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All Journal Sosiohumaniora JIPI (Jurnal Ilmu Perpustakaan dan Informasi) Jurnal EMT KITA Altifani : Jurnal Pengabdian Masyarakat Ushuluddin, Adab, dan Dakwah
Maretta Ginting
Universitas Sari Mutiara Indonesia
Religion Arts Humanities Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences

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Pendampingan Pengelolaan Arsip Pada Pegawai Administrasi Kantor Hukum Rolando Marpaung & Partner Hilda Syaf'aini Harefa; Maretta Ginting; Siska Dwi Ningsih
Altifani : Jurnal Pengabdian Masyarakat Ushuluddin, Adab, dan Dakwah Vol. 2 No. 2 (2022): Desember
Publisher : Fakultas Ushuluddin, Adab, dan Dakwah

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (755.94 KB) | DOI: 10.32939/altifani.v2i2.1794

Abstract

Archives are written records both in the form of pictures and charts which contain information about a subject (subject matter) or events that people make to help people's memory (that) too. The function of an archive is as a memory for a company or individual, as evidence, for human safety, and so on. Records management in an organization is very important, considering that archives are one of the evidences in an activity that has occurred. Therefore, archive management activities must always be maintained. Various information relating to organizational development and operational activities is always maintained by maintaining organizational records. Given the importance of archives, it is necessary to make efforts to improve and perfect the archive system optimally so that it can run well, efficiently and effectively. This activity aims to improve the skills of participants who are administrative employees of the Rolando Marpaung & Partner Law Office in storing and protecting records properly. The scope of this activity was carried out at the Law Office of Rolando Marpaung & Partners with all 6 (six) administrative employees participating. The results of this assistance show that based on the results of the questionnaire given to the participants, the success rate was stated to be 100%. The conclusions of this activity are (1) The implementation of this community service went smoothly according to the expectations of the community service implementation team, (2) The participants felt that this community service activity was useful, because the participants were aware of the importance of managing records for the survival of an organization, (3) The participants' responses to the community service activities carried out stated that the delivery of the material was good and the participants understood the explanations given. This is shown by the interactive atmosphere between the participants and the service team and (4) With the assistance of archive management, it facilitates the process of storing, organizing and retrieving archives.
Pengaruh Literasi Ekonomi dan Internal Locus of Control Terhadap Minat Entrepreneurship pada Siswa Kelas XII Sekolah Menengah Kejuruan (SMK) Swasta 2 Mulia Medan Maretta Ginting; Ronnie Togar Mulia Sirait; Hilda Syaf’aini Harefa
Jurnal EMT KITA Vol 7 No 1 (2023): JANUARY 2023
Publisher : Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET) - Lembaga KITA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/emt.v7i1.853

Abstract

The purpose of this study is to determine, in part and simultaneously, the effects of economic literacy and internal control on the entrepreneurial interest satisfaction of students in Class XII of Private Vocational High School (SMK) 2 Mulia Medan. The study population consisted of 37 class XII students from Private Vocational High School 2 Muria Medan. The sample for this survey consisted of 37 respondents using a saturated sampling technique. The analytical methods used are instrumental testing, classical hypothesis testing, hypothesis testing, certainty testing, and multiple regression analysis. The results show that (1) based on subtests (t-tests), financial literacy has a positive and significant effect on entrepreneurial interest among students in Class XII of Private Vocational High School (SMK) 2 Mulia Medan, (2) a subtest-based (t-test) Internal Locus of Control, and (3) a simultaneous test of economic literacy (F-Test) and, based on the Internal Locus of Control, between private class XII students and interested in entrepreneurship at the same time. Vocational High School (SMK) 2 Mulia Medan.
Pengaruh Service Excellence dan Handling Complaint Terhadap Kepuasan Pemustaka Pascasarjana Universitas Muhammadiyah Sumatera Utara (UMSU) Maretta Ginting; Ronnie Togar Mulia Sirait; Hilda Syaf'aini Harefa
JIPI (Jurnal Ilmu Perpustakaan dan Informasi) Vol 8, No 1 (2023)
Publisher : Progam Studi Ilmu Perpustakaan UIN Sumatera Utara Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30829/jipi.v8i1.15692

Abstract

This study aims to identify and analyze service excellence which has a positive and significant partial effect on user satisfaction, to determine and analyze complaint handling which has a positive and significant partial effect on user satisfaction and to determine and analyze service excellence and complaint handling which have a positive and significant effect simultaneously. on user satisfaction at the Postgraduate Library of Muhammadiyah University of North Sumatra (UMSU). The type of research used is descriptive quantitative. The population in this study was 1,419 members of the Postgraduate Library. The sample in the study was 93 respondents using the Simple Random Sampling technique. The analytical method used is instrument test, classical assumption test, hypothesis test, coefficient of determination test and multiple linear regression analysis. The results showed (1) Based on the Partial Test (t test) service excellence has a positive and significant effect on user satisfaction at the Postgraduate Library of Muhammadiyah University of North Sumatra (UMSU), (2) complaint handling has a positive and significant effect on user satisfaction at the Postgraduate Library of Muhammadiyah University North Sumatra (UMSU), (3) Based on the Simultaneous Test (F Test) service excellence and complaint handling simultaneously have a positive and significant effect on user satisfaction at the Postgraduate Library of Muhammadiyah University of North Sumatra (UMSU).
Pendampingan Preservasi Koleksi Buku di Perpustakaan Nusa Tunas Unggulan (NTU) Academy Medan Hilda Syaf'aini Harefa; Maretta Ginting; Ronnie Togar Mulia Sirait
Altifani : Jurnal Pengabdian Masyarakat Ushuluddin, Adab, dan Dakwah Vol. 3 No. 1 (2023): Juni
Publisher : Fakultas Ushuluddin, Adab, dan Dakwah

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Preservation of library materials in the library environment is an activity that should get attention. preservation or maintenance of library materials in general is the activity of preserving, maintaining and repairing library materials from destruction, fragility caused by humans, insects, dust, light and the natural environment. In practice, collection preservation activities are not only the responsibility of librarians. Ideally it also requires awareness of users who utilize and use the collection. The purpose of this activity is to increase understanding regarding book collection preservation and improve skills related to book collection preservation. The result of this activity is that the implementation of community service runs smoothly according to the expectations of the community service implementing team, the participants feel that this community service activity is useful, because the participants are aware of the importance of preserving library materials in preserving library materials owned by the library, Participant responses for the service activities carried out stated that the delivery of the material was good and the participants understood the explanation given. This is shown by the interactive atmosphere between the participants and the service team and by assisting with the preservation of book collections, thus adding insight both theoretically and practically regarding the procedure for repairing damaged book collections and preventing damage to book collections.
CUSTOMER SATISFACTION MEDIATES THE EFFECT OF SERVICE QUALITY AND CUSTOMER VALUE ON CUSTOMER LOYALTY Andriasan Sudarso; Lili Suryati; Lenny Menara Sari Saragih; Maretta Ginting; Wikrama Wardana; Lenggogeni Lenggogeni; Rita Zahara
Sosiohumaniora Vol 25, No 3 (2023): Sosiohumaniora: Jurnal Ilmu-Ilmu Sosial dan Humaniora, NOVEMBER 2023
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/sosiohumaniora.v25i3.46323

Abstract

The purpose of this research is to investigate the ways in which features of a business’s operations, such as the level of service quality and the value it gives to consumers, may have a direct influence on the degree to which customers are satisfied with the company and remain loyal to the organization. In this investigation, the technique for evaluating the data is called structural equation modeling partial squares (SEM-PLS), and the application that was used is called Warp PLS. Both of these terms relate to the same thing: the evaluation method for the data. One hundred persons, in all, took part in the inquiry that was being conducted. According to the findings, there was a significant and obvious correlation between the quality of service that was provided to customers and the value that they got in terms of customer satisfaction as well as customer loyalty. This was the case even though there was no direct causal relationship between the two variables. In addition, there is a connection between happy customers and a successful firm. The service that they got by looking at the value that was supplied to the customer.
Co-Authors Andriasan Sudarso Hilda Syaf'aini Harefa Hilda Syaf'aini Harefa Hilda Syaf’aini Harefa Lenggogeni Lenggogeni Lenny Menara Sari Saragih Lili Suryati Ningsih, Siska Dwi Rita Zahara Ronnie Togar Mulia Sirait Wikrama Wardana