cover
Article Per Year (5 Year)
All
Home Page
OAI Link
Editorial Team
Contact
Reviewer
Google Scholar
Contact Name
Meme Susilowati
Contact Email
meme.susilowati@machung.ac.id
Phone
-
Journal Mail Official
kurawal@machung.ac.id
Editorial Address
Jl. Villa Puncak Tidar N-01, 65151, Malang, Jawa Timur, Indonesia.
Location
Kota malang,
Jawa timur
INDONESIA
Kurawal - Jurnal Teknologi, Informasi dan Industri
Published by Universitas Ma Chung
ISSN : 26203804     EISSN : 26156474     DOI : https://doi.org/10.33479/kurawal
Core Subject : Science, Education, Engineering,
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Industrial & Manufacturing Engineering Other
Arjuna Subject : -
Articles 89 Documents
 5   6   7   8   9 
SPESIFIKASI KEBUTUHAN PERANGKAT LUNAK SISTEM INFORMASI MANAJEMEN ASET DESA Melvin Chandra; Rudy Setiawan
Kurawal - Jurnal Teknologi, Informasi dan Industri Vol 6 No 2 (2023): Jurnal Kurawal Volume 6, Nomor 2, Oktober 2023
Publisher : Universitas Ma Chung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33479/kurawal.v6i2.1013

Abstract

Sumbersekar village is a village in the Dau sub-district, Malang district. Current asset management is not optimal. So we need an asset management information system that can be used to manage assets in the village so that they are effective. The development of an asset management information system is carried out using the SDLC (Software Development Life Cycle) method at the analysis and design stages. This research aims to create a software requirements specification document that complies with the ISO/IEC/IEEE 29148:2018(E) standard. The design of the asset management information system produces 12 modules, each module has sub modules, namely: master data, planning, procurement, administration, use, utilization, security, maintenance, assessment, deletion, transfer, and reporting. So the results of this research can be used as a guideline in carrying out further developments using the SDLC (Software Development Life Cycle) method so that it becomes an asset management information system that is beneficial for the village.
PERENCANAAN SISTEM MANAJEMEN KEAMANAN INFORMASI BERDASARKAN STANDAR ISO 27001:2013 PADA KOMINFO KABUPATEN MALANG Anis Setyaningrum; Yudhi Kurniawan; Rudy Setiawan
Kurawal - Jurnal Teknologi, Informasi dan Industri Vol 6 No 1 (2023): Jurnal Kurawal Volume 6, Nomor 1, March 2023
Publisher : Universitas Ma Chung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33479/kurawal.v6i1.1029

Abstract

The Department of Communication and Information (DISKOMINFO) of Malang Regency is a Regional Apparatus (PD) that utilizes Information and Communications Technology (ICT). Regarding the importance of implementing ICT Governance for the Information Security Management System, as stipulated in Presidential Regulation No. 95 of 2018 on Electronic-Based Government Systems (SPBE) and the Regulation of the Minister of Communication and Information of the Republic of Indonesia Number 4 of 2016, all government agencies are required to implement security management for all the information they handle. The method used in this study to address the discussed issues involves developing policies and standard operating procedures (SOPs) and assessing information security risks in organizational assets, referring to the ISO/IEC 27001:2013 standard as a guideline for information security management. The reason for using these standards is that the Indonesian government, through the National Standardization Body (BSN), has designated SNI ISO/IEC 27001:2013 as the national standard (SNI) for managing information security for organizations of all types and sizes. The result of this research is the creation of information security policy documents and SOP documents to enhance security controls within information security management systems based on ISO/IEC 27001:2013.
DESAIN MANAJEMEN LAYANAN TEKNOLOGI INFORMASI MENGGUNAKAN FRAMEWORK ITIL DOMAIN SERVICE TRANSITION DAN SERVICE OPERATION Aulia Putri Restu Rahayu; Yudhi Kurniawan
Kurawal - Jurnal Teknologi, Informasi dan Industri Vol 6 No 1 (2023): Jurnal Kurawal Volume 6, Nomor 1, March 2023
Publisher : Universitas Ma Chung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33479/kurawal.v6i1.1031

Abstract

Universitas Ma Chung is one of the developing universities that continually maintains the quality of its education, as evidenced by the excellent support provided by its SI/IT programs. Universitas Ma Chung has an administration that manages technology or information systems, which has been continuously developing to this day. The technology or information system administration encompasses various aspects, such as IS/IT strategic planning, IS/IT risk management, IS/IT service management, IS/IT security management, procurement and investment of IS/IT assets, and IS/IT audits. This study focuses on IS/IT service management at Universitas Ma Chung. Based on the 2020-2024 IS/IT development strategy planning document, IS/IT administration has not been optimally implemented concerning the availability of standard operating procedures (SOPs) for IS/IT, especially IS/IT services at Universitas Ma Chung. This study utilizes the third version of the ITIL (Information Technology Infrastructure Library) framework with the service transitions and operations domains. In this study, a mapping of policies and a list of standard operating procedures were carried out. Based on the mapping results, standard operating procedures for IT services at Universitas Ma Chung were developed, allowing these procedures to be implemented in daily operations at the university.
RANCANG BANGUN SISTEM INFORMASI PRODUKSI CUSTOM FURNITURE BERBASIS WEB (STUDI KASUS JATI INDAH FURNITURE) Alfredo Oka Halim; Soetam Rizky Wicaksono
Kurawal - Jurnal Teknologi, Informasi dan Industri Vol 6 No 2 (2023): Jurnal Kurawal Volume 6, Nomor 2, Oktober 2023
Publisher : Universitas Ma Chung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33479/kurawal.v6i2.1044

Abstract

Many companies still do not have an information system in managing their business. With an information system, it is easier for companies to carry out processes and records that occur. UD Jati Indah Furniture is a company engaged in the field of household furniture, where the company has custom products according to customer requests. So in this study, a special production information system was created for custom products whose processes include product design, product references, work orders (SPK), goods delivery letters (SPB), estimated raw material prices due to changing prices, accessory costs, operational costs and other costs. The process stages in this system are from customer orders to delivery of goods. Payments made by customers are full payments. The method used is Waterfall which includes Requirement Analysis, Design and Implementation. In addition, this system also contains cash flow reports, stock card reports, reports on purchasing raw materials, accessories and operational tools.
PERENCANAAN DAN ANALISIS KEBUTUHAN PENGGUNA DALAM PENGEMBANGAN SISTEM INFORMASI HUBUNGAN PELANGGAN Yuanita Maria Widyastuti; Teguh Oktiarso; Novenda kartika Putrianto
Kurawal - Jurnal Teknologi, Informasi dan Industri Vol 7 No 1 (2024): Jurnal Kurawal Volume 7, Nomor 1, March 2024
Publisher : Universitas Ma Chung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33479/kurawal.v7i1.1064

Abstract

This study aims to plan and analyze the development of a Customer Relationship Management (CRM) system at PT XYZ, a company in the financial services sector. Facing increasing competition, PT XYZ requires a structured CRM system to enhance operational efficiency, customer relationship management, and support pemasaran and sales activities. This study employs the System Development Life Cycle (SDLC) approach, focusing on the initial two phases: planning and analysis. Data was collected through interviews, observations, and literature studies to formulate the vision and mission, as well as to identify the functional and non-functional requirements of the system. The results indicate that by establishing a clear vision and mission and comprehensively identifying user needs, the planned CRM system can effectively address the operational challenges of PT XYZ. The key features identified include contact management, complaint handling, knowledge support, and pemasaran campaign management. These findings provide a crucial foundation for progressing to the design and implementation phases, with the expectation of improving company performance and strengthening competitive advantage in the market. The study concludes that systematic planning and analysis are critical steps in the development of an effective information system.
PERANCANGAN SISTEM CUSTOMER RELATIONSHIP MANAGEMENT UNTUK MENINGKATKAN EFISIENSI OPERASIONAL DAN KEPUASAN PELANGGAN Yuanita Maria Widyastuti; Teguh Oktiarso; Novenda kartika Putrianto
Kurawal - Jurnal Teknologi, Informasi dan Industri Vol 7 No 1 (2024): Jurnal Kurawal Volume 7, Nomor 1, March 2024
Publisher : Universitas Ma Chung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33479/kurawal.v7i1.1066

Abstract

This study aims to design and implement an effective Customer Relationship Management (CRM) system for PT XYZ, a company operating in the financial services sector. Through the design phase of the System Development Life Cycle (SDLC), the CRM system is expected to enhance the company’s operational efficiency, particularly in managing customer data, marketing processes, and customer services. The research findings indicate that the developed CRM system successfully meets the identified business needs, such as facilitating customer information management, increasing the effectiveness of marketing activities, and providing faster and more accurate solutions in responding to customer complaints. The implications of this study suggest that a system design tailored to user needs can have a significant positive impact on company performance. Additionally, this research provides practical guidance for other companies in developing CRM systems that align with their specific requirements. However, the study also acknowledges limitations in evaluating the long-term performance of the implemented system. Therefore, future research is recommended to focus on the continuous evaluation of system performance and its impact on customer satisfaction and retention.
IMPLEMENTASI SISTEM CUSTOMER RELATIONSHIP MANAGEMENT Yuanita Maria Widyastuti; Teguh Oktiarso; Novenda kartika Putrianto
Kurawal - Jurnal Teknologi, Informasi dan Industri Vol 7 No 1 (2024): Jurnal Kurawal Volume 7, Nomor 1, March 2024
Publisher : Universitas Ma Chung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33479/kurawal.v7i1.1068

Abstract

This study discusses the implementation of a Customer Relationship Management (CRM) system at PT XYZ, focusing on the implementation stages within the System Development Life Cycle (SDLC). The primary goal of this study is to enhance the company's operational efficiency through better customer data management, more systematic prospect reporting, and more effective campaign result monitoring. During the implementation process, various stages were carried out, including system development, testing, and deployment in the company environment. The study's results indicate that the CRM implementation successfully improved operational efficiency, particularly in handling customer complaints and providing comprehensive information access. This study also offers important implications for other companies looking to adopt a CRM system, highlighting the importance of thorough planning and user training to maximize system benefits. Further studies are recommended to evaluate the long-term impact of CRM on company performance and to explore the integration of new technologies such as AI and machine learning into the CRM system.
SISTEM INFORMASI MANAJEMEN PENGELOLAAN INTERNET UNIVERSITAS MA CHUNG DENGAN PENGGUNAAN MIKROTIK API SERVICES DENGAN AUTENTIFIKASI O365 Gathan Fitra Krisna; Yudhi Kurniawan
Kurawal - Jurnal Teknologi, Informasi dan Industri Vol 6 No 2 (2023): Jurnal Kurawal Volume 6, Nomor 2, Oktober 2023
Publisher : Universitas Ma Chung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33479/kurawal.v6i2.1076

Abstract

Efficient and safe management of internet access is a primary requirement in a network environment that continues to develop. In an effort to minimize problems such as network overload, trial users, and MAC address manipulation, this research proposes an internet hotspot authentication system based on Microsoft Office 365 accounts. This system is intended for Ma Chung University to carry out internet management. By leveraging Microsoft and Mikrotik APIs, users can log in to the hotspot network using their O365 credentials, ensuring account validity and increasing access security. This system is designed to integrate Microsoft authentication services with Mikrotik network infrastructure, enabling more centralized and reliable authentication. The Mikrotik API is used to manage user access in real-time, while the Microsoft API provides control over user credentials and validity. The result is a more effective internet management information system, which not only reduces network load but also reduces the use of trial accounts and unauthorized MAC address changes. This system can also monitor active users connected to the internet. The implementation of this system is expected to provide a scalable and secure solution for managing internet access, by utilizing API technology to improve user experience and operational efficiency.
ADOPSI KERANGKA KERJA ITIL 3.0 UNTUK PERANCANGAN MANAJEMEN LAYANAN SI/TI PADA PERUSAHAAN MANUFAKTUR (STUDI KASUS : PT XYZ) Natasha Christita Setiyono; Yudhi Kurniawan
Kurawal - Jurnal Teknologi, Informasi dan Industri Vol 7 No 1 (2024): Jurnal Kurawal Volume 7, Nomor 1, March 2024
Publisher : Universitas Ma Chung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33479/kurawal.v7i1.1077

Abstract

PT XYZ is a company engaged in manufacturing land transportation and other land facilities. Currently the company is trying to manage, improve, and implement information technology-based business services in order to provide the best service and in accordance with the principles of good corporate governance. Although the company has sufficient information technology support, there is still a lot of information technology governance that must be documented, and the use of information technology services is not running optimally. Therefore, the focus of this research is to design IS/IT service management based on the company's internal business processes so that recommendations for implementing information technology service management are produced. The method used in this research uses the third version of the Information Technology Infrastructure Library (ITIL) with the Service Strategy and Service Design domain areas. The research flow is designed based on the processes in each of these domains. In addition, an analysis of the business processes owned by the company was also carried out before they were defined into the two domain areas. The results of the analysis of business processes in the service strategy and service design domains obtained several proposals for information technology services and designs that can be used in the future to optimize the achievement of the implementation of the use of IT services in running the company's business processes.

Page 9 of 9 | Total Record : 89

 5   6   7   8   9 

Filter by Year

2018 2024


Reset
Filter By Issues
All Issue Vol 7 No 1 (2024): Jurnal Kurawal Volume 7, Nomor 1, March 2024 Vol 6 No 2 (2023): Jurnal Kurawal Volume 6, Nomor 2, Oktober 2023 Vol 6 No 1 (2023): Jurnal Kurawal Volume 6, Nomor 1, March 2023 Vol 5 No 2 (2022): Jurnal Kurawal Volume 5, Nomor 2, Oktober 2022 Vol 5 No 1 (2022): Jurnal Kurawal Volume 5, Nomor 1, Maret 2022 Vol 4 No 2 (2021): Jurnal Kurawal Volume 4, Nomor 2, Oktober 2021 Vol 4 No 1 (2021): Jurnal Kurawal Volume 4, Nomor 1, Maret 2021 Vol 3 No 2 (2020): Jurnal Kurawal Volume 3, Nomor 2, Oktober 2020 Vol 3 No 1 (2020): Jurnal Kurawal Volume 3, Nomor 1, Maret 2020 Vol 2 No 2 (2019): Jurnal Kurawal Volume 2, Nomor 2, Oktober 2019 Vol 2 No 1 (2019): Jurnal Kurawal Volume 2, Nomor 1, Maret 2019 Vol 1 No 2 (2018): Jurnal Kurawal Volume 1, Nomor 2, Oktober 2018 Vol 1 No 1 (2018): Jurnal Kurawal Volume 1, Nomor 1, Maret 2018 More Issue