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All Journal TLEMC (Teaching and Learning English in Multicultural Contexts) Business Management Journal Program Studi Manajemen JURNAL BISNIS ADMINISTRASI DAN MANAJEMEN Hikmayo: Jurnal Pengabdian Masyarakat
Herman Wahyu dwi Maelana
Akademi Manajemen Administrasi Yogyakarta
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Journal : Business Management Journal Program Studi Manajemen

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Influence of Service Quality Dimensions On Passengers Satisfaction at Type-A Giwangan Bus Station Yogyakarta Mursyid Mursyid; Wilis Fahlefi; Wahyudiyono Wahyudiyono; Herman Wahyu Dwi Maelana
Business Management Journal Vol 19, No 2 (2023): Business Management Journal
Publisher : Universitas Bunda Mulia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30813/bmj.v19i2.4689

Abstract

The purpose of this study was to determine the significant effect of service quality which consists of dimensions of physical evidence, reliability, responsiveness, assurance and attention to passenger satisfaction at type A Giwangan Bus Station Yogyakarta. The data was obtained by distributing a questionnaire to 100 passengers. The data is processed by instrument test, multiple linear regression test and hypothesis testing including t test, F test and R2 test. The data calculation process uses the Statistical Package for the Social Sciences (SPSS) software version 20. The results of the study concluded that service quality consisting of dimensions of tangibles, reliability, responsiveness, assurance and emphaty has a significant partially and simultaneously influence on passenger satisfaction at type A Giwangan Bus Station Yogyakarta.  
Co-Authors Agnes Nora Eko Wahyu Utami Andhina Ika Sunardi Dedi Prayitno Herlambang, Susatyo Irine Diana Sari Wijayanti Janna Prafika Luluk Priyanti Mursyid Mursyid Prihartanto Eko Wibowo Prihartarto Eko Wibowo Wahyudiyono Wahyudiyono Wilis Fahlefi Yuliantoharinugroho Yuliantoharinugroho