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All Journal Ganesha Law Review Jurnal Pacta Sunt Servanda
Sri Widiyastuti
Universitas Tanjungpura
Law, Crime, Criminology & Criminal Justice

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KEPUASAN MAHASISWA TERHADAP PROSES PENDIDIKAN/PERKULIAHAN PADA PROGRAM SARJANA FAKULTAS HUKUM UNIVERSITAS TANJUNGPURA Erwin; Muhammad Rafi Darajati; Mega Fitri Hertini; Sri Widiyastuti; Endah Rantau Itasari; Vera Puji Lestari
Jurnal Pacta Sunt Servanda Vol 4 No 1 (2023): Maret, Jurnal Pacta Sunt Servanda
Publisher : Universitas Pendidikan Ganesha

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Abstract

The purpose of the survey on student satisfaction with the educational process (lectures) in general is to maintain the continuity of the quality system implementation at the Faculty of Law, University of Tanjungpura. Specifically, measurements are taken to determine the level of student satisfaction with the educational process (lectures), to obtain feedback related to continuous improvement efforts in providing educational services to students as one of the stakeholders and to determine components or aspects of institutional performance that need to be followed up immediately. based on priority scale. This study applies quantitative research, while this type of research uses a survey method. The results of this study show that in terms of reliability aspects related to the ability of lecturers and institutions in the educational process (lectures), responsiveness (responsiveness) in the process of implementing education (lectures), assurance (treating students) in the educational process (lectures), empathy (understanding of student interests) in the educational process (lecturing), the information system (student information system) in the educational process (lecturing) is classified as satisfying.
SURVEY KEPUASAN LAYANAN AKADEMIK FAKULTAS HUKUM UNIVERSITAS TANJUNGPURA Erwin; Mega Fitri Hertini; Rachmawati; Sri Widiyastuti; Alhadiansyah; Edy Suasono; Vera Puji Lestari
Ganesha Law Review Vol 5 No 1 (2023): May
Publisher : Program Studi Ilmu Hukum, Jurusan Hukum dan Kewarganegaraan, Fakultas Hukum dan Ilmu Sosial, Universitas Pendidikan Ganesha

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The main objective of this research is to map the existence and implementation or implementation of academic service satisfaction during the Covid-19 Pandemic, especially at the Faculty of Law, University of Tanjungpura both in terms of results, processes, and effectiveness. It is hoped that this research will provide theoretical benefits in enriching thoughts and concepts about academic services, as well as practical benefits for students, lecturers, education staff and faculty leaders for feedback and improving various academic services. The results of this study indicate that in terms of the aspects of reliability, responsiveness, assurance (treatment of students), empathy (understanding of student interests), information systems (student information systems) at the Faculty of Law, University of Tanjungpura in terms of academic services quite satisfactory.
Co-Authors Alhadiansyah Edy Suasono Endah Rantau Itasari Erwin Mega Fitri Hertini Muhammad Rafi Darajati Rachmawati Vera Puji Lestari