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All Journal Jurnal Natapraja : Kajian Ilmu Administrasi Negara Jurnal Administrasi Negara JURIKOM (Jurnal Riset Komputer) Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik Jurnal Good Governance Publica: Jurnal Pemikiran Administrasi Negara Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi EKONOMI, KEUANGAN, INVESTASI DAN SYARIAH (EKUITAS) Ministrate: Jurnal Birokrasi dan Pemerintahan Daerah Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Setia Mengabdi: Jurnal Pengabdian Kepada Masyarakat
Rodlial Ramdhan Tackbir Abubakar
Politeknik STIA LAN Bandung
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Journal : Ministrate: Jurnal Birokrasi dan Pemerintahan Daerah

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Upaya Peningkatan Partisipasi Masyarakat dalam Pemanfaatan Aplikasi Layanan Aspirasi dan Pengaduan Online Rakyat di Kota Cimahi Rodlial Ramdhan Tackbir Abubakar; Ghea Ananda Nurhaliza
Ministrate: Jurnal Birokrasi dan Pemerintahan Daerah Vol 5, No 3 (2023): Birokrasi dan Pemerintahah di Daerah 12
Publisher : Jurusan Administrasi Publik FISIP UIN SGD Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/jbpd.v5i3.24118

Abstract

The purpose of this study is to find out, identify the inhibiting factors, and design recommendation efforts for the implementation of LAPOR! in Cimahi City for increased community participation in the supervision of public programs and services in Cimahi City. The research method used is a descriptive qualitative method. Data collection was carried out by interviews, observations, and documentation studies. Data analysis is carried out by collecting data, reducing data, presenting data, and drawing conclusions. Then this data is tested for validity with Source Triangulation. Based on the results of the study the implementation of LAPOR! in Cimahi City has not run optimally. This is due to several hindering factors such as the lack of human resources managers, the commitment of regional devices to implement LAPOR! is still low, lack of supporting policies, budget constraints, and there is no information media about LAPOR! for the community. There are several efforts recommended in this study including the creation of infographics as an information medium, integrating services, enforcing official policies of the city government, improving the skills and capacity of human resources through training and coaching in the field of ICT, consistency, and expansion of socialization reach, as well as conducting regular monitoring and evaluation of realization.
Co-Authors Achmad Sodik Sudrajat Adawiyah, Nurmilah Deni Fauzi Ramdani Deni Fauzi Ramdani Endah Mustika Ramdani Endah Tri Anomsari Faizal Pikri Ghea Ananda Nurhaliza Joni Dawud Nanda Ravenska Nur Imam Taufik Nurmilah Adawiyah Pikri, Faizal Rike Anggun Artisa Riky Rinaldi Maulana