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All Journal Promotif: Jurnal Kesehatan Masyarakat Jurnal Kolaboratif Sains International Journal of Health, Economics, and Social Sciences (IJHESS)
Mohamad Andri, Mohamad
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Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Economics, Econometrics & Finance Mathematics Physics Public Health Social Sciences

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HUBUNGAN MUTU PELAYANAN KESEHATAN DENGAN KEPUASAN PASIEN PUSKESMAS BIROBULIKECAMATAN PALU SELATAN KOTA PALU Wahidah, Robiatul; Sudirman, Sudirman; Andri, Mohamad
Jurnal Kolaboratif Sains Vol 1, No 1 (2019)
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31934/jom.v1i1.829

Abstract

Penguna jasa pelayanan kesehatan di puskesmas menuntut pelayanan yang berkualitas tidak hanya  menyangkut kesembuhan dari openyakit secara fisik akan tetapi juga menyangkut kepuasan terhadap sikap, pengetahuan dan ketrampilan petugas dalam memberikan pelayanan serta tersedianya sarana dan prasarana yang memadai dan dapat memberikan kenyamanan. Tujuan penelitian ini adalah untuk mengetahui hubungan mutu pelayanan kesehatan dengan kepuasan pasien di puskesmas birobuli kecematan palu selatan kota paluJenis penelitian yang digunakan adalah desain cross sectional study yang digunakan untuk mengukur variabel independen dan variabel dependen secara bersamaan. Dengan jumlah samapel sebanyak 96 responden yang didapat dari hasil perhitungan rumus estimasi proporsi. Analisis yang digunakan adalah analisis univariat dan bivariat dengan Uji Chi Square.Hasil penelitian menunjukkan bahwa ada hubungan keterhandalan dengan kepuasan pasien dengan nilai p=0,000<0,05. Ada hubungan antara empati dengan kepuasan pasien dengan nilai p=0,002<0,05. Ada hubungan antara berwujud dengan kepuasan pasien dengan nilai p=0,000<0,05. Ada hubungan antara ketanggapan dengan kepuasan pasien dengan nilai p=0,009<0,05. Ada hubungan antara jaminan kepastian dengan kepuasan pasien dengan nilai p=0,000<0,05. Hasil peneitian ini kiranya dapat penelitian ini dapat di jadikan informasi untuk peningkatan pelayanan yang mutu pelayanan kesehatan di puskesmas birobuli kecamatan palu selatan provinsi sulawesi tengah (kota palu). Kata kunci : Mutu Pelayanan, Kepuasan Pasien
Implementation of By Law of Town Palu of Number 3 Year 2016 About Garbage Management Budiman, Budiman; Andri, Mohamad; Umar Alhadad, Feriyal
International Journal of Health, Economics, and Social Sciences (IJHESS) Vol 2, No 3 (2020): July
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31934/ijhess.v2i3.1261

Abstract

Palu Town still deal with the garbage problem which frequently become the society focus. Existence of garbage of around society can endanger the health and environmental if is not managed better. Garbage management intended by garbage to do not endanger the health and do not contaminate the environment and also to obtain;get the benefit for society prosperity. This research aim to to know its implementation is by law of Town of Number Palu 3 Year 2016 about Garbage Management. Research Type used by is deksriptif with the approach qualitative, doing/conducting perception, circumstantial interview ( indept interview) and documentation. Researcher Use The Theory of Policy Implementation of According To Mazmanian And Sabatier.Hasil Research show this Perda not yet walked optimal, Lack of Society Awareness in Managing Area Garbage Self-Supportingly, Inexistence Work Is Of Equal Among/Between Party DLH of With The Institution- Other Institution Like Special Police From Satpol PP To the Straightening Of The Perda. Conclusion from this research is perda of garbage management not yet implementation, because lack of awareness of area organizer to manage the garbage self-supportingly, society tend to offish to participate in managing garbage, only rely on the just just hygiene worker, inexistence work is of equal among/between party On duty Environment ( DLH) with Set Of Police Pamongpraja ( Satpol PP) in the sanction perda enforcer. Not yet the existence of Governor Regulation ( New Pergub) arranging Minimum Service Standard applying (SPM) in management of garbage management, uncommitt his/its is incentive and disisentif in the perda.
Analysis of Employees’ Performance in Department of Health Palu City, Central Sulawesi Province Wandira, Putri Ayu; Salham, Munir; Andri, Mohamad
International Journal of Health, Economics, and Social Sciences (IJHESS) Vol 3, No 3 (2021): JULY
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31934/ijhess.v3i3.1583

Abstract

Performance is the work result in both quality and quantity that can be achieved by an employee in carrying out his main duties and functions as an employee by responsibilities assigned or given to him. The purpose of this research is to determine and analyze the performance of employees at the health department of Palu city. The type of research is qualitative and the data collection techniques are observation, interview, and documentation. The informants taken in this study are 1 (one) as Head of Subdivision of Personnel, 1 Head of Subdivision of Health Services and Resources, 1 civil servant, and 1 noncivil servant. The results show the performance of Health Office employees in terms of quantity had many work programs carried out according to the planned targets, regarding the punctuality of employees who are serious enough in doing their work and trying to finish on time because each employee already has a job description, and in terms of independence, employees have taken the initiative incomplete their work without being supervised by the leadership, although there are still some obstacles faced in achieving the organization’s work goals. This research suggests that the Health Agencies further improve massive strategies in developing and improving employee performance.
Co-Authors A.A. Ketut Agung Cahyawan W ahmad yani Andi Bungawati, Andi Andi Reza Alief Chairin Noor, Andi Reza Alief Budiman Budiman Firdaus Hi Jahja Kunoli Kamase, Mila Karmila Laksono Trisnantoro Miswan Miswan Noor, Moh. Miraj Nur Afni Nurfadilah Nurfadilah Nurzaidah, Nurzaidah Salham, Munir Salma, Saripa Sudirman Sudirman Ubai Dillah Ulfa Ulfa Umar Alhadad, Feriyal Wahidah, Robiatul Wandira, Putri Ayu