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All Journal Disease Prevention and Public Health Journal Prosiding University Research Colloquium
Umi Laelatul Qomar
Universitas Muhammadiyah Gombong
Humanities Computer Science & IT Environmental Science Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Public Health

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Journal : Disease Prevention and Public Health Journal

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The Effect of Government Policy Management on the Quality of Health Services Wulan Rahmadhani; Umi Laelatul Qomar; Sangay Dorji
Disease Prevention and Public Health Journal Vol. 17 No. 1 (2023): Disease Prevention and Public Health Journal
Publisher : Universitas Ahmad Dahlan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12928/dpphj.v17i1.5973

Abstract

Background: Quality of health services is a tool to measure the patient’s satisfaction with medical services in accordance with standard operating procedures and medical service standards. It is based on the potential of available resources, facilities, and infrastructure of Pusat Kesehatan Masyarakat (Puskesmas) or hospitals that are efficient, effective, safe, and in accordance with norms, ethics, law, as well as the socio-cultural environment while respecting and adapting to the capabilities and limitations of the government and society. Good quality of services in a health service affects the health service. This research aims to analyze, synthesize, summarize, and compare the results of studies about the influence of government policy management on the quality of health services in Puskesmas. Method: This literature review was conducted by searching the literature in Google Scholar, Prayer, and Garuda with the keywords of Government Policy, Health Service Management, and Quality of Health Services. This study reviewed 6 articles as reference sources. Results: This study showed the influence of government policy management on the quality of health services at Puskesmas. Conclusion: Policy management in a health service greatly influences the quality of health services and good service quality results in high patient satisfaction.
Co-Authors Dwi Haryanti Erika Septianingsih Fitria Prabandari Gita Cinthia Nopiana Heni Widiastuti Juni Sofiana K Kusumastuti Lutfia Uli Na'mah Lutfia Uli Na’mah Lutfia Uli Na’mah Nuurkhalisa Rachmasari Ois Novitarini Sangay Dorji Wulan Rahmadhani Wuri Utami