themselves. One of the things that is important to note is the work nutrition of hospital employees. Work nutrition has a positive synergy with employee productivity. If the employee's work nutrition is fulfilled properly, the employee's performance will also be good and increase. Likewise, if the work nutrition is not enough, the productivity will also decrease. By improving the handling of good work nutrition improvement and if the work nutrition program is not implemented properly it will have a negative impact, one of which is a decrease in the work productivity of employees so that it is not optimal in work, thus it is necessary to increase the level of knowledge of human resources in managing work nutrition, and the impact can affect the creation of poor quality performance which is the cause of various health problems, therefore it is necessary to apply laws and regulations to monitor various health factors in accordance with the principles of improving the work nutrition program. This training and counseling proposes a management model for the work nutrition program at the Sembiring hospital to create healthy health workers with good and satisfying performance.

PENYULUHAN PENINGKATAN KUALITAS PELAYANAN KESEHATAN PENGGUNA BPJS RAWAT INAP DI RUMAH SAKIT GRANDMED LUBUK PAKAM Ribka Flora Panjaitan; Diana Sinulingga
Jurnal Pengabdian Masyarakat Putri Hijau Vol 1 No 2 (2021): Jurnal Pengabdian Masyarakat Putri Hijau
Publisher : INSTITUT KESEHATAN DELI HUSADA

This study aims to determine and describe the quality of BPJS Inpatient Health Services at Grandmed Lubuk Pakam Hospital, Deli Serdang Regency, seen from the theory of service quality standards according to Groonros (in Tjiptono 2011), namely professionalism and skills (professionalism and expertise), attitudes and behavior. and Behavior), Accessibility and flexibility (Ease of achievement and adjustment of services), Realibility and trustworthiness (reliability and trust), Recovery (Control of situations and problem solving), Reputation and credibility (good name and can be trusted). The research method used is descriptive qualitative. There are 22 informants, namely patients or patients' families who receive services, the Head of Medical Services as the one who knows all processes and conditions of service by employees at the service counter, one of the staff at the BPJS health service counter at Grandmed Lubuk Pakam Hospital, Deli Serdang Regency The data source used is primary data obtained directly from informants while secondary data comes from existing data at Grandmed Lubuk Pakam Hospital, Deli Serdang Regency, documents relating to the problem to be studied. The results showed that the quality of BPJS Kesehatan services in Grandmed Lubuk Pakam, Deli Serdang Regency has generally been running well, although there are still some things that need to be improved, such as the unfriendly attitude of young medical officers and new administrative officers, reliability and trust in administrative officers and medical officers is still not maximal, it still needs to be improved.

PENYULUHAN TENTANG KUALITAS PELAYANAN BAGI TENAGA PARAMEDIK DI PUSKESMAS NAMORAMBE Diana Sinulingga; Tetty Junita Purba; Nur Mala Sari
Jurnal Pengabdian Masyarakat Putri Hijau Vol 1 No 3 (2021): Jurnal Pengabdian Masyarakat Putri Hijau
Publisher : INSTITUT KESEHATAN DELI HUSADA

Puskesmas is a primary health care which means it is a health service center that is first visited by community members if they have problems related to their health. Therefore, the Puskesmas was established in a community environment with a work area determined based on applicable regulations. Utilization of health services at the Puskesmas is a process of interaction between consumers who use services and health workers at the Puskesmas as service providers. As a form of service, the service provided must be of quality in accordance with the service quality standards that have been set. Paramedics as health workers in the first line of service at the Puskesmas are expected to have knowledge and understanding related to service quality, and can apply it as much as possible. This counseling is intended to refresh and increase knowledge related to the quality of services for paramedics at the Namorambe Health Center with the hope that this counseling can improve the quality of services in a sustainable manner.

SOSIALISASI FOCUS GROUP DISSCUSION TERKAIT KELENGKAPAN DOKUMEN REKAM MEDIS BERDASARKAN PMK NO. 31 TAHUN 2019 TENTANG SISTEM INFORMASI PUSKESMAS DI PUSKEMAS TALUN KENAS Elisabeth Dame Manalu; Selamat Ginting; Diana Sinulingga
Jurnal Pengabdian Masyarakat Putri Hijau Vol 2 No 1 (2021): Jurnal Pengabdian Masyarakat Putri Hijau
Publisher : INSTITUT KESEHATAN DELI HUSADA

To improve the quality of health services and assess the performance of a good and efficient Puskesmas is one of the results of filling out medical records in inpatient rooms (Depkes RI, 2005). The technical guideline for managing medical records at a Puskesmas is to regulate the process of recording medical record activities starting at the time of patient acceptance, recording while the patient is receiving medical services to handling medical record files. A medical record file is a form of a health information system in a health center. In PERMENKES No. 31 of 2019, the Puskesmas Information system is an arrangement that provides information to assist the decision-making process in implementing the management of the Puskesmas in achieving its activity targets. Recording is a series of activities to document the results of observations, measurements, and/or calculations at each step of the health effort carried out by the Puskesmas. Furthermore, data collection by observation was carried out to determine the process of filling out medical records and the results of filling out medical records. The results of the analysis will be made into a strategic issue which will then be followed up with a focus group discussion, so that it can produce recommendations in an effort to improve the completeness of medical records at the Talun Kenas Health Center.

Promosi Implementasi Kebijakan Pelayanan Prima dan KaitannyaTerhadap Kepuasan Pasien di Puskesmas Sumbul Kabupaten Dairi Tahun 2018 Elmina Tampubolon; Diana Sinulingga; Maximilianus Dasril Samura
Jurnal Pengabdian Masyarakat Putri Hijau Vol 2 No 1 (2021): Jurnal Pengabdian Masyarakat Putri Hijau
Publisher : INSTITUT KESEHATAN DELI HUSADA

Health is one of the elements in the general welfare that must be realized. Improving health requires information about health that can be obtained from health promotion with the Decree of the Minister of Health of the Republic of Indonesia Number 585/MENKES/SK/V/2007 concerning Guidelines for the Implementation of Health Promotion in Health Centers. In an implementation of health promotion policies inside the puskesmas and outside the puskesmas, it is to provide knowledge in the health sector in their working area and increase the satisfaction of patients visiting the puskesmas in order to improve excellent service at the puskesmas. Health promotion carried out at the Puskesmas is a strategy of empowerment, atmosphere building and advocacy which is supported by the existence of promotional media to be able to increase the satisfaction of patients who visit the Puskesmas to improve excellent health services at the Sumbul Health Center, Dairi Regency. Excellent service itself is a form of service that meets quality standards. The quality standard in question is a service that is in accordance with customer/community expectations and satisfaction. From the implementation of health promotion at the Sumbul Public Health Center, Dairi Regency, to improve excellent health services requires the involvement of special health promotion officers who receive training for health promotion and media supporting the results of puskesmas officers. Even so, there are also obstacles in the implementation of health promotion, such as community empowerment which is still not optimal as seen from the officer's information regarding areas where there are no health cadres to make it easier to provide information to the public.

EDUKASI IMPLEMENTASI KEBIJAKAN MUTU BAGI PETUGAS SISTEM INFORMASI MANAJEMEN DAN PENGELOLAAN ADMINISTRASI TERINTEGRASI DI RUMAH SAKIT GRANDMED LUBUK PAKAM Fithri Handayani Lubis; Rizka Annisa; Diana Sinulingga; Elisabeth Dame Manalu
Jurnal Pengabdian Masyarakat Putri Hijau Vol 2 No 1 (2021): Jurnal Pengabdian Masyarakat Putri Hijau
Publisher : INSTITUT KESEHATAN DELI HUSADA

Hospital information systems have an important role in clinical and administrative services. Hospitals need a management information system (MIS) and hospital administration management to improve the quality of medical services. Hospital MIS (SIMRS) and integrated hospital administration management are designed to integrate the main hospital functions into one unified system that is stored in a central database. Regulation of the Minister of Health of the Republic of Indonesia Number 82 of 2013 Article 3 states that every hospital is obliged to implement a Hospital Management Information System (SIMRS). In Permenkes No. 30 of 2019 concerning electronically integrated business licensing or online single submission, hereinafter abbreviated as OSS, is a business license issued by the OSS institution for and on behalf of the minister, governor, or regent/mayor to hospital owners and managers through an integrated electronic system. The government is targeting all hospitals in Indonesia to have SIMRS which is integrated in the management of hospital administration. Hospitals that do not carry out SIMRS and good administrative management will affect the quality of service at the hospital, including causing human errors and mismanagement in recording health data, waiting time for services to be longer which can lead to accumulation of patients. The implementation of SIMRS and good and correct administrative management will have a positive impact on management, increase efficiency, and facilitate decision making in the future.

SOSIALISASI IMPLEMENTASI KEBIJAKAN PELAYANAN PRIMA DALAM PENINGKATAN KEPUASAN PASIEN RAWAT JALAN DI PUSKESMAS DELI TUA Selamat Ginting; Diana Sinulingga; Alprindo Sembiring; Akhmad Fatikhus
Jurnal Pengabdian Masyarakat Putri Hijau Vol 2 No 1 (2021): Jurnal Pengabdian Masyarakat Putri Hijau
Publisher : INSTITUT KESEHATAN DELI HUSADA

Excellent service is a new strategy in an effort to increase patient satisfaction in puskesmas services. Along with the demands of the community for the quality of services at the Puskesmas, it is necessary to have good knowledge and understanding of everyone who works at the Puskesmas so that the implementation of excellent service policies in increasing outpatient satisfaction is carried out through socialization efforts. It is hoped that with the socialization there will be cohesiveness of all officers in outpatient services in implementing the policy.

Title

Found 8 Documents
Search

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Title Search

Found 8 Documents Search

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Title

Found 8 Documents
Search