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Analisis Persepsi Pelanggan Atas Dimensi Kualitas Jasa Terhadap Kepuasan Pelanggan Dan Niat Beli Ulang Wulandari, Kartika
Jurnal Administrasi Bisnis Vol 11, No 1 (2015)
Publisher : Business Administration Study Program - Universitas Katolik Parahyangan

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Abstract

The aim of this research is to examine the impact of customers perception of the service quality dimention to the customer satisfaction and to examine the impact of customer satisfaction of WADWAXs service quality to the customer repurchase intention. One hundred respondents are collected by purposive sampling method with a criteria that is the customer have used auto salon polish service in WADWAX in the period of January 2011 to August 2014 at least twice a year. A survey method had been carried out by distributing questionnaire and data are analyzed by multiple and simple regresi analyst by using SPSS 22.0 software. The result shows that WADWAX service quality has strong effects to customer satisfication with tangible and empathy are the most influencing factors. And the customer satisfication has positive effects to the customer repurchase intention in WADWAX Keywords: service quality, customer satisfaction, customer repurchase intention
EFEKTIVITAS EKSTRAK KACANG KEDELAI (Glycine max L. Mer) PENGGANTI ZA TERHADAP KUALITAS NATA DE BANANA SKIN SEBAGAI POTENSI RANCANGAN LEMBAR KERJA SISWA DALAM PEMBELAJARAN BIOLOGI DI SMA Wulandari, Kartika; ', Darmawati; Syafi’i, Wan
Jurnal Online Mahasiswa (JOM) Bidang Keguruan dan Ilmu Pendidikan Vol 4, No 1 (2017): Wisuda Februari 2017
Publisher : Jurnal Online Mahasiswa (JOM) Bidang Keguruan dan Ilmu Pendidikan

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Abstract

Abstract: This research aims to know the effectiveness of the extract of soybean (Glycine max L. Mer) in lieu of ZA on the quality of Nata de banana skin and analyze potential design Student Worksheet (LKS) in learning biology in high school of research results. This research consists of two stage. The first stage of research that is making nata de banana skin using the experimental method with completely randomized design (CRD), which consists of 5 treatments and 3 replications. Parameters that observed is measured were thickness, fiber content and organoleptic test. The results of research obtained then analyzed  ANOVA and a further test DMRT at 5% level. The second stage is the phase design (draft) Student Worksheet (LKS) sourced from the results of the first stage. The research result show that the soy extract significant effect on the thickness, fiber content and organoleptic tests. The best treatment is the use of soy extract 50%. Which results in the thickness of 0,89cm and crude fiber content of 1.88%. The resulting fiber content has met the quality requirements according to SNI 01-4317-1996 is a maximum of 4.5%. As for organoleptic texture, color, aroma, taste and preference level best against the use of soy extract 50%.The results of this research was be used as design student worksheet (LKS) in subject matter the outcomes of the implications of biotechnology on salingtemas the sub material with conventional biotechnology.
Strategi Pengembangan Unit Usaha Bioetanol PT Perkebunan Nusantara XI dengan Pendekatan A’WOT Wulandari, Kartika; Nurmalina, Rita; Tinaprilla, Netti
AGRARIS: Journal of Agribusiness and Rural Development Research Vol 3, No 2: July-December 2017
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (105.652 KB) | DOI: 10.18196/agr.3247

Abstract

The objectives of this study were (i) to analyze external and internal factors of bioethanol business unit in PT Perkebunan Nusantara XI and (ii) to evolve its development strategy. The study used A'WOT analysis, a combination of Analytical Hierarchy Process (AHP) and SWOT analysis. The results of A’WOT analysis are internal factors of company: strength  is availability of raw materials (0.383) and weakness is high production costs (0.536). External factors of company: opportunity is market opportunity (0.340) and threat  is the low market index prices (0.305). Strategy prioritized in the development of bioethanol business unit is reducing the cost of production to cut costs that are not important and increasing the efficiency of production facilities in order to gain more profit (0.271).