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All Journal Jurnal Pendidikan dan Pembelajaran CEMERLANG :Jurnal Manajemen dan Ekonomi Bisnis Pustaka: Jurnal Bahasa dan Pendidikan Optimal: Jurnal Ekonomi dan Manajemen Jurnal Teknik Mesin, Industri, Elektro dan Informatika Digital Bisnis: Jurnal Publikasi Ilmu Manajemen Dan E-commerce Student Scientific Creativity Journal Jurnal Penelitian Ekonomi Manajemen dan Bisnis Wawasan : Jurnal Ilmu Manajemen, Ekonomi dan Kewirausahaan JURNAL EKONOMI BISNIS DAN MANAJEMEN Jurnal Manajemen Dan Bisnis Ekonomi Jurnal Riset Manajemen Jurnal Riset Manajemen dan Ekonomi Jurnal Penelitian Sistem Informasi Masip: Jurnal Manajemen Administrasi Bisnis dan Publik Terapan Journal Of Informatics And Busisnes Jurnal Sistem Informasi dan Ilmu Komputer Maeswara: Jurnal Riset Ilmu Manajemen dan Kewirausahaan Riset Ilmu Manajemen Bisnis dan Akuntansi Jurnal Ilmiah Research and Development Student Jurnal Nuansa: Publikasi Ilmu Manajemen dan Ekonomi Syariah Kohesi: Jurnal Sains dan Teknologi Dinamika Publik: Jurnal Manajemen dan Administrasi Bisnis Jurnal Ekonomi Bisnis dan Manajemen Pusat Publikasi Ilmu Manajemen Jurnal Ilmiah Ekonomi dan Manajemen Jurnal Ilmiah Research Student Jurnal Sains Student Research Jurnal Penelitian Teknologi Informasi dan Sains Neraca Manajemen, Akuntansi, dan Ekonomi Causa: Jurnal Hukum dan Kewarganegaraan Intellektika: Jurnal Ilmiah Mahasiswa JURNAL ILMIAH PENELITIAN MAHASISWA Jurnal Ilmiah Nusantara
Muhammad Irwan Padli Nasution
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Journal : Jurnal Manajemen Dan Bisnis Ekonomi

 1 
Penerapan Layanan Aplikasi Pegadaian Digital Service terhadap Kepuasan Nasabah di PT. Pegadaian CP. Medan Utama Nabila Annisa Rahmadhani Siregar; Muhammad Irwan Padli Nasution
JURNAL MANAJEMEN DAN BISNIS EKONOMI Vol. 2 No. 1 (2024): January : JURNAL MANAJEMEN DAN BISNIS EKONOMI
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jmbe-itb.v2i1.1093

Abstract

PT. Pegadaian is one of the state-owned companies that carries out credit financing on the basis of pawn law. PT. Pegadaian (Persero) is present and is one of the companies that follows and always innovates in technological developments. One of the innovations they made was to create a digital application, namely Pegadaian Digital Service (PDS). Pegadaian Digital Service (PDS) is a web and mobile-based digital service innovation to make it easier for customers to carry out all Pegadaian product transactions and can be accessed via gadget. This research uses a qualitative approach with descriptive methods. The aim of this research is to discuss how to implement Pegadaian Digital Service Application Services for Customer Satisfaction at PT. CP Pawn Shop. Main Field. The results of this research are that many customers feel this application is very effective and helps them in carrying out transactions, but there are also quite a few who are not yet interested in using the application. This is still subject to further evaluation and still needs to be improved.
Co-Authors Abdu Rahman Hakim Abdul Azis Nasution Ade Kurnia Sari Adelia Marwah Ujung Adeliya Saragih Adrian Niken Lubis Afriani Afriani Agisty Fiannisa Ahmad Alvin Adriansyah Alfa Nadiah Siregar Alfia Utami Alya Nabila Junaidi Anisa Puspita Arfi Andira Kirana Ari Sahputra Arie Satria Tama Aulia Zaky Ibna Ayu Shintiya Azzahra Tri Najla S Bima Andika Bunga Amira Bunga Dwi Anjani Chintya Pradilla Putri Cindy Rayani Sinulingga Daffa Caidana Zein Situmorang Dea Cindi Amelia Dery Shadani Dewi Lestari Dian Farindah Damanik Dira Finanta Diva Viola Natasya Hasibuan Embun Febryanti Panggabean Era Rahmadani Damanik Eriana Saprida Fanny Himla Rizqya Pasaribu Farah Ananda Lubis Fardan Ali Torabora Siregar Geubrina Raseuki Ginting Ginting Hafiz, Abdul Hafizh Fahriza Harsya Haryo Prastya Hayfa Azwa Fadila Ibrahim Syahputra Harahap Idham Mahrivi Indah Riski Panjaitan Intan Fahzirah Irzi Ahmad Fahrozi Kinanti Iraza Laksamana Khaidir K.N M Sahlan M. Ridho Al aziz Mauli Fathia Zahra Mayla Humaira As-syiva Meiza Octaria Mira Fathila Sari Mira Handani Muhammad Abdillah Alwi Muhammad Dafa Lubis Muhammad Dimas Aldy Muhammad Fadlan Muhd. Aidil Fitri Nabila Annisa Rahmadhani Siregar Nadhilah Nazlah Nst Nadia Aprilia Nadila Rizkika Dwi Ananda Matondang Najwa Alifah Zulfikar Damanik Natasyah Natasyah, Natasyah Nazwa Salsabila Lubis Neha Chintya Nia Ramadhani Nonita Fitriana Harahap Noor Adinda S.F. Lubis Noor Adinda Sf Lubis Nopita Sari Dewi Harahap Nuragustin Nuragustin Nursgustin Nurul Noviyana Parida Amalia Pinasthika Alya Disti Raihan Aulia Nugraha Raisida Salwa Ramanda putri Riana Raharti Ricky Widyanto Ripa Sabila Usni Sitompul Riska Angraini Riskha Setianingsih Rizky Alpiansyah Rizky Khaliq Rizky Putra Halomoan Harahap Royhan Zaki Ramadhana Salsabilla, Salsabilla Selvi Silvi Rahmawati Siti Khadijah Sofiya Azzara Rafles Sri Adel Febri Aldina Sri Suci Ayu Surandari Suci Indah Sari Suhada Suhada Suhada, Suhada Syfa Tasya Zahwani Tiara Fitriani Fadilah Titania Febrianti Tri Nanda Rayani Sinuhaji Trisnawati Lubis Ulfi Yanti Harahap Umi Nur Habibah Ummi Aulia Veri Ferdiansyah Wira Herdika Firliansyah P.H Yunda Adisa Yuni Fatma Sari Zahrani Fatni Hapsah Zainal Nur Ali