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All Journal Dinasti International Journal of Management Science Dinasti International Journal of Education Management and Social Science Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Jurnal Jaring SainTek Siber International Journal of Digital Business
Hedi Saepudin, Tubagus
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Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Industrial & Manufacturing Engineering Other

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Analisis Kepuasan Pelanggan Dengan Metode Servqual Dan Uji Hipotesis (Studi Kasus di PT. XYZ) Hedi Saepudin, Tubagus
Jurnal Jaring SainTek Vol. 5 No. 1 (2023): April 2023
Publisher : Fakultas Teknik, Universitas Bhayangkara Jakarta Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31599/31d59r24

Abstract

This study aims to analyze and provide empirical evidence about the influence of the five variables of service quality in PT. XYZ namely reliability (X1), empathy (X2), responsiveness (X3), tangible (X4), and assurance (X5) have an effect on customer satisfaction in PT. XYZ. Data were collected by using questionnaires, data analysis technique used in this research is multiple linear regression analysis. The results of multiple linear regression analysis that has been done shows that all independent variables consisting of reliability, empathy, responsiveness, tangible, and assurance has a coefficient with a positive coefficient direction. This proves that all independent variables have a positive influence on the dependent variable of customer satisfaction. From the determinant coefficient (R2) obtained amounted to 0.969 this means 96.9% customer satisfaction is influenced by variable reliability, empathy, responsiveness, tangible, and assurance. The rest is affected by other factors that are not explained in the regression obtained in this study. Variable assurance is an independent variable that most influence on the dependent variable is 0.387.
The Influence of Motivation, Use of Information Technology, Human Relations and Work Ethic on the Performance of Private Vocational School Heads Achmad Rachmawan; Sudiarti, Nani; Hedi Saepudin, Tubagus
Dinasti International Journal of Education Management And Social Science Vol. 5 No. 4 (2024): Dinasti International Journal of Education Management and Social Science (April
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/dijemss.v5i4.2581

Abstract

This research examines the influence of motivation, use of information technology, human relations, and work ethic on the performance of heads of private vocational schools. Principals have a central role in leading schools, and these factors can influence how they carry out their leadership duties. In-depth literature studies and empirical research findings show that high motivation can increase productivity, work quality, and individual satisfaction. Effective use of information technology can support efficient school operations, better teaching, and better decision-making. Good human relations can motivate staff and students, create a positive school culture, and strengthen the principal's relationships with various stakeholders. A strong work ethic reflects commitment, dedication, and discipline on the job, which in turn influences focus, productivity, and relationships in the school environment. This research concludes that a good understanding of the influence of motivation, use of information technology, human relations, and work ethic can help private vocational school principals develop effective leadership strategies to achieve school goals and improve the quality of education.
The Role of Leadership In Enhancing Human Experience In Performance Management Nani Sudiarti; Hedi Saepudin, Tubagus
Dinasti International Journal of Economics, Finance & Accounting Vol. 5 No. 2 (2024): Dinasti International Journal of Economics, Finance & Accounting (May - June 20
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v5i2.2556

Abstract

This study aims to investigate the role of leadership in improving human experience in performance management. Leadership has been recognized as a key factor in shaping an organizational culture that supports growth, innovation, and high performance. Human experience, as an important dimension of performance management, plays a crucial role in motivating, encouraging creativity, and strengthening employee engagement. This literature review investigates a variety of leadership theories and performance management approaches that focus on human experience. Among the key findings is the importance of transformational leadership, servant leadership, and transactional leadership in creating work environments that enrich the human experience. In addition, the integration of information technology in performance management has also opened up new opportunities to improve employee interaction and experience. The practical and theoretical implications of this research will be discussed further, along with suggestions for future research.
Competence, Motivation, and Technology as Determinants of Employee Productivity: Systematic Literature Review (SLR) Hedi Saepudin, Tubagus; Tussoleha Rony, Zahara; Ali, Hapzi
Dinasti International Journal of Management Science Vol. 5 No. 6 (2024): Dinasti International Journal of Management Science (July - August 2024)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijms.v5i6.2980

Abstract

The purpose of this paper is to provide a comprehensive and detailed insight into the role of competence, motivation, and technology in determining employee productivity, as well as how organizations can effectively manage these three factors to achieve greater success and competitiveness. The research method used in this scientific article is a structured literature review. Relevant scientific articles are selected, identified, and evaluated during the literature review process. The determination of the study scope was carried out using the PICO framework (population, problem, intervention, comparison), which provides a score to establish the study limitations. A collection of relevant scientific articles is selected, excavated, and reviewed during a literature review. Using the PICO framework (population/problem, intervention, comparison), the scope of the study is determined by the score. The results of the paper provide valuable insights for human resource management practitioners and other stakeholders in managing and improving employee productivity in various types of organizations. Recommendations for practitioners include developing strategies to increase employee engagement, encouraging more flexible work practices such as teleworking, as well as strengthening motivational practices such as training and development, performance-based rewards, and knowledge sharing.
The Role of Servant Leadership in Improving Employee Satisfaction and Performance Sudiarti, Nani; Hedi Saepudin, Tubagus
Siber International Journal of Digital Business (SIJDB) Vol. 1 No. 4 (2024): (SIJDB) Siber International Journal of Digital Business (April - June 2024)
Publisher : Siber Nusantara Review & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sijdb.v2i1.34

Abstract

This study aims to analyse the role of servant leadership in improving employee satisfaction and performance. Servant leadership is a leadership style that emphasises service to subordinates, with the main objective of facilitating employee growth and development. The research method used is a literature study by collecting and analysing various articles and scientific journals related to servant leadership, job satisfaction, and employee performance. The results showed that servant leadership has a positive and significant influence on job satisfaction and employee performance. Servant leaders who prioritise empathy, personal development, empowerment, and ethical behaviour can increase employees' sense of job satisfaction. In addition, servant leadership can also improve employee performance through increased motivation, organisational commitment, and organisational citizenship behaviour.
Co-Authors Achmad Rachmawan Hapzi Ali, Hapzi Nani Sudiarti Sudiarti, Nani Tussoleha Rony, Zahara