<![CDATA[This study aims to determine the difference in satisfaction of BPJS patients and general patients at the Betungan Health Center, Bengkulu City. This research is a descriptive study with a cross-sectional design. The results of the BPJS patient satisfaction study were 20 respondents (50%) were satisfied. General patient target as many as 21 respondents (52.5%) was satisfied. The results of statistical tests obtained p-value satisfaction of BPJS patients and general patients based on tangible dimensions <0.05 (p=0.025), reliability dimension (p=0.001), responsiveness dimension (p=0.001), assurance dimension (p=0.001) and empathy dimension (p=0.001). In conclusion, there are differences in the satisfaction of BPJS patients and general patients at the Betungan Health Center, Bengkulu City. Keywords: BPJS, General Patients]]>
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