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ADMINISTRASI KEPEGAWAIAN SIPIL TINGKAT LOKAL DALAM PEREKRUTAN PEGAWAI NEGERI SIPIL (STUDI KASUS PENGELOLAAN SISTEM REKRUITMEN CPNS KABUPATEN BADUNG TAHUN 2012) Semara Putra, I Gede Made Pastika; Erviantono, Tedi; Supriliyani, Ni Wayan
CITIZEN CHARTER Vol 1 No 2 (2014)
Publisher : CITIZEN CHARTER

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ABSTRACT The problem about officialdom in Indonesia is endless. many problems that occur in it starts from the smallest to the covers broad aspects. In November 2012, in Indonesia, news emerged that became  one of the topic. That is about it was found indication of irregularities in the recruitment process of employees that occurred  in Badung regency. Problems that arise when it is the difference in the results of tests conducted CPNS in Badung district in 2012 between results of the Regional Employment Board, Education and Training (BKD-DIKLAT) in Badung regency with results published online by the Ministry of Administrative Reform state reforms (Kemenpan-RB). From that problem, the fact is in 2012 when we talk about mechanism of recruitment and job description of the government about that thing was manage in rules of Kepala Badan Kepegawaian Negara number 9 in 2012. Keyword : Recruitment System , CPNS Test
PENGARUH IMPLEMENTASI PELATIHAN SUMBER DAYA MANUSIA DAN PARTISIPASI PENGANGGARAN TERHADAP KUALITAS PELAYANAN PUBLIK Supriliyani, Ni Wayan
Jurnal Ilmiah Administrasi Publik Vol 14, No 2 (2013): JURNAL ILMIAH ADMINISTRASI PUBLIK
Publisher : FIA UB

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9874/fia-ub.v14i2.365

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Abstract: The influence of implementing the human resource training plan, and participate in arranging the budget towards the quality of public service. The arrangement of management and service in the hospital must be developed in order to serve better service which depends on the satisfaction of the employee by giving bonus, incentive, and remuneration. This study was conducted by using quantitative method as follows: double linear regression, using the computer application program SPSS 15.0 version. The sample were used were 80 people and it conduct by simple random sampling. In addition, a quantitative and qualitatif description  was completed to show that this study was accurate. The result of this study The Process of Human resource training  Implementation towards the public service that influenced the patient (customer) was already good which mean always want to change to reach the ISO standard whether from the physical facility, service and also the budget which was enough to development.  If we measure in quantitative variable (x1) the result from test t was 10.64 and variable (x2) the result from test t was 9.833. The result of simultaneous between variable (x1) and variable (x2) towards (y) gave positive influence and significant. Key words: MSDM, Development Planning, Quality of Public Service. Abstrak: Pengaruh implementasi rencana pelatihan sumber daya manusia dan partisipasi penyusunan anggaran terhadap kualitas pelayanan publik. Penataan manajemen dan pelayanan pada rumah sakit harus terus berkembang demi tercapainya pelayanan rumah sakit yang baik, disesuaikan dengan kepuasan karyawan dengan memberikan tunjangan, insentive, dan remunerasi. Penelitian ini menggunakan metode kuantitaif  yaitu : regresi linier berganda, menggunakan program aplikasi komputer SPSS versi 15.0. menggunakan sample sebanyak 80 orang, yang ditarik secara acak sederhana (Simple Random Sampling) ditambah dengan deskriptif kualitatif untuk menunjukkan penelitian ini lebih akurat. Hasil penelitian ini Proses Implementasi pelatihan Sumber Daya Manusia terhadap Kualitas Pelayanan Publik yang mempengaruhi Pasien ( Customer ) sudah baik dalam artian selalu ingin berubah untuk memenuhi standar ISO baik dari fasilitas fisik, pelayanan serta anggaran yang mencukupi dalam pelaksanaan pembangunan. Jika diukur dalam kuantitatif variabel (x1) mendapatkan hasil dari uji t sebesar 10,648 dan variabel (x2) mendapatkan hasil uji t sebesar 9,833. maka hasil simultan antara variabel (x1) dan variabel (x2) terhadap (y) berpengaruh positif dan  signifikan.   Kata Kunci: MSDM, Perencanaan Pembangunan, Kualitas Pelayanan Publik.
IMPLEMENTASI KEBIJAKAN PEMERINTAH PROVINSI BALI DALAM MORATORIUM PEMBANGUNAN INFRASTRUKTUR AKOMODASI PARIWISATA HOTEL DI KABUPATEN BADUNG Mastuty, Imma Triana; Noak, Piers Andreas; Supriliyani, Ni Wayan
CITIZEN CHARTER Vol 1 No 2 (2015)
Publisher : CITIZEN CHARTER

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ABSTRACK The rapid tourism development in Badung Regency as international destination requires the development of tourism accommodation that continous to grow. The provision of hotel accommodation facilities to support tourism activities is a priority to support of tourism development in the Badung Regency. The massive growth of hotel accommodation in Badung Regency is causing uncontrolled development of hotel accommodation and many hotel become overcapacities. So, the Bali provincial government issued a policy for temporary suspension of investment in the field of hotel accommodation services. Based on this problem, the aim of this research is to determine the affectiveness of moratorium hotel construction that has been implemented by Bali Government Province. The aim of moratorium policy is expected to result an order in development of tourism accommodation. This research is using descriptive-qualitative method. The data of this research is conduting by field observation to see real phenomenon and by in-depth interviews to know about moratorium policy in Badung Regency The conclusion of this research is the factors that lead to the ineffectiveness of the moratorium hotel policy in Badung Regency is caused by communication, resources, dispotition and bureaucratic structures that are not running optimally Keyword : implementation, sustainable development
PERANAN KEPEMIMPINAN LURAH DALAM PEMBERDAYAAN MASYARAKAT STUDI KASUS : KELURAHAN SAMPLANGAN, KECAMATAN GIANYAR, KABUPATEN GIANYAR Kusuma Wardani, Komang Ayu; Dewi Pascarani, Ni Nyoman; Supriliyani, Ni Wayan
CITIZEN CHARTER Vol 1 No 2 (2015)
Publisher : CITIZEN CHARTER

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ABSTRACT Community empowerment can be done through active community participation facilitated by the perpetrators of community empowerment. As performed by leaders in the Samplangan village, where the village chief role is to empower the people, which is evident from the absence of community development programs in the realization of direct expenditure budget from 2010 until now. The purpose of this study was to determine how the role of a village chief in empowering the community, are there external factors that affect the success of the village chief in shaping community development programs in Samplangan village. This study uses descriptive qualitative method. To obtain the data, researchers conducted observations to see directly the phenomena that occur in the field and conduct in-depth interviews with informants related to community development in the Samplangan village. Results from this study, is that community empowerment is implemented in the Samplangan village community empowerment through community organizations such as LPM, PKK, and Karang Taruna. In this empowerment, chief village provides the opportunity for people who are willing and capable to participate in any government activity. With the village chief's role as adviser, facilitator and mediator in any social institution, the ultimate goal of community empowerment in Samplangan village is that communities are able to live independently and be able to manage the potential both Human Resources or Natural Resources there can be realized. Aggressive young leaders with higher education as well as communities who want the change are factors that influence the success of a headman. By applying the type or style of charismatic leadership and democratic. Where leaders of community-oriented and provides an efficient guidance with mutual trust, giving a sense of comfort and the recognition of society. Keywords: Leadership, Community Empowerment.
Analisis Faktor-Faktor Yang Mempengaruhi Realisasi Anggaran Pendapatan Dan Belanja Daerah (Studi Kasus : Anggaran Dinas Pekerjaan Umum Kota Denpasar Tahun 2013) Saridewi, Anak Agung Ayu Nitya; Noak, Piers Andreas; Supriliyani, Ni Wayan
CITIZEN CHARTER Vol 1 No 2 (2015)
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ABSTRAK Permasalahan mengenai anggaran menjadi masalah polemik hampir di berbagai daerah di Indonesia. Target perencanaan aggaran yang tinggi tidak berbanding dengan realisasi anggaran yang rendah dalam kurun waktu satu tahun APBD (Anggaran Pendapatan dan Belanja Daerah). Realisasi anggaran di Dinas Pekerjaan Umum Kota Denpasar contohnya, hanya sekitar 55% anggaran tercapai pada bulan Agustus. Sedangkan sekitar 45% sisanya cenderung dipaksakan untuk dilaksanakan pada tiga bulan terakhir (September sampai November). Permasalahan realisasi anggaran yang kurang efektif dan efisien tidak mencerminkan dasar-dasar dari prinsip anggaran berbasis kinerja, yakni transparansi, akuntabilitas, ekonomis, efektifitas, dan efisiensi. Penulis dalam penelitian ini akan meneliti permasalahan serta faktor-faktor yang mempengaruhi realisasi anggaran di Dinas Pekerjaan Umum Kota Denpasar. Penelitian ini menggunakan metode penelitian kualitatif studi kasus dengan menggunakan teknik analisis data kualitatif deskriptif. Dalam penelitian ini penulis menekankan pada perbandingan dari perencanaan serta realisasi anggaran keuangan dan kegiatan fisik dalam satu tahun APBD. Selain itu penulis juga mencoba menggambarkan permasalahan-permasalahan yang yang mempengaruhi realisasi anggaran dan bagaimana penerapan prinsip-prinsip anggaran berbasis kinerja. Hasil penelitian ini akan memberikan gambaran dari permasalahan realisasi anggaran di Dinas Pekerjaan Umum Kota Denpasar dan diharapkan mampu memberikan solusi agar realisasi anggaran menjadi lebih efektif dan effisien untuk dilaksanakan dalam waktu satu tahun anggaran. Kata Kunci : Realisasi Anggaran,APBD, Prinsip Anggaran Berbasis Kinerja,
PENGARUH KUALITAS PELAYANAN JKBM TERHADAP KEPUASAN PASIEN RAWAT INAP DI RSUD KLUNGKUNG TAHUN 2014 Rolan, Ade; Pascarani, Ni Nyoman Dewi; Supriliyani, Ni Wayan
CITIZEN CHARTER Vol 1 No 2 (2015)
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ABSTRACT The focus of this research is the Effect of JKBM Service Quality on Inpatients Satisfaction at Public Hospital of Klungkung Regency Year 2014 by using problem’s formulation “how great the Effect of JKBM Service Quality on Inpatients Satisfaction at Public Hospital of Klungkung Regency?”. The method used in this research was associative quantitative because the objective of this research was to know the effect and the relation between two variables. The research population was 138 on Inpatients that use JKBM service at Public Hospital of Klungkung Regency, with the sample amount was 103 respondents. Indicators used to measure the Quality of JKBM Service in this study gained from Lenvinne theory (1990) that contains 3 indicators are Responsiveness, Responsibility, and Accountability, four factors that be able to influence customers satisfaction according to Rangkuti (2006) that consists of Value, Competitiveness, Customers Perception, Service Stages, and Service Moment. The collecting data used questionnaires. The data analysis technical used simple linear regression test resulted Y = 4,115 + 0,388 X1, means that high and low quality of JKBM service gained by inpatients Satisfaction of Public Hospital at Klungkung Regency. Simple correlation analyzed result (R) was 0.866, positive or unidirectional, t-test test with accounting result of tcount was greater than ttable (17.417> 1.658), so HO refused and H1 accepted. So it can be concluded there is significant Effect between JKBM Service Quality towards inpatients Satisfaction at Public Hospital of Klungkung Regency Year 2014 with the amount 75% while the rest’s amount 25% influenced by other factors. So the researcher’s hypothesis stated that "there is Effect between JKBM Service Quality Towards Inpatients Satisfaction at Public Hospital of Klungkung Regency Year 2014 based on the research’s result or it can be said to be accepted. Keywords : Service Quality JKBM, Inpatients Satisfaction.
PERAN PERWAKILAN OMBUDSMAN REPUBLIK INDONESIA PROVINSI BALI DALAM PENGAWASAN PENYELENGGARAAN PELAYANAN PUBLIK (Studi Kasus : Pelayanan Publik Bidang Pendidikan di Kota Denpasar) Prabawati, Ni Putu Anik; Dewi Pascarani, Ni Nyoman; Supriliyani, Ni Wayan
CITIZEN CHARTER Vol 1 No 2 (2015)
Publisher : CITIZEN CHARTER

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ABSTRACT Education Services in Denpasar have been frequently covered by the media particularly several  issues  regarding  fraud  in  the  implementation  of  the  National  Examination  and  the Admission of new students. In addition, the Bali Provincial Representative of  the Republic of Indonesia Ombudsman also received many complaints related to the implementation of public services in  education in  the City of  Denpasar. Based on these problems, this study aims to determine how the role of the Bali Provincial Representative of the Republic of Indonesia Ombudsman in implementing the monitoring of public services related to education in the City of Denpasar. The findings show that the supervision or monitoring conducted by the Bali Provincial Representative of the Republic of Indonesia Ombudsman has given good results.   Keywords: Roles, Monitoring, Public Service, Education.
IMPLEMENTASI KEBIJAKAN ALOKASI DANA DESA (STUDI KASUS DI DESA DALUNG KECAMATAN KUTA UTARA KABUPATEN BADUNG) Putu Arista, Maria Yovani; Erviantono, Tedi; Supriliyani, Ni Wayan
CITIZEN CHARTER Vol 1 No 2 (2015)
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ABSTRAK Dalung village is located in the area of the district Government of North Kuta, Badung Regency. This village is one of the village with the acquisition of the Village Fund Allocation. However, ini 2014 the acquisition of the Village Fund Allocation has decreased, so it can not contribute fully to to the development adn empowerment of rural communities. The purpose of this study is  to investigate the implementation of management policies in Village fund Allocation of Dalung Village in 2014. This study use descriptive qualitative method and the data was collected by observation and interviews technique. The conclusion of this study are as follow: The Village Fund Allocation policy implementation in the Dalung Village already well underway, although there is a decrease in the acquision of the Village Fund Allocation can not contribute fully to the development  and empowerment of rural communities. Although it is not able to contribute fully, the used of Village Fund Allocation these must remainded accountable. Therefore, the Badung Regency administration used the program called “SIKUDES” (Village Financial System) to assist the village in financial reporting, but there are some problem by using this program. This program is too complicated, and the absence of a binding legal basis, then at the end of 2014, the Government of Building decided to suspend the use of this “SIKUDES” program. From the performance of the Government of Dalung Village in the Village Fund Allocation policy implementation was successful. This could be evidenced by never found any cases of fraud or evasion of the Village Fund Allocation. Keyword: Policy Implementation, Village Fund Allocation, Village Financial System (SIKUDES)
EVALUASI DAMPAK PELAKSANAAN PERATURAN DAERAH NOMOR 1 TAHUN 2012 TERHADAP PEMUNGUTAN PAJAK HIBURAN DI DINAS PENDAPATAN DAERAH KOTA JAYAPURA Aryastuti, Nia; Noak, Piers Andreas; Supriliyani, Ni Wayan
CITIZEN CHARTER Vol 1 No 2 (2015)
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ABSTRACT Dispenda is one of the agencies that has general function as administrative and public service provider related to taxes and retributions, one of managed taxes is entertainment tax. Contributions of entertainment tax managed by the local revenue office for the last three years are relatively increasing and always reaching the target. However, these contributions are not accompanied by taxpayers compliance to fullfil their tax obligations. This study will discuss the mechanism and obstacles of entertainment tax collection in the local revenue office. This study was using qualitative descriptive design. The results from this study show that implementation of entertainment tax collection has been good enough, based on public service quality indicators and tax collection policy concepts that have been used majorly. Keywords: Dispenda, Taxpayer, Public Service Quality, Entertainment Tax Collection.
PERAN SATUAN POLISI PAMONG PRAJA DALAM MENERTIBKAN PEDAGANG KAKI LIMA DIKOTA DENPASAR TAHUN 2014 Loebaloe, Aldi Juliant; Pascarani, Ni Nyoman Dewi; Supriliyani, Ni Wayan
CITIZEN CHARTER Vol 1 No 2 (2015)
Publisher : CITIZEN CHARTER

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ABSTRACT Street vendors are jobs in informal sector whose presence become pros and cons in every city especially Denpasar. Street vendors sell their merchandise around public facilities which ultimately disturb public order. Civil Service Police Unit is one of the apparatures of the local government which have an important role in conducting the control of street vendors in the city of Denpasar. The study was to look at the role of the Civil Service Police Unit in controlling street vendors in the city of Denpasar and the obstacles they had. This study used a qualitative method and theory employed was performance measurement proposed by Agus Dwiyanto with the indicators used were productivity, quality of service, responsiveness, responsibility and accountability. To obtain the data, the researcher conducted observations to see firsthand the phenomenon that occur in the field and conduct in-depth interviews with informants related to the Civil Service Police Unit of Denpasar. The results of this study show that the role of the Civil Service Police Unit of Denpasar in controlling the vendors was not optimal this is because the productivity of the Civil Service Police Unit was not optimal due to the lack of human resources and facilities and infrastructure. Quality of Service of the Civil Service Police was not maximal for most of the personnel of the police only have high school educational background in as well as the quality of facilities and infrastructure was poor. The responsiveness of municipal police was not optimal because the police unit had not been able to meet the needs of vendors i.e. a land to sell in. In addition, sanctions and punishment had not been empowered in accordance with the local government regulation in the city of Denpasar so that the responsibility of the Civil Service Police is not optimal. The barriers faced by the Civil Service Police are internal and external obstacles. The internal barriers are the lack of human resources from the civil service police themselves as well as the ability of the personnel is still lacking, while the external barriers are that there are rogues that back up the street vendors, a lack of awareness of vendors to comply with the regulations and the lack of land for street vendors themselves to sell in. Therefore the suggestion of the researcher is that the Civil Service Police need to increase the number of members / personnel as well as paying more attention to facilities and infrastructure to be used. In addition, there is a need to quickly draft legislation concerning the zones that can be used by street vendors to sell in and they must be stricter in giving punishment or sanctions for those who violate the rules. Keywords: Role, Civil Service Police Unit, Street Vendors
Co-Authors Ade Rolan, Ade Adi Saputra, I Putu Agus Aldi Juliant Loebaloe, Aldi Juliant Anak Agung Ayu Nitya Saridewi, Anak Agung Ayu Nitya Anik Prabhawati, Ni Putun Arfiani, Fauziah Arvianti, Ade Evita Astrini Jeger, Kadek Mira Bagus Dwipa Adnyana Putra, Bagus Dwipa Adnyana Bandiyah Bandiyah Candra Dewi, Ni Luh Septia Chandra, Daima Oshika Damayanthi, Ida Ayu Sri Darmayanthi, Ni Kadek Devi Darmayanthi, Ni Putu Ayu Mia Dewa Ayu Agung Intan Pinatih Dharmanu Dharmanu Githa Prami, Ni Nyoman Srimurti Haniawati, Dian Herry Fernandez, I Putu Gede I Dewa Ayu Putri Wirantari I Gede Abicatra Rezadana, I Gede Abicatra I Gede Made Pastika Semara Putra I Kadek Juniarta I Ketut Winaya I Putu Dharmanu Yudartha I Putu Dharmanu Yudharta, I Putu Dharmanu Imma Triana Mastuty Ista Pradnyandhari, Anak Agung Made Jayanti Sasmitha, Cokorda Istri Agung Juliantari Dewi, Desak Made Trisna Juniantari, Ni Made Kadek Wiwin Dwi Wismayanti Karuni, Ni Made Nadhya Komang Adi Sastra Wijaya Komang Ayu Kusuma Wardani, Komang Ayu Kristanti, Leony Jaya Laksmi Githa, Putu Diah Larasati Winanda, Ni Kadek Markis Ari Listusari, Ni Luh Putu Maria Yovani Putu Arista, Maria Yovani Marmika, Putu Trisna Masruchi, Humaidi Miftachul R, Nanda Navaratri Wibawa, Putu Okky Ni Luh Putu Diana Sari Dewi, Ni Luh Putu Diana Ni Luh Tut Tri Ratnawati, Ni Luh Tut Tri Ni Made Indra Ramawati, Ni Made Indra Ni Made Rima Pranita, Ni Made Rima Ni Nyoman Dewi Pascarani Ni Putu Anggina Ni Putu Anik Prabawati Ni Putu Budi Santikasari, Ni Putu Budi Ni Putu Chyntia Sandrina Devi, Ni Putu Chyntia Sandrina Ni Putu Mirna Sari Nia Aryastuti, Nia Novianti Abrahams, Corilin Aksamina Nuryanti, Ana Dwi Pande Putu Aditya Sujata, Pande Putu Aditya Piers Andreas Noak prabawati Praditya, Ghifari Yorga Pramita Dewi, Ni Wayan Premierita Premierita Primantari, Lekzy Puspita Dewi, Desak Putu Rany Putra Kencana, I Putu Gede Putra Mursidi, I Kadek Unggara Putri, Andri Wiastini Putu Eka Purnamaningsih Putu Nomy Yasintha Rahayu, Ni Putu Gita Rahayu, Ni Putu Gita Rahmayanti, Dwi Sukma Rai Dwinta Sari, Dewa Ayu Kade Reksa Armajaya, I DG. Taksusepta Satria Dalem, I Gusti Agung Bagus Sintia Dewi, A.A. Riska Sri Widyadewi, Ni Luh Putu Suandana, I Gede Sandi Suarningsih, Ni Luh Gede Surya Ningrat, Ida Bagus Gde Krisna Suryawan, I Wayan Agus Suryawati Suryawati Tedi Erviantono Widhianti, Kadek Wiga Widiantari, Ni Kadek Linda Widiantari, Ni Ketut winaya Wulandari, Ni Luh Ayu Yulia Dewi, Kadek Elma