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JURNAL GOVERNANSI

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Published by Universitas Djuanda Bogor

ISSN : 24423971 EISSN : 25497138 DOI : -

Core Subject : Social,

Social Sciences

JURNAL GOVERNANSI (p-ISSN: 2442-3971 dan e-ISSN 2549-7138) adalah jurnal ilmiah yang memuat aspek-aspek Administrasi Publik dalam Konteks Teori dan Praktik. Terbit dua kali dalam satu tahun (April dan Oktober).

Arjuna Subject : -

Articles 6 Documents

Search results for , issue "Vol 2 No 2 (2016): Jurnal GOVERNANSI Vol 2 No 2, Oktober 2016" : 6 Documents clear

ANALISIS STRATEGI PEMERINTAH KOTA BOGOR DALAM MENGELOLA TEMPAT PEMAKAMAN UMUM PADA DINAS KEBERSIHAN DAN PERTAMANAN KOTA BOGOR M. Subki Tahyudin; Abubakar Iskandar; M. Yamin Saleh
Jurnal Governansi Vol 2 No 2 (2016): Jurnal GOVERNANSI Vol 2 No 2, Oktober 2016
Publisher : LPPM Universitas Djuanda Bogor

The focus of the research is the management of TPU in the city of Bogor, the purpose of this study was to determine the strategy of the City Government in the management of TPU, to investigate the implementation of the government's strategy of Bogor manage TPU and for mengetaui impact strategy Bogor city administration to the user community TPU. The method used in this study is a qualitative method by taking the informant of the two types of informants for Administrative manager of TPU and user communities TPU using techniques snow ball, TPU city of Bogor there are eight TPU, the study focused on four TPU them TPU Gunung Gadung, TPU Cipaku, TPU and TPU Dreded Blender. researchers showed that the provision of land in Bogor City TPU has not been ideal with the needs of the community cemetery. At this time the city of Bogor require five (5) hectares of TPU, the strategy of the City Government in managing the TPU results structured interview stated that the strategy pegelolaan TPU is expected to provide services to the needs of society in a cemetery that is desired and expected by the public, in the implementation of the policy as a strategy management of TPU, the management of TPU is not ideal with the regulations the City Government as the provisions of the management planned, many factors and constraints in managing TPU like availability of land in the city of Bogor is very difficult to get, quality and human resource capacity to be a factor to failure in managing the TPU, lack of socialization management policy to the community of the importance of the TPU management policy, as well as the lack of attention from the Bogor city administration for the management of TPU. the impact of management strategies TPU on society shows that the answer No 54.1% and 45.9% YES answer is public response to the TPU management policy means greater datipada answers No answer Yes to show people are not satisfied with the services provided by the City Government Bogor UPTD Funeral manage TPU.Keywords: Policies, TPU, Human Resources.

ANALISIS KUALITAS PELAYANAN DI PPMKP CIAWI BOGOR THE ANALYSIS OF SERVICE QUALITY AT PPMKP CIAWI BOGOR Muhamad Adi Saputra; Beddy Iriawan Maksudi; Denny Hernawan
Jurnal Governansi Vol 2 No 2 (2016): Jurnal GOVERNANSI Vol 2 No 2, Oktober 2016
Publisher : LPPM Universitas Djuanda Bogor

The research aim is to know service quality at Pusat Pelatihan Manajemen Dan Kepemimpinan Pertanian (PPMKP) Ciawi Bogor, whether has been achieved optimally or not. Research methode used is descriptive method, while literture study, observation, and questionnaire are used as tools to collect data. Based on analysis result reveal that overall score of service quality delivered by PPMKP is classified as “good”, overall score based on employee’s perception is 3,58 (in scale of 5) while based on participant (trainee) overall score is 3,61. It is worth note that detailed score of each dimension of serive quality (tangibles, reliability, responsiveness, assurance, and emphaty) is also quite similar in terms of Weight Mean Score among those respondents (employee and trainee. Based on analysis result, important point to be considered as recommendation to Pusat Pelatihan Manajemen Dan Kepemimpinan Pertanian (PPMKP) Ciawi Bogor are : increasing the competence of employee as well as improving training infrastructure.Keywords: Service quality, competence, dimension of service quality

SISTEM PENGELOLAAN PENGADUAN DALAM MENINGKATKAN KEPUASAN PELANGGAN PADA PDAM TIRTA KAHURIPAN KABUPATEN BOGOR Yuni Wulandari; Denny Hernawan; Irma Purnamasari
Jurnal Governansi Vol 2 No 2 (2016): Jurnal GOVERNANSI Vol 2 No 2, Oktober 2016
Publisher : LPPM Universitas Djuanda Bogor

Regional Water Company (PDAM) is a company that is managed by the Local Government to operate as a body of community service that is selling services and trust in society. PDAM has to must still understand the behavior and wishes of the customers in the utilization of services of drinking water and the discretion of the company in the form term of service standards set, so as to provide a good service that causes customers to be satisfied. One of the PDAM in Indonesia is PDAM Tirta Kahuripan located in Bogor. PDAM Tirta Kahuripan is often get complaints from their customers. Of the Many customers who complained about the poor service system so far is are leaky pipe impact on the high notes of erroneous meter, water quality is still dirty muddy, and sluggish handling of a complaint. The aim of research is to find out a complaint management system in order to improve customer satisfaction at PDAM Tirta Kahuripan. The theory used to analyze a system of customer complaints is the referring to the Minister of Administrative Reform and Bureaucratic Reform No. 3 Year of 2015 on the Road Map Development Complaints Public Service Nationwide with 3 sizes of complaint management : outcomes, targets, and programs. While, improving customer satisfaction using Fandi Tjiptono and Gregory Cahndra theory (2006: 130) with four dimensions to measure customer satisfaction : the system of complaints and suggestions, Customer satisfaction Survey, Ghost Shopping (Shadow Customer), and Customer Switching Analysis. Research methods used in this research is descriptive quantitative method using questionnaires / questionnaire and interviews as the main instrument to collect data. The results showed that the management of customer complaints in accordance with to existing procedures with the acquisition of a score of is 3.32 according to the with category of interpretation of the category is as quite good enough (moderate). Meanwhile, the results of data analysis by increasing customer satisfaction PDAM Tirta Kahuripan obtained a score of is 2.83 in the category with category of interpretation as good enough (moderate). Nevertheless, But there is a needs to be have a system or application that can be accessed in to the customer complaints and the organizers therefore PDAM can respond and follow complaint subsequently. Keywords : Complaint Management System , Customer Satisfaction

PENGARUH GAYA KEPEMIMPINAN KAPOLSEK TERHADAP KINERJA ANGGOTANYA DI POLSEK WONOBOYO KABUPATEN TEMANGGUNG Vuvud Marinda. W; Rita Rahmawati; Euis Salbiah
Jurnal Governansi Vol 2 No 2 (2016): Jurnal GOVERNANSI Vol 2 No 2, Oktober 2016
Publisher : LPPM Universitas Djuanda Bogor

Police sector (police) Wonoboyo an element of the duties and authority of the law of the District Police region Wonoboyo Temanggung regency, Central Java province which is an extension of the internal security duty Police Resort (Police). Noted region Wonoboyo police law in 2016 to the month of February there were 5 cases consisting of 4 times the theft as well as the first time fraud. Thus, only 36.97% of cases that can be resolved by the Police Criminal Investigation Unit Wonoboyo, or in other words the police officer performance Wonoboyo still low. The method used in this research is quantitative approach to research is descriptive, the research focused on solving the problem was investigated by using file state the subject or object of research is happening now based on factors that seen in the field as it should be or is used to describe a fact or systematic character defined population, actual and precise. The results of this study indicate that the leadership style adopted by the Chief of Police Sector Wonoboyo obtained 3.68 figure with a good assessment criteria. While the performance results obtained with the 4.50 figure Excellent assessment criteria. It is clear that the leadership style adopted by the Chief of Police Sector Wonoboyo obtained 3.68 figure with a good assessment criteria. This is influenced by leadership style (10.4%) and (89.6%) by other factors, such as motivation, supervision, etc., but not studied. The conclusion of this research in general is a style of leadership, the Chief of Police Sector Wonoboyo considerable influence despite the need for improvement especially in terms of giving confidence to subordinates to make decisions and give freedom to members to cooperate with other units. Keywords: leadership style, performance, Police.

PENGARUH PENGAWASAN DINAS LLAJ TERHADAP KEDISIPLINAN PENGEMUDI ANGKUTAN UMUM DI KOTA BOGOR Muharam Firdaus; Denny Hernawan; Ginung Pratidina
Jurnal Governansi Vol 2 No 2 (2016): Jurnal GOVERNANSI Vol 2 No 2, Oktober 2016
Publisher : LPPM Universitas Djuanda Bogor

The purpose of this study is to determine the effect of Discipline Supervision by the Agency (DLLAJ) towards public transportation driver in the city of Bogor, so discipline of public transportation drivers in the city of Bogor can be achieved. Research method used in this study is associative correlation. The data used are primary and secondary data. Primary data are collected by distributing a questionnaire, and supported by the observations and interviews. Collection of secondary data sourced from documents, literature and related researchs. Research sample are 93 drivers from nine routes of public transportation that crosses main route (Padjajaran Road) and 55 officers of DLLAJ agency Bogor City. Based on the discussion can be concluded that the effect of supervision taken by Dinas LLAJ towards public transportation in the city of Bogor basically been implemented quite well. Based on the conclusion, the author recommend : DLLAJ officers must provide supervision continuosly, improve traffic infrastructure, especially at the point of congestion and hustle to immediately known root causes. For example, due to lack of traffic signs or in the absence of road markings (zebra crossing) so as to create traffic conditions that are safe, comfortable and smooth. Keywords: Supervision, Discipline, Public Transportation

STUDI TENTANG KUALITAS PELAYANAN KESEHATAN DI PUSKESMAS CIAWI KABUPATEN BOGOR Siti Munispa; Chairul Amri; Rita Rahmawati
Jurnal Governansi Vol 2 No 2 (2016): Jurnal GOVERNANSI Vol 2 No 2, Oktober 2016
Publisher : LPPM Universitas Djuanda Bogor

Community Health Centres (Puskesmas) is the primary health care system that serves patients in general and patients with health insurance card (BPJS). Low cost is the reason that community choose Puskesmas as the first choice for medical treatment. However, there are many patients who complain about the lack of quality health services on Puskesmas. Therefore, the purpose of this study was to determine the quality of health service on Puskesmas. This study took place in Puskesmas Ciawi, Bogor Regency, West Java, Indonesia. The research used descriptive method and qualitative approach. Data was collected by bibliography study, observation, and interview. The results showed that the quality of health care on Puskesmas Ciawi still has some drawbacks, namely a less comfortable lounge area, a limited number of toilets, the less friendly clerk. Most community health service users view the service of process than the outcome and image. Therefore, the results of this study recommend that the quality of health care is determined by the ability of management and hospital medical committee including head of Puskesmas in maintaining the reputation of the institution and the public trust. Key words: Service Quality, Health Center, Reputation Institute, a medical committee

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JURNAL GOVERNANSI

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jurnal.administrasinegara@unida.ac.id

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Kota bogor,

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