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All Journal Dinamisia: Jurnal Pengabdian Kepada Masyarakat
Muhammad Nasrullah
Universitas Negeri Padang
Social Sciences Other

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Pendampingan Penerapan Model Pelayanan yang Memuaskan Pegawai dan Masyarakat Berbasis Total Quality Management Dasman Lanin; Boni Saputra; Lince Magriasti; Afifah Asriati; Beta Santria Sholehah; Muhammad Nasrullah
Dinamisia : Jurnal Pengabdian Kepada Masyarakat Vol. 6 No. 3 (2022): Dinamisia: Jurnal Pengabdian Kepada Masyarakat
Publisher : Universitas Lancang Kuning

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31849/dinamisia.v6i3.9409

Abstract

The purpose of service is to assist in improving the understanding and skills of Nagari employees in implementing a service model that satisfies the community and Nagari employees, then innovating and developing excellent problem solver skills. The Nagari government is required to be independent in this regard. The village where this service is located is Suayan, Akabiluru District, Fifty Cities Regency, this village has not been able to manage good or excellent services. This Nagari still does not have a service recording machine that is connected online. While Nagari is the government closest to the people. This service activity is ultimately able to provide skills in utilizing service recording machines, as well as being skilled at detecting the weaknesses of nine indicators that are not yet prime (Menpan RB). This service activity is carried out using participatory and mentoring methods. The results achieved are (1) there has been a shift in orientation from a bureaucratic orientation to a public orientation among employees. The ability to understand the TQM-based service model has increased, (2) the skills of Nagari employees have increased, in carrying out services for the satisfaction of the Nagari community. Henceforth, it must be accompanied by a service machine that is connected to a computer (e-government). as well as intensive discussions to become skilled Problem Solvers towards truly excellent service.
Peningkatan Capacity Building Aparatur Nagari Suayan dalam Pemanfaatan Kios SKM dan Menganalisis Data Survey Kepuasan Masyarakat Dasman Lanin; Boni Saputra; Lince Magriasti; Afifah Asriati; Dwi Finna Syolendra; Muhammad Nasrullah
Dinamisia : Jurnal Pengabdian Kepada Masyarakat Vol. 7 No. 3 (2023): Dinamisia: Jurnal Pengabdian Kepada Masyarakat
Publisher : Universitas Lancang Kuning

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31849/dinamisia.v7i3.12468

Abstract

This community service activity is an advanced stage for the second year, funded by the Institute for Research and Community Service (LPPM) Universitas Negeri Padang. This activity aims to assist in increasing the knowledge and skills of Nagari Suayan officials in conducting technology-based community satisfaction surveys (SKM) in the form of utilizing SKM kiosk machines and activities to analyze SKM results data. The SKM Kiosk is an SKM survey recording machine that utilizes digital technology. The method in this activity uses training and mentoring, "participatory extension". The results achieved in this activity included the following: Apparatus became skilled and accustomed to using/utilizing SKM Kiosk machines, making it easier for them to record SKM surveys and apparatus were also able to analyze and process SKM results data and were able to interpret data analysis results and be able to provide solutions or breakthroughs (innovations) in realizing services that satisfy the community towards excellent service in the Nagari.
Co-Authors Afifah Asriati Beta Santria Sholehah Dasman Lanin Dwi Finna Syolendra Lince Magriasti Saputra, Boni