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Penanganan Pengaduan Masyarakat Dalam Pelayanan Publik Mengenai Izin Mendirikan Bangunan (IMB) Di Badan Pelayanan Perizinan Terpadu Kabupaten Badung Diah Sanjiwani, Ni Putu; Dewi Pascarani, Ni Nyoman; Winaya, I Ketut
CITIZEN CHARTER Vol 1 No 2 (2014)
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ABSTRACT Service giving for the public is a major obligation of the government. However, the public still feel the performance and management of public service was being still un-optimal especially in the Integrated Licensing Service of Badung regency, so that public services generally become target of criticism and unsatisfaction of the public who was recieved the services which until certain limits put themselves as consumers of the public service. Viewed from the complaints submitted by public, this study aims to find out the form of the complaint management that  submitted by the public in making of building permit (IMB) by the Integrated Licensing Service of Badung regency. This study is qualitative descriptive method. This study is qualitative descriptive method. To obtain the data, researcher was conducted observations the phenomenon at site directly and conduct in-depth interviews with sources associated with public complaints in the Integrated Licensing Service of Badung regency. Keywords: Public Service, Complaint Handling, Service Quality
EVALUASI DAMPAK PROGRAM CORPORATE SICIAL RESPONSIBILITY BADAN USAHA MILIK NEGARA (PT INDONESIA POWER) PADA MASYARAKAT LOKAL BANJAR PESANGGARAN (STUDI KASUS : PT INDONESIA PESANGGARAN, DENPASAR-BALI) Agus Rudiyasa, I Komang; Pascarani, SS, M.Si, Ni Nyoman Dewi; Wismayanti, SE., M.AP, Kadek Wiwin Dwi
CITIZEN CHARTER Vol 1 No 2 (2015)
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ABSTRACT The issues of regarding social and environmental responsibility of a company at this time is must be implemented in order to create a harmonious relationship with the people and the environment. Base on conflict between  Banjar Pesanggaran people with PT Indonesia Power where the company is carrying out to add machine. These machines had been rejected by Banjar Pesanggaran people for the impact. Therefore, PT Indonesia Power should pay more attention to the Banjar Pesanggaran people and shall carry out responsibilities in accordance with applicable local wisdom in the community. The purpose of this study was to find the answer interrelated relationship between the organizers of the program to all parts of  Banjar Pesanggaran people. Then examine the program if it’s in accordance with CSR procedure, the areal condition and local wisdom in Banjar Pesanggaran people. This research uses qualitative descriptive method. To obtain research data observations by looking directly phenomena that happen in the field and do some interviews with sources associated with the programs implemented by PT Indonesia Power and beneficiaries. Then the result of this research is PT Indonesia Power who has understood the appeal of the government in implementing CSR programs and in accordance with applicable of local wisdom in Banjar Pesanggaran people. And the result is people is still not to understand of PT. Indonesia Power’s program, so the PT Indonesia Power must be doing some more sosialitation of their programs.   Keywords : Public Policy, Corporate Social Responsibility (CSR), Local Wisdom
EVALUASI PENGELOLAAN KOPERASI DITINJAU DARI UNDANG-UNDANG NOMOR 25 TAHUN 1992 (STUDI KASUS PADA KOPERASI SERBA USAHA KUTA MIMBA DAN KOPERASI MURAH REJEKI, KABUPATEN BADUNG, BALI) Astuti, Dwi Yuni; Pascarani, S.S, M.Si, Ni Nyoman Dewi; Wismayanti, S.E., M.AP, Kadek Wiwin Dwi
CITIZEN CHARTER Vol 1 No 2 (2015)
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ABSTRACT   The Law of Cooperative No. 25 of 1992 had been trusted again by government after the Law No. 17 of 2012 was revoked because it didn’t compatible with the spirit of cooperatives. The cooperatives in Indonesian have been increased, however those only in quantity sides, not accompanied by the quality sides. One of the important factor to realizing the quality of cooperatives is manage them properly and professionally. This study used descriptive qualitative method. To get the data, researcher interviewed the informant directly and observed by herself the phenomenon in the field. The result of this research are that management of both cooperatives have been conducted in accordance with the applicable law. However, the management in Koperasi Murah Rejeki has not operating effectively and efficiently yet because due to lack of human resources to manage it. Whereas, the management in KSU Kuta Mimba has already performing well. Furthermore, the form of the government’s role in improving the quality of cooperatives through Department of Cooperatives, Small and Medium Enterprises, Industries, and Trades of Badung Regency are to foster cooperatives by way of education, training, and counseling, and then providing facilities, monitoring and evaluating the cooperatives at Badung Regency. Keywords: cooperative management, the Law of Cooperative No. 25 of 1992, regency government’s role
PERANAN KEPEMIMPINAN LURAH DALAM PEMBERDAYAAN MASYARAKAT STUDI KASUS : KELURAHAN SAMPLANGAN, KECAMATAN GIANYAR, KABUPATEN GIANYAR Kusuma Wardani, Komang Ayu; Dewi Pascarani, Ni Nyoman; Supriliyani, Ni Wayan
CITIZEN CHARTER Vol 1 No 2 (2015)
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ABSTRACT Community empowerment can be done through active community participation facilitated by the perpetrators of community empowerment. As performed by leaders in the Samplangan village, where the village chief role is to empower the people, which is evident from the absence of community development programs in the realization of direct expenditure budget from 2010 until now. The purpose of this study was to determine how the role of a village chief in empowering the community, are there external factors that affect the success of the village chief in shaping community development programs in Samplangan village. This study uses descriptive qualitative method. To obtain the data, researchers conducted observations to see directly the phenomena that occur in the field and conduct in-depth interviews with informants related to community development in the Samplangan village. Results from this study, is that community empowerment is implemented in the Samplangan village community empowerment through community organizations such as LPM, PKK, and Karang Taruna. In this empowerment, chief village provides the opportunity for people who are willing and capable to participate in any government activity. With the village chief's role as adviser, facilitator and mediator in any social institution, the ultimate goal of community empowerment in Samplangan village is that communities are able to live independently and be able to manage the potential both Human Resources or Natural Resources there can be realized. Aggressive young leaders with higher education as well as communities who want the change are factors that influence the success of a headman. By applying the type or style of charismatic leadership and democratic. Where leaders of community-oriented and provides an efficient guidance with mutual trust, giving a sense of comfort and the recognition of society. Keywords: Leadership, Community Empowerment.
PENGARUH KUALITAS PELAYANAN JKBM TERHADAP KEPUASAN PASIEN RAWAT INAP DI RSUD KLUNGKUNG TAHUN 2014 Rolan, Ade; Pascarani, Ni Nyoman Dewi; Supriliyani, Ni Wayan
CITIZEN CHARTER Vol 1 No 2 (2015)
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ABSTRACT The focus of this research is the Effect of JKBM Service Quality on Inpatients Satisfaction at Public Hospital of Klungkung Regency Year 2014 by using problem’s formulation “how great the Effect of JKBM Service Quality on Inpatients Satisfaction at Public Hospital of Klungkung Regency?”. The method used in this research was associative quantitative because the objective of this research was to know the effect and the relation between two variables. The research population was 138 on Inpatients that use JKBM service at Public Hospital of Klungkung Regency, with the sample amount was 103 respondents. Indicators used to measure the Quality of JKBM Service in this study gained from Lenvinne theory (1990) that contains 3 indicators are Responsiveness, Responsibility, and Accountability, four factors that be able to influence customers satisfaction according to Rangkuti (2006) that consists of Value, Competitiveness, Customers Perception, Service Stages, and Service Moment. The collecting data used questionnaires. The data analysis technical used simple linear regression test resulted Y = 4,115 + 0,388 X1, means that high and low quality of JKBM service gained by inpatients Satisfaction of Public Hospital at Klungkung Regency. Simple correlation analyzed result (R) was 0.866, positive or unidirectional, t-test test with accounting result of tcount was greater than ttable (17.417> 1.658), so HO refused and H1 accepted. So it can be concluded there is significant Effect between JKBM Service Quality towards inpatients Satisfaction at Public Hospital of Klungkung Regency Year 2014 with the amount 75% while the rest’s amount 25% influenced by other factors. So the researcher’s hypothesis stated that "there is Effect between JKBM Service Quality Towards Inpatients Satisfaction at Public Hospital of Klungkung Regency Year 2014 based on the research’s result or it can be said to be accepted. Keywords : Service Quality JKBM, Inpatients Satisfaction.
PERAN PERWAKILAN OMBUDSMAN REPUBLIK INDONESIA PROVINSI BALI DALAM PENGAWASAN PENYELENGGARAAN PELAYANAN PUBLIK (Studi Kasus : Pelayanan Publik Bidang Pendidikan di Kota Denpasar) Prabawati, Ni Putu Anik; Dewi Pascarani, Ni Nyoman; Supriliyani, Ni Wayan
CITIZEN CHARTER Vol 1 No 2 (2015)
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ABSTRACT Education Services in Denpasar have been frequently covered by the media particularly several  issues  regarding  fraud  in  the  implementation  of  the  National  Examination  and  the Admission of new students. In addition, the Bali Provincial Representative of  the Republic of Indonesia Ombudsman also received many complaints related to the implementation of public services in  education in  the City of  Denpasar. Based on these problems, this study aims to determine how the role of the Bali Provincial Representative of the Republic of Indonesia Ombudsman in implementing the monitoring of public services related to education in the City of Denpasar. The findings show that the supervision or monitoring conducted by the Bali Provincial Representative of the Republic of Indonesia Ombudsman has given good results.   Keywords: Roles, Monitoring, Public Service, Education.
PARTISIPASI PEREMPUAN DALAM PROSES PEMBUATAN PARAREM DI DESA PAKRAMAN PANJER, KECAMATAN DENPASAR SELATAN, KOTA DENPASAR Yuda Krisna, I Wayan; Dewi Pascarani, Ni Nyoman; Winaya, I Ketut
CITIZEN CHARTER Vol 1 No 2 (2015)
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ABSTRACT     Participation is manifestation from Governance characterized for through best performance by government. Once of manifestation from society participation is the involvement from women whose making Pararem from Desa pakraman. There is like women activity in  Desa Pakraman Panjer, Kecamatan Denpasar Selatan whose made they have rights for giving their opinions. With this problems patterns, this research is aim for knowing how far the participation from women within process for making Pararem in  Desa Pakraman Panjer, Kecamatan Denpasar Selatan. This research using descriptive qualitative method through collect the data from direct observation for looking the phenomenon and doing interview with interviewees which involving in makin Pararem in Desa Pakraman Panjer, Kecamatan Denpasar Selatan. This research conclude, the woman involvement in process for making Pararem just giving their opinions like talking about  something which  they want or adding in Pararem. Within the process for making Pararem can be found four phases which planning phase, framing phase, ratification phase and socialization phase. The women involvement in process for making Pararem just can be found in planning phase, and socialization phase. The women involvement can be seen in process from making Pararem which related with women’s right and obligations in Upakara things, while they have asked about their opinions but the framing phase is doing by men. Keywords : Participation, Pararem, Desa Pakraman, Women
PERAN SATUAN POLISI PAMONG PRAJA DALAM MENERTIBKAN PEDAGANG KAKI LIMA DIKOTA DENPASAR TAHUN 2014 Loebaloe, Aldi Juliant; Pascarani, Ni Nyoman Dewi; Supriliyani, Ni Wayan
CITIZEN CHARTER Vol 1 No 2 (2015)
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ABSTRACT Street vendors are jobs in informal sector whose presence become pros and cons in every city especially Denpasar. Street vendors sell their merchandise around public facilities which ultimately disturb public order. Civil Service Police Unit is one of the apparatures of the local government which have an important role in conducting the control of street vendors in the city of Denpasar. The study was to look at the role of the Civil Service Police Unit in controlling street vendors in the city of Denpasar and the obstacles they had. This study used a qualitative method and theory employed was performance measurement proposed by Agus Dwiyanto with the indicators used were productivity, quality of service, responsiveness, responsibility and accountability. To obtain the data, the researcher conducted observations to see firsthand the phenomenon that occur in the field and conduct in-depth interviews with informants related to the Civil Service Police Unit of Denpasar. The results of this study show that the role of the Civil Service Police Unit of Denpasar in controlling the vendors was not optimal this is because the productivity of the Civil Service Police Unit was not optimal due to the lack of human resources and facilities and infrastructure. Quality of Service of the Civil Service Police was not maximal for most of the personnel of the police only have high school educational background in as well as the quality of facilities and infrastructure was poor. The responsiveness of municipal police was not optimal because the police unit had not been able to meet the needs of vendors i.e. a land to sell in. In addition, sanctions and punishment had not been empowered in accordance with the local government regulation in the city of Denpasar so that the responsibility of the Civil Service Police is not optimal. The barriers faced by the Civil Service Police are internal and external obstacles. The internal barriers are the lack of human resources from the civil service police themselves as well as the ability of the personnel is still lacking, while the external barriers are that there are rogues that back up the street vendors, a lack of awareness of vendors to comply with the regulations and the lack of land for street vendors themselves to sell in. Therefore the suggestion of the researcher is that the Civil Service Police need to increase the number of members / personnel as well as paying more attention to facilities and infrastructure to be used. In addition, there is a need to quickly draft legislation concerning the zones that can be used by street vendors to sell in and they must be stricter in giving punishment or sanctions for those who violate the rules. Keywords: Role, Civil Service Police Unit, Street Vendors
Implementasi Kebijakan Pemerintah Kota terhadap Standarisasi Pendirian Condominium Hotel di Kota Denpasar Drupadi, Anak Agung Intan; Dewi Pascarani, Ni Nyoman; Purnamaningsih, Putu Eka
CITIZEN CHARTER Vol 1 No 2 (2015)
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ABSTRACT   Tourism development in the island of Bali is currently experiencing a rapid increase. Denpasar as the capitalcity of Bali becomes a barometer of the progress of tourism and also the central area of ??tourism development. The increasing number of tourists visiting Bali would require the availability of tourism accommodation. Condotel is alodging that has facilities like star-hotels. Currently condotelshave been a long-term investment for investors, because this condotel rooms can be put into a transaction. The rapid development in Denpasar condotels gives adverse impactsto the environment, so that in this case the Denpasar municipality government issued a regulation relating to the establishment of condotelestablishment standardization to overcome the negative impact on the surrounding environment. The aim of this study was to investigate the implementation of the Mayor Regulations relating to condotel establishment standardization in Denpasar. This study used descriptive qualitative method. Results from this study in the application of regulations issued by Denpasar municipality government related to the implementation of the standardization of condotelestablishment wererunning less effectively. The lack of effective implementation of the standardization of condotel establishment was caused by several factors, namely: 1. Unclear communication between the parties involved in the establishment of condotels. 2. Lack of adequate human resources in order to act as an implementer of policy regulations issued by the government relating to the standardization of condotel establishment. 3. The disposition or temperament, characteristics of implementing policies that were less concerned with the policy procedures that had been issued. 4. Lack of special specifications associated with bureaucratic structures and also SOPs that could support the implementation of the standardization of condotelestablishment.   Keywords: Condotel, City Government Policies, Establishment Standards, Implementation
Pengaruh Kualitas Pelayanan Kesehatan Terhadap Kepuasan Pasien Peserta BPJS di Rumah Sakit Tingkat II Udayana Denpasar Dewantari Putri, Ayut; Dewi Pascarani, Ni Nyoman; Dwi Wismayanti, Kadek Wiwin
CITIZEN CHARTER Vol 1 No 1 (2016)
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ABSTRACT Through the National Health Insurance program by BPJS (Badan Penyelenggara Jaminan Sosial), it is expected that access to health care is open for everyone, so that everyone deserves quality health care. Level II Udayana Hospital was originally a hospital serving members of the army, civil servants and their families while the general public only served as minor users. Then the number of patients has increased after the hospital became a BPJS-partner hospital. The aim of this study was to obtain empirical evidence about the effect of the quality of health care on the satisfaction BPJS patient participants in the Level II Udayana Hospital. This research was done by using non-probability sampling and purposive sampling methods. The data collection was done by providing an open questionnaire to a sample of 100 respondents from BPJS inpatients participants at the Level II Udayana Hospital. Indicators in the study were tested using validity and reliability tests. The testing of the hypothesis used multiple linear regression analysis. The results showed that the quality of services which included tangible, empathy, reliability, responsiveness and assurance simultaneously and partially had an effect on patient satisfaction, with the regression equation Y = 1.372 + 0.135 X1 + 0.148 X2 X3 + 0.213 + 0.132 + 0.132 X4 X5. The results of R Square of 0.780 indicated that patient satisfaction was influenced by the quality of service by 78%, while the remaining 22% was explained by other variables not included in this study. Keywords: BPJS, Health Services, Quality of Service
Co-Authors Ade Devia Pradipta Ade Rolan, Ade Aldi Juliant Loebaloe, Aldi Juliant Alit Setyawati, I Gusti Agung Anak Agung Intan Drupadi, Anak Agung Intan Anak Agung Mita Widhyastuti, Anak Agung Mita Antara, I Putu Juni Apsari, Ni Luh Putu Desi Arini Dewi, Ida Ayu Putu Astawan, Putu Nala Parisudani Astiti Sari, Ni Kadek Diah Ayut Dewantari Putri, Ayut Bagus Dwipa Adnyana Putra, Bagus Dwipa Adnyana Cahaya Pratiwi, Komang Putri Cahya Wulantari, Dewa Ayu Anggun Carina Widyasmara, Ratih Meila Dewi, K. Ade Yulia Diah Desvi Arina, Ni Luh Putu Dwi Yuni Astuti Dwijayanti, A A Istri Putri Giga Nanda, Kadek Awidya Handayani, Mery Heryanti, Tannya Aeni I Dewa Ayu S Joni I Dewa Ayu Sugiarica Joni, I Dewa Ayu I Gusti Agung Alit Suryawati I kadek Alit Manuartha, I kadek Alit I Ketut Winaya I Komang Agus Rudiyasa I Nyoman Triadnyana, I Nyoman I Putu Dharmanu Yudartha I Putu Dharmanu Yudharta, I Putu Dharmanu I Wayan Yuda Krisna, I Wayan Indah Widia Sari, Ni Luh Ketut Irva Dewi, Apricilia Ayu Kadek Rianita Indah Pratiwi, Kadek Rianita Indah Kadek Wiwin Dwi Wismayanti Karlina, Ni Made Devi Komang Ayu Kusuma Wardani, Komang Ayu Kusuma, Arya Pramana Laksmi Indraswari, Ida Ayu Pradnyana Maheswari, I Gst. Ag. Dyah Manurung, David Yohanes Mentari Pramesti, Ni Nyoman Tri Merry S, Claudiya Monalisa Ayu, Monalisa Murfiyaningrum, Arita Nurul Natalia, Natasha Fera Nawidiya, Ni Putu Sanisa Ni Luh Putu Wijayanti, Ni Luh Putu Ni Luh Ramaswati Purnawan Ni Luh Tut Tri Ratnawati, Ni Luh Tut Tri Ni Made Indra Ramawati, Ni Made Indra Ni Made Ras Amanda Gelgel Ni Made Rima Pranita, Ni Made Rima Ni Putu Anik Prabawati Ni Putu Diah Sanjiwani Ni Wayan Supriliyani Perkasa, Syahdad Pradiptha, Ade Devia Pradnya Yoni, Ni Luh Kade Diah Pratamawisadi, I Gede Aditya Pratiwi, Ketut Alit Purwita, Gst Ayu Mika Indah Putri, Saras Pillary Putu Eka Purnamaningsih Rambu Kahi Bili, Eunike Cahya Pratama Ratih Mayuni, I Gst. Ayu Agung Romario, Bryan Sanjiwani, I.A Agung Anindia Santika Dewi, Putu Ayu Saraswati, Widia Sekarbuana, Made Widya Sitorus, Luke Nicolaf Subudi Darma, Made Dwi Sumerta Putri, Ni Made Ambarani Sutriya, Boy Tedi Erviantono Wahyu Permana, Fauzia Putri Wahyuni, Mentari Tryana Widhiastiti, Ni Made Setiawati Witono, Trisnawati Yastami, Ni Kadek Ayu Yoga Sumantara, I Wayan Yudena, Aulia Bunga Yuliartha, Hady